Recharge Subscriptions

Sept. 12, 2023

So far so good. Their support is always prompt and detailed. App works as intended!

Sept. 8, 2023

If I could give you all a zero I would. they are purposely screwing over small and medium business. I just had a meeting with them and they told me that they do not want to work with small businesses and they are doing that by charging prices for their membership that they know business owners can't afford. They told me that they would rather have our small business work with yotpo instead. What business in their right mind would purposely send customers to other businesses? They are shady and a greedy company. I do not see them being able to survive if they keep screwing over small business owners.

Sept. 7, 2023

Solid platform that's always coming out with new features, and good support. Adam B. knows his stuff. thanks guys!

Sept. 6, 2023

This app has a ton of functionality and their support is stellar. Strongly recommend.

Aug. 31, 2023

We made the switch to ReCharge a few years ago (away from Bold) and have been really happy. ReCharge is the obvious leader in subscription management on Shopify highlighted by the capabilities that are available to consumers and admins. The continued investment in feature development is what will keep us around until someone else in the space can prove that they've got a superior product. Only non-positive comment is that it's expensive. We believe that you get what you pay for, but we'll definitely give Shopify Subscriptions a hard look once they have a fully baked solution.

Aug. 30, 2023

This review is for the fantastic support experience we had with Juan C. We had an urgent payment issue that was complicated but Juan immediately got to the root of the issue. Not only was the issue identified but he went above and beyond to fully explain all of it to us, making sure we understood and patiently explaining further if we didn't. He was extremely knowledgeable and had impeccable communication that made the resolution of a headache into an efficient and smooth experience. Juan’s exceptional clarity in every step of the resolution process ensured that we were never left in the dark. His dedication to answer all our questions, and answer them in a timely manner was beyond impressive. He is a testament to the gold standard of recharge support. Highly recommended!

Aug. 28, 2023

Love the customer service at recharge! They are always super helpful and make things easy. I would recommend this app to anyone.

Aug. 28, 2023

The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again for your diligence and attention to our issue. While I give the app 4 stars, I give Taylor P 5 stars!

Aug. 21, 2023

John Muhlenberg gave us the best customer success experience ever! Give this man a promotion. We had to migrate our subscribers from an off-shopify platform which was a huge pain, but John was extremely patient and supportive throughout the whole process. 10 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Aug. 21, 2023

Great and fast customer service and helpdesk. Nikola helped us to resolve issues with our checkout quickly.

Aug. 17, 2023

Had an odd issue on my site that was blocking customers from being able to subscribe. Taylor (chat host) went above and beyond to help trouble shoot the issue. He was able to get it fixed! So happy with this app and their customer service!

Aug. 15, 2023

The app mostly of does what it's supposed to but has a lot of Shopify integration issues. Back end subscription management is tedious and unintuitive. Customer service agents are unhelpful if they respond at all, and when they make sweeping platform changes the user is left helpless with no response from developer. Lack of customization options. I used Recharge for several years before I found a better solution: Seal Subscriptions. Easier to navigate, integrates better with Shopify, and costs significantly less if you're running a business that's doing <$10k/mo.

Aug. 12, 2023

Great app and easy to use .... customer service is hands down the best customer service we have experienced in a long time from any company

Aug. 10, 2023

Malik's exceptional assistance made resolving my issue incredibly easy and seamless. His prompt and efficient support truly exceeded my expectations. I am highly impressed with the level of service I received. Thank you, Malik!

Aug. 10, 2023

By far the best subscription app on the market. Really excited about the upcoming feature releases - fantastic product and support!

Aug. 9, 2023

Our launch engineer at Recharge, Jairus Streight, has been nothing short of fantastic. We've rolled out 6 region stores swiftly, thanks to his exceptional support. He's always ready to jump on a call and ensure each launch and migration goes smoothly. With no hiccups, and even an increase in conversion rate and revenue, we're thrilled with the service. Thinking of upgrading your subscriptions or future-proofing your store's growth? Go for Recharge's implementation team, and if you can, ask for Jairus!

Aug. 3, 2023

Matt helped us solve our issue and was great at communicating! He did a great job troubleshooting and ensuring that everyone involved knew what was going on.

Aug. 1, 2023

Does a good job covering bases on subscriptions, and customer support is super helpful and fast in responding to help with solutions

July 31, 2023

5/5 would recommend recharge! Their support team is A+! Miley W. Helped me today and was awesome! Quick, and efficient! Love working with recharge!

July 31, 2023

Great app, has done wonders for our store to build up our recurring revenue, and is helping us generate tons of sales effortlessly. Great support, very well thought out app.