Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,044
chart
#1,996
All reviews
Review RSS Feed
April 14, 2025
Mallory C. Was Great! She solved all of my problems!
You just made our day—thanks for taking a moment to share your experience! - Ty Bailey | VP of Services
April 14, 2025
Excellent Service
High fives all around! Thanks for the stellar feedback. - Ty Bailey | VP of Services
April 13, 2025
So simple to use and manage and the customer service is so helpful - specifically Max S!
This is exactly what we love to hear—thank you for the kind words! - Ty Bailey | VP of Services
April 11, 2025
Support was friendly, responsive and knowledgeable, they got to the solution in a very short time
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
April 10, 2025
Zac was efficient, kind, and very knowledgeable throughout the process of getting help. I couldn't recommend him enough and hope to get his support in the future if I do need any guidance on Recharge again.
It’s fantastic to know Recharge is making a difference for your business. Thank you! - Ty Bailey | VP of Services
April 10, 2025
You just made our day—thanks for taking a moment to share your experience! - Ty Bailey | VP of Services
April 10, 2025
My advisor was awesome.
Awesome to hear things are running smoothly—thank you for letting us know! - Ty Bailey | VP of Services
April 9, 2025
We appreciate the love! It’s feedback like yours that motivates our team. - Ty Bailey | VP of Services
Nov. 13, 2025
Best Technical Support Team. Always helpful and will go above and beyond.
Thanks for the shout-out! Our whole team appreciates your feedback. - Ty Bailey | VP of Services
April 9, 2025
We're so glad you’re having a great experience—thank you from all of us at Recharge! - Ty Bailey | VP of Services
July 22, 2025
Had an Enquiry about my settings in our subscriptions model up and the team in support are very helpful in supporting us do this.
Our team is grateful for your support and thrilled that you’re seeing value in Recharge! - Ty Bailey | VP of Services
April 30, 2025
Thank you Renata for going over all teh things I have on my list.
We love hearing this—thank you for your thoughtful review! - Ty Bailey | VP of Services
April 3, 2025
Great support by Pierre L on questions concerning complex migration issues with payment providers. Thanks again!
Thanks for taking the time to leave a review! It means a lot to our team. - Ty Bailey | VP of Services
April 3, 2025
We've been very pleased with Recharge overall and are continuing to turn on new features and configure the platform to better suit our customers' needs and drive success in the form of better health outcomes thanks to Recharge. As we have been diving in recently to optimize this app, the Recharge support agent Elijah P. has been extremely helpful. Elijah has walked us step-by-step through to set up functionality with which we were unfamiliar and was always very prompt and professional to help us get through several time-sensitive, launch-critical components of our project. We will continue to need intermittent assistance until we are fully optimized, and it's very reassuring to know that Recharge support, especially Elijah, has our backs. Big kudos to Elijah and thank you to the whole Recharge team!
Thank you for the great feedback! We’re so glad to be a part of your business journey. - Ty Bailey | VP of Services
April 3, 2025
Recharge support has always been great to work with and issues are usually resolved in a timely manner. Thanks for all your help.
Thanks so much for your kind words! We’re thrilled to hear you’re enjoying Recharge. - Ty Bailey | VP of Services
April 2, 2025
Amazing! Very knowledgable, quick responses, and fixed my issue efficiently and effectively! I greatly appreciate the wonderful service I received!
Grateful for your support and thrilled that Recharge is working for you! - Ty Bailey | VP of Services
April 2, 2025
Thank you so much for the five star review! - Ty Bailey | VP of Services
April 2, 2025
Muito bom atendimento!
Your feedback means the world to us—thanks for being part of the Recharge community! - Ty Bailey | VP of Services
May 9, 2025
Support is awesome. We're migrating from Woocommerce Subscriptions and used to no support. With Recharge, I was able to connect in realtime with a support person and get answers. So far, so very good! Thanks Pierre. Post migration follow up: We're now successfully migrated over to recharge and could not be happier. Migration engineers guided us every step of the way and made switchover day a breeze. There are some pretty big philosophical differences between Woo Subs and Recharge, but Recharge is helping us work thru those. Be sure to utilize all the materials provided by Recharge and all will go well.
This is exactly what we love to hear—thank you for the kind words! - Ty Bailey | VP of Services
April 1, 2025
If you’re considering using Recharge, I highly recommend thinking twice. At first, I was excited to get started. Recharge promised to be the solution for managing subscriptions on Shopify. But what I got was a clunky experience, minimal support, and a lot of wasted time and money. Let’s start with the so-called "Account Manager" they assign you. Honestly, they were just as clueless as I was. Every time I had a question or needed guidance, I was redirected to a generic help article. The onboarding support was practically non-existent. I was left to figure out most of the setup and troubleshooting on my own. And again, for what they charge, you’d think they’d actually walk you through the process or at the very least offer solutions that didn’t require hours of guesswork. When I expressed my frustration and asked to cancel, I was met with a hard no and a boilerplate explanation about policy. No attempt at real resolution, no willingness to acknowledge that the platform was not meeting my needs. They tried to “make up for it” by offering an audit, as if that would undo the weeks of inefficiency and stress. It felt like a hollow gesture, not an actual solution. At that point, I had to notify my bank to block future charges and uninstall the app myself just to put an end to the mess. The platform didn’t improve my business, it drained my time and energy. If you’re a growing brand looking for real support, transparency, and results, I would strongly suggest looking elsewhere. Recharge might work for some, but in my experience, it was all promise and no delivery. Do better.
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the terms of your agreement. Our team always aims to be transparent about contract details and expectations from the outset, and we understand how disappointing it can be when things don’t align with your needs. If you haven’t already, we encourage you to reach out to your sales rep so we can review your situation together and ensure all options have been fully explored. While we’re unable to make changes outside the terms of the agreement, we’re committed to helping you get as much value as possible from your time with Recharge. Thank you again for your feedback - it helps us continue to improve. - Ty Bailey | VP of Services