Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,987
chart
#2,138
All reviews
Review RSS Feed
April 9, 2025
We appreciate the love! It’s feedback like yours that motivates our team. - Ty Bailey | VP of Services
April 9, 2025
Best Technical Support Team. Always helpful and will go above and beyond.
Thanks for the shout-out! Our whole team appreciates your feedback. - Ty Bailey | VP of Services
April 9, 2025
We're so glad you’re having a great experience—thank you from all of us at Recharge! - Ty Bailey | VP of Services
July 22, 2025
Had an Enquiry about my settings in our subscriptions model up and the team in support are very helpful in supporting us do this.
Our team is grateful for your support and thrilled that you’re seeing value in Recharge! - Ty Bailey | VP of Services
April 30, 2025
Thank you Renata for going over all teh things I have on my list.
We love hearing this—thank you for your thoughtful review! - Ty Bailey | VP of Services
April 3, 2025
Great support by Pierre L on questions concerning complex migration issues with payment providers. Thanks again!
Thanks for taking the time to leave a review! It means a lot to our team. - Ty Bailey | VP of Services
April 3, 2025
We've been very pleased with Recharge overall and are continuing to turn on new features and configure the platform to better suit our customers' needs and drive success in the form of better health outcomes thanks to Recharge. As we have been diving in recently to optimize this app, the Recharge support agent Elijah P. has been extremely helpful. Elijah has walked us step-by-step through to set up functionality with which we were unfamiliar and was always very prompt and professional to help us get through several time-sensitive, launch-critical components of our project. We will continue to need intermittent assistance until we are fully optimized, and it's very reassuring to know that Recharge support, especially Elijah, has our backs. Big kudos to Elijah and thank you to the whole Recharge team!
Thank you for the great feedback! We’re so glad to be a part of your business journey. - Ty Bailey | VP of Services
April 3, 2025
Recharge support has always been great to work with and issues are usually resolved in a timely manner. Thanks for all your help.
Thanks so much for your kind words! We’re thrilled to hear you’re enjoying Recharge. - Ty Bailey | VP of Services
April 2, 2025
Amazing! Very knowledgable, quick responses, and fixed my issue efficiently and effectively! I greatly appreciate the wonderful service I received!
Grateful for your support and thrilled that Recharge is working for you! - Ty Bailey | VP of Services
April 2, 2025
Thank you so much for the five star review! - Ty Bailey | VP of Services
April 2, 2025
Muito bom atendimento!
Your feedback means the world to us—thanks for being part of the Recharge community! - Ty Bailey | VP of Services
May 9, 2025
Support is awesome. We're migrating from Woocommerce Subscriptions and used to no support. With Recharge, I was able to connect in realtime with a support person and get answers. So far, so very good! Thanks Pierre. Post migration follow up: We're now successfully migrated over to recharge and could not be happier. Migration engineers guided us every step of the way and made switchover day a breeze. There are some pretty big philosophical differences between Woo Subs and Recharge, but Recharge is helping us work thru those. Be sure to utilize all the materials provided by Recharge and all will go well.
This is exactly what we love to hear—thank you for the kind words! - Ty Bailey | VP of Services
April 1, 2025
If you’re considering using Recharge, I highly recommend thinking twice. At first, I was excited to get started. Recharge promised to be the solution for managing subscriptions on Shopify. But what I got was a clunky experience, minimal support, and a lot of wasted time and money. Let’s start with the so-called "Account Manager" they assign you. Honestly, they were just as clueless as I was. Every time I had a question or needed guidance, I was redirected to a generic help article. The onboarding support was practically non-existent. I was left to figure out most of the setup and troubleshooting on my own. And again, for what they charge, you’d think they’d actually walk you through the process or at the very least offer solutions that didn’t require hours of guesswork. When I expressed my frustration and asked to cancel, I was met with a hard no and a boilerplate explanation about policy. No attempt at real resolution, no willingness to acknowledge that the platform was not meeting my needs. They tried to “make up for it” by offering an audit, as if that would undo the weeks of inefficiency and stress. It felt like a hollow gesture, not an actual solution. At that point, I had to notify my bank to block future charges and uninstall the app myself just to put an end to the mess. The platform didn’t improve my business, it drained my time and energy. If you’re a growing brand looking for real support, transparency, and results, I would strongly suggest looking elsewhere. Recharge might work for some, but in my experience, it was all promise and no delivery. Do better.
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the terms of your agreement. Our team always aims to be transparent about contract details and expectations from the outset, and we understand how disappointing it can be when things don’t align with your needs. If you haven’t already, we encourage you to reach out to your sales rep so we can review your situation together and ensure all options have been fully explored. While we’re unable to make changes outside the terms of the agreement, we’re committed to helping you get as much value as possible from your time with Recharge. Thank you again for your feedback - it helps us continue to improve. - Ty Bailey | VP of Services
April 1, 2025
Support is fast and effective!
You just made our day—thanks for taking a moment to share your experience! - Ty Bailey | VP of Services
March 31, 2025
Very helpful! Was able to create the subscription for our customer when one wasn't created by the app.
Thanks for the awesome review - we’re pumped to hear it’s going well! - Ty Bailey | VP of Services
March 28, 2025
Vuk K. was super helpful and resolved my issue immediately. Thanks so much!
Awesome to hear things are running smoothly—thank you for letting us know! - Ty Bailey | VP of Services
March 27, 2025
Jaden W was so so helpful in getting us more information about workflows, subscriptions, variations. The support team is amazing and we're excited to grow our biz with Recharge
It’s fantastic to know Recharge is making a difference for your business. Thank you! - Ty Bailey | VP of Services
March 27, 2025
RUN FAR FROM THIS AND FIND A SOLUTION THAT WILL ACTUALLY PROVIDE YOU SERVICE. Of all the apps we've worked with, this one is BY FAR the worst experience we had. We had to lock into an annual agreement that ended up costing a lot of money and there's no way out of it. If you by chance have a bad more or bad year, they will collect and sting you no matter what. When you try to get service or a rep, it was nonexistent unless it had something to do with renewing your annual agreement. Do yourself a favor and at least try other ones first. I won't mention other names on their page but there are others out there and it will save you so much headache and money using one that will provide you service.
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the terms of your agreement. Our team always aims to be transparent about contract details and expectations from the outset, and we understand how disappointing it can be when things don’t align with your needs. If you haven’t already, we encourage you to reach out to your sales rep so we can review your situation together and ensure all options have been fully explored. While we’re unable to make changes outside the terms of the agreement, we’re committed to helping you get as much value as possible from your time with Recharge. Thank you again for your feedback - it helps us continue to improve. - Ty Bailey | VP of Services
March 27, 2025
Phenomenal app for subscriptions with great support.
We’re happy to hear Recharge is working well for your store. Thanks for sharing! - Ty Bailey | VP of Services
March 26, 2025
Great app and ability to customize
So glad Recharge is helping power your growth—thanks for the kind words! - Ty Bailey | VP of Services