Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,987
chart
#2,144
All reviews
Review RSS Feed
Feb. 7, 2025
Amazing!! Great Customer Support
Thank you so much for the five star review! - Ty Bailey | VP of Services
Feb. 6, 2025
5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders.
We appreciate your feedback. - Ty Bailey | VP of Services
Feb. 5, 2025
I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me $500 per month for a year for something that was never even implemented in our store. This is so unethical, I cannot believe they would enforce this when nothing was even setup and no costs were incurred on their end. I explained that the app's features won't allow it to work with our existing membership system and they have refused to let me out of the contract. It's not like I took a bunch of their engineering time and set up the whole system and changed my mind or jumped ship to another app. The app is literally not even installed in my store and was never setup to be operational to begin with. Be very careful signing contracts with unethical app developers. I got burned here and never imagined someone would treat me this way! There are many other subscription apps who told me they would never treat a customer this way given what happened here.
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the terms of your agreement. Our team always aims to be transparent about contract details and expectations from the outset, and we understand how disappointing it can be when things don’t align with your needs. If you haven’t already, we encourage you to reach out to your sales rep so we can review your situation together and ensure all options have been fully explored. While we’re unable to make changes outside the terms of the agreement, we’re committed to helping you get as much value as possible from your time with Recharge. Thank you again for your feedback - it helps us continue to improve. - Ty Bailey | VP of Services
Feb. 5, 2025
Recharge support was quick and helpful. They responded fast, understood the issue, and provided a clear solution. The whole process was smooth, and I appreciate their efficiency. Great support experience overall!
Thank you so much for sharing your feedback. - Ty Bailey | VP of Services
Feb. 4, 2025
Great customer support, shout out to Juan!
We appreciate your review, and the shout out to Juan! - Ty Bailey | VP of Services
Feb. 3, 2025
Malik was very helpful getting me the answer i needed on recharge!
Thank you for the review - and the shout out to Malik! - Ty Bailey | VP of Services
Feb. 3, 2025
We appreciate the five star review! - Ty Bailey | VP of Services
Jan. 31, 2025
Thank you for the five star review! - Ty Bailey | VP of Services
Oct. 21, 2025
Zachary is a GEM! He was able to solve an issue for us in a short amount of time. Efficient!
We appreciate Miley too! Thank you so much for leaving a review. - Ty Bailey | VP of Services
Jan. 30, 2025
Excellent!
Thank you for the five stars! - Ty Bailey | VP of Services
Jan. 29, 2025
Recharge has been wonderful, thanks to Ola for the quick help!
We appreciate your review! - Ty Bailey | VP of Services
Jan. 29, 2025
Great customer support – they're very quick to respond.
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Jan. 29, 2025
The Analytics Have not been working since end of day Jan 25th(today is Jan 29th) , and not a single email from them explaining what's going on. Full 24 hours after they stopped working they uploaded a small banner on the analytics page saying they're working on fixing it. Didn't respond to any tickets. HORRIBLE at communicating issues. Also WTF? How can analytics be down for 3 full days? And 2 of them are work work days too. I have never seen a software fuck up this bad.
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now. We are looking forward to reaching a resolution for you, and we do apologize for the experience. - Ty Bailey | VP of Services
Jan. 28, 2025
Always so helpful and quick to fix anything.
We are glad to hear about your positive experience! - Ty Bailey | VP of Services
Jan. 28, 2025
Thank you for the five star review! - Ty Bailey | VP of Services
Jan. 27, 2025
The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process.
We really appreciate your feedback! - Ty Bailey | VP of Services
Jan. 24, 2025
This app is great for managing magazine subscriptions. And, the tech support is AWESOME! Every time I have had a question, big or small, the team has walked me through until everything works perfectly!
We are very glad to hear about your positive experience! - Ty Bailey | VP of Services
Jan. 23, 2025
Great service
Thank you so much for the review! - Ty Bailey | VP of Services
Jan. 23, 2025
Our experiences with Recharge have been positive overall. Their support team is great and offers tips/suggestions that are super helpful. The app functionality is great and very user friendly.
We appreciate you taking the time to leave your feedback! - Ty Bailey | VP of Services
Jan. 22, 2025
Very helpful
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services