Recharge Subscriptions

Sept. 27, 2023

I Recommend working with Nick from the e-shop Genius if you need a developer to help you with custom design

Sept. 26, 2023

We recently acquired a new line of business and needed to migrate their legacy subscriptions into our own Recharge account leveraging Shopify. Our implementation engineer, Vinse Ridenour, was absolutely tremendous. He was knowledgeable, detailed, professional, and always provided answers to all our questions. He proactively ensured our migration was a complete success. A shining example of the caliber of talent supporting the Recharge platform and their customer base.

Sept. 26, 2023

Jaden was super supportive and quickly helped me solve an issue that had been ongoing for a few months! I really appreciate the help and support I received!

Sept. 26, 2023

Ha sido un autentico palcer contactar con Eduardo Mallmann, me ayudó en todo momento, me xplicó claramente lo que tenía que hacer, siempre amable, eficaz y eficiente, le animo a segur así, da gusto al otro lado encotrarse con gente tan resolutiva con él, con sus prontas respuetas

Sept. 25, 2023

Great customer service!

Sept. 25, 2023

I love recharge! It works great with my store and the customer service is awesome. Definitely recommend to anyone considering!

Sept. 22, 2023

Great product and customer service! Kiki helped me out quickly.

Oct. 3, 2023

Great app for subscription plans. They are making a lot of improvements very nice lately. And their support team is very nice and respond very quickly

Sept. 21, 2023

Renata V. was very helpful and efficient! Thank you!

Sept. 20, 2023

Top Notch migration. Vinse made the process straight forward and it went as smooth as we could ask for. highly recommend to fellow Ecom brand owners.

Sept. 20, 2023

Very easy to set up. Great Support, that is quick to help and gives detailed answers to make sure everything is working as intended. There are some limitiations in regards to discount integration but all in all we are very happy with recharge.

Sept. 19, 2023

Excellent onboarding service by Hoa. His knowledge of Recharge and what we needed helped to navigate us through setting up a new store in Shopify but also in bringing over legacy subscriptions from Woo. Thanks Hoa and the Recharge team for everything.

Sept. 18, 2023

Jaden was super helpful! Literally the best rep Recharge has.

Sept. 18, 2023

I wanted to give this review a 3 or 4-star rating, as there's always room for improvement! However, I specifically want to commend their technical support. I've been in contact with them multiple times this month, and I must say, they have impressed me with their in-depth knowledge, effective solutions, and prompt responses. Keep up the good work, guys!

Sept. 18, 2023

Very long term user here but opening up about the experience so you guys can see the glaring problems as business owners. When the app works, it’s not too shabby and allows customization of shipments(eg. 30 days, 60 days, 90 days etc) which helps a lot. However, the big elephant in the room is the poor software itself and this app is now very dated while the company has become very complacent about what they have to offer. Read below: The Recharge app is a hassle whenever you want to update your website. It breaks and suffers from compatibility issues. When we updated our website in 2021, the widget broke and since then we haven’t been able to have it integrated or work with our website. They also store all customer data on their side(which is why we were shy on pulling the plug on the app and had hoped that they would eventually have it working on our website) which means that you’re locked in with them unless you manually ask them for an export of the customers that are subscribed to your website through their widget. Additionally, the recharge app continues to charge your card even when the app is in a broken state which is what continued to happen during 2023 when they had to move to Shopify Checkout integration. Lastly, when it was brought up to their team that they were charging through this time and despite no services being rendered and failed integrations on out website, the team offered no refunds for this entire period of time. The contact from the company was more interested in nit picking what I had to say rather than trying to understand what I was saying, looking at the big picture, and helping constructively solve the problem. We are all in business and understand that customers shouldn’t be charged for something that is broken and not functional for the consumer or end user. There are much better apps with easier integration that I’d recommend. This one’s a convoluted mess and as business owners, we want to focus on sales and marketing rather than never-ending app integration issues. Suffice to say, at this point, Recharge isn’t a good app that we’d recommend to incorporate in your store.

Sept. 15, 2023

Customer service is always fast and responsive. Follow up to make sure issue has been resolved is also great.

Sept. 15, 2023

Recharge has been a great subscription platform for our company. There have been some hiccups and issues pop up but our velocity account manager Ben Grunert has been there every step of the way to help us solve problems and reach our goals. This review is really 5 starts for Ben because his efforts and level of service are what have made our experience with Recharge positive. He is quick to answer any questions we have and always working hard to find solutions fo us anytime we bring something up with him. The app itself is good and fairly easy to use but it's Ben's commitment to supporting our company that have made using recharge a 5 star experience.

Sept. 14, 2023

Sept. 13, 2023

There have been lots of subscription apps popping up lately and Recharge definitely is on the pricier side. However, it is by far the most robust/enterprise level products out there and there continue to be product improvements. Their customer support is always knowledgeable as well. If you're a business that wants to scale your subscription offering and will likely need a software that's flexible enough to be customized to your needs, then Recharge is your best bet.

Sept. 12, 2023

Very helpful customer service and great app.