Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,850
chart
#2,048
All reviews
Rating Breakdown
Nov. 8, 2023
Nice App
Thank you for the five star review! - Ty Bailey | VP of Services
Nov. 27, 2023
Recharge is the only app I've given a 1 star review. For starters, when an update to our theme was made, Recharge simply stopped taking in any new customers. We were fooled because older subscriptions were coming in daily. We found out a couple months later, shame on us. We most likely lost 100 subscribers valued at $80/mo. To get Recharge to work again, they asked us to hire people who can write code to fix the bugs. No Thanks. We simply had Seal Subscriptions up in ten minutes, and now the issue is Recharge's customer service is so incredibly slow, we are unable to transfer the current subscriptions. Another "tack on the wall" was a year into our subscription, they wanted to double their customer's rate. If Recharge takes care of this ASAP, I'll update this review. Until then, I heavily regret using them. 11/14/23 Update - Recharge is nowhere to be found. We've been actively trying to move our subscriptions to Seal, but Recharge will not respond and won't give access to the correct CSV or API keys needed. 11/16/21 Update - Recharge responded, but gave me the same instructions found online which don't work. We don't have access to pull the correctly formatted CSV nor have the API keys. Still 1 star service. I'm guessing we'll play "email tag". At this point, we're worried we'll just lose the current subscribers. 11/27/23 Update... Still no luck. Tech support has not been helpful at all and so far, our only chance to get everyone off recharge is bribing my customers with a $5 OFF coupon to manually go in and re subscribe to a product. Even then, we'll likely lose at least half of the subscribers. Our Seal Subscriptions have a higher conversion rate and is a tad more visually appealing. The pricing is much more fair as well. Run from Recharge...
Nov. 7, 2023
Top tier app for managing simple and complex subscriptions. Our team was able to integrate Recharge very quickly and it handles a number of complex edge cases. Their support responds within 12 hours as well!
Thank you for taking the time to leave a positive review of your experience! - Ty Bailey | VP of Services
Nov. 6, 2023
Thank you for the five star review! - Ty Bailey | VP of Services
Nov. 3, 2023
quick service when i faced a problem outside of my technical abilities
We're glad to hear our Support team was able to help. Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Nov. 2, 2023
Vinse Ridenour was very helpful getting us up and running, excellent customer service and very knowledgeable. Recharge has great functionality and is well integrated with Shopify.
Thank you for taking the time to leave a review - and for the shout out to Vinse! - Ty Bailey | VP of Services
Nov. 2, 2023
I have been a customer of Recharge since 2018 and since the recent changes we have lost over 30 subscription members and no new memberships can be created due to an issue with the new updates they recently did. they advised me to change my theme which i did and still nothing. this has been such a headache and waiting days for someone to respond. customer service is 0.
I appreciate you taking the time to leave us your feedback. I will be bringing your concerns up to the rest of my team for discussion on how we can improve our processes. - Ty Bailey | VP of Services
Nov. 2, 2023
I've been using Recharge Subscriptions for over a year now, and I've been very happy with the service. It's easy to use, and it's helped me to increase my recurring revenue. I would definitely recommend it to other businesses.
Thank you for taking the time to leave a five star review! - Ty Bailey | VP of Services
Nov. 2, 2023
Always timely and polite support :-)
We're glad to hear you've had a positive experience with Recharge. We appreciate the review! - Ty Bailey | VP of Services
Nov. 1, 2023
I can not say enough positive things about the migration experience from Woo Commerce to Recharge. Recharge's team (specifically Iopa) was knowledgable, communicative, and went the extra mile around every corner. They were prompt with their response times and always address issues immediately. We can not thank them enough!
We're glad to hear about your positive migration experience. Thanks for the shout out to Iopa! - Ty Bailey | VP of Services
Nov. 1, 2023
great customer service! highly recommended
We're glad that our support team was able to assist. Thank you for the review! - Ty Bailey | VP of Services
Oct. 31, 2023
We appreciate the five star review! - Ty Bailey | VP of Services
Oct. 30, 2023
It was great!
Thank you for the five star review! - Ty Bailey | VP of Services
Oct. 30, 2023
GREAT migration process - this was something we were really hesitant about but it was very easy and any little bug (which we only had two small issues) were fixed almost immediately and our customers had no interrupted service.
We're glad to hear about your positive migration experience. Thank you for taking the time to leave a review. - Ty Bailey | VP of Services
Oct. 27, 2023
Their customer service was super quick to reply and so helpful. They even helped me implement code.
Thank you for the review and for the shout out to our support team! - Ty Bailey | VP of Services
Oct. 27, 2023
Love Recharge. I migrated from a different subscription tool, and Recharge is significantly better. On top of that, their team is constantly working on new innovation and features to help you better retain your customers and reduce churn with a couple clicks of the button. Shout out to Gordon Chandler, our main Recharge contact, as well as Dennis Newel on Recharge engineering who've helped our business really turn the tide and have a prospering and growing subscription business. Highly recommend!
We're glad to hear about your positive experience with the migration to Recharge! Thank you for the shout out to Gordon & Dennis! - Ty Bailey | VP of Services
Oct. 26, 2023
Recharge works like a charm and we've had our fair share of difficult requests and the support is always on point! Thanks Juan C. keep up the great work!!
Thank you for taking the time to leave a review - and for your shoutout to Juan! - Ty Bailey | VP of Services
Oct. 26, 2023
We love recharge for our subscription program. All the features work well and support is great.
Thank you for taking the time to leave a positive review! - Ty Bailey | VP of Services
Oct. 25, 2023
I’ve loved recharge. Customer service is so fast, friendly , and efficient.
Thank you for the shout out to our support team. We're glad you've been enjoying your time with Recharge! - Ty Bailey | VP of Services
Oct. 25, 2023
Awesome app and great customer service. Flexible subscription options with a lot of customizable options. Highly recommended.
We're glad to hear about your positive experience with Recharge! Thank you for taking the time to leave a five star review. - Ty Bailey | VP of Services