Recharge Subscriptions App
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We appreciate the five-star rating. Thank you for choosing Recharge. - Ty Bailey | VP of Services
Hoa at Recharge was wonderful to work with and very helpful throughout the entire implementation process!
Thanks for sharing this. Hoa is a wonderful teammate and we are thrilled she could help throughout your implementation. - Ty Bailey | VP of Services
Appreciate the great customer service!! Jaden rocks!
Appreciate the shoutout for Jaden. He is fantastic and we are glad to know he made a great impact. - Ty Bailey | VP of Services
Customer support is amainzzg.
Thank you for the five-star review. We are grateful for your trust in Recharge. - Ty Bailey | VP of Services
Yajaira at customer support solved my problem quickly.
Glad Yajaira could quickly solve the issue for you. We will be sure to share your kind words with her. - Ty Bailey | VP of Services
Working with irving was very helpful
Thank you for calling out Irving. I am happy to hear he was able to help and make the experience a good one. - Ty Bailey | VP of Services
We appreciate the five-star rating. Thank you for being part of the Recharge community. - Ty Bailey | VP of Services
Excellent support! I appreciate the fast response!
Thanks for the kind words. We are glad the team could provide excellent support. - Ty Bailey | VP of Services
So-called chat support "gathers context" and deflects to email support whenever they can, which is very inefficient and feels like false advertising of "live" chat support. Some features are half-baked such as their gifting feature, which is probably the least thought out and poorly delivered user experience I've ever come across in all my years using software. Gifted subscriptions sales are DOUBLE recorded (when gift is purchased by the buyer and then also redeemed by the recipient). They also take zero accountability for integrating well with Shopify, mostly deflecting to their documentation, again not helping solve the problems. Considering how much we pay them with their 1% charge on every dollar on top of Shopify's processing fees, it's completely not worth using Recharge. We look forward to choosing another subscriptions platform or building out our own replacement for Recharge in our tech stack as soon as possible. Recharge's cost is just not economical at any scale.
I hear your concerns and appreciate the honest feedback. We are always reviewing our pricing and service structure and your perspective is helpful in that process. I am sorry the experience has not matched your expectations. - Ty Bailey | VP of Services
Thanks for the five stars. We appreciate your support and are happy to have you with us. - Ty Bailey | VP of Services
The support is really good! And the analytics tools provide you with every information you neeed to make good decisions. It also offers an API for implementation in webshops with headless technology like we have.
Thank you for this thoughtful review. I am glad the support team has been helpful and that the tools and integrations have made it easier for you to make informed decisions. - Ty Bailey | VP of Services
Very Good
We appreciate your review! - Ty Bailey | VP of Services
Super fast help! Great support agent! Thank you!
Thanks for the kind words. I am glad our team was able to provide fast and helpful support. - Ty Bailey | VP of Services
This review is about the customer service experience: Service from Melanie was quick and efficient. She provided me the information that I need as both direct answers to questions and to helpful guides via links. I appreciated speaking to a person and not a chatbot.
Really appreciate this thoughtful review. I am happy to hear Melanie provided clear answers and resources while keeping the process efficient. - Ty Bailey | VP of Services
Thank you for the four-star rating. We appreciate your feedback and are always working to make your experience even better. - Ty Bailey | VP of Services
Fantastic team and easy to use system. They are so thorough and want everything to go off without a hitch. Tons of features, customizing, and peace of mind. Highly reccommend!
This is such wonderful feedback. I am thrilled our team has been thorough and that the system has given you peace of mind with features and customization. Thanks for recommending us. - Ty Bailey | VP of Services
Great support, very thorough
Thank you for recognizing the team’s thoroughness. We are glad the support experience has been a strong one. - Ty Bailey | VP of Services
Love ReCharge, super easy to use and helpful.
We love hearing this. I am glad Recharge has been easy to use and helpful for your business. Thanks for sharing your experience. - Ty Bailey | VP of Services
Thank you for the five-star rating. We appreciate your support and are glad to have you with us. - Ty Bailey | VP of Services
Great app and customer support team!
Thanks so much for the kind words. Great to hear both the app and our support team are making a difference. - Ty Bailey | VP of Services
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