Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,103
chart
#2,139
All reviews
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June 12, 2025
This is an excellent app and it works well. When I first signed up for it, I was worried that not having phone customer service would be difficult but they find creative ways to be super helpful over live chat. Juan C from customer service is particularly amazing and can help me solve any problem quickly and effectively.
We’re thrilled to hear that Recharge is working well for you and that Juan provided such excellent support. Thank you for taking the time to share your experience. - Ty Bailey | VP of Services
June 11, 2025
I’m extremely disappointed with the level of support provided by this company. For the second time, a visual element related to their widget has appeared unexpectedly and randomly on our website, severely disrupting the layout and directly affecting our user experience and sales performance. What’s even more frustrating is the lack of urgency on their side. This issue has now been live for nearly 48 hours, and we are still without a proper fix. Despite repeatedly flagging the problem and stressing how critical it is to our business, we’ve received no meaningful updates today, not even a basic acknowledgment or timeline. I’ve had to chase them multiple times, and each time I get the same vague response, with no real sign of progress. For a company offering tools that integrate directly into customer-facing websites, this level of support is unacceptable. Issues like this demand immediate attention, not delays stretching over several days with no communication. I’m honestly shocked by how unprofessional and unresponsive their support has been. If your website performance and reliability matter to you, I would strongly caution against relying on them.
I'm very sorry to hear about your experience. We understand how critical your site performance is and agree that timely, clear communication is essential. I’ve flagged your feedback for our leadership team so we can investigate what went wrong and ensure better follow-through. - Ty Bailey | VP of Services
June 11, 2025
Recharge has been a major upgrade for us and our brand. It's incredibly easy for customers to manager their own subscriptions, and provides us with tons of flexibility in how it's configured. Vinse made our migration a breeze. Super happy with our experience.
Thank you so much for taking the time to leave a review! We appreciate the shout out to Vinse! - Ty Bailey | VP of Services
June 10, 2025
Our implementation engineer, Vinse, was the man! He was super helpful as we migrated our subscriptions from Yotpo to Recharge, and we are stoked with how simple the process was.
We’re so happy to hear that Recharge has been a great fit for your brand and that Vinse made the migration seamless. Thank you for your feedback. - Ty Bailey | VP of Services
June 9, 2025
Excellent customer support experience. Yajaira resolved my issue efficiently and effectively.
Thank you for the great review! I’m glad Yajaira was able to assist you quickly and effectively. - Ty Bailey | VP of Services
June 9, 2025
Excepcional servicio de atención al cliente. La agente Snežana A. nos ha ayudado muchísimo y ha solucionado rápidamente las dudas que teníamos.
We really appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
June 6, 2025
Worked with recharge for years and can't speak highly of the company. Great tools, great support and great platform!
We really appreciate your long-time partnership and the kind words. It’s great to know Recharge has consistently delivered value for your team. - Ty Bailey | VP of Services
June 4, 2025
Jaden did an excellent job understanding the issue, and working with the backend tech team to resolve the issue. Really appreciated the help and staying on top of it. Thank you.
Thank you for sharing your experience! I’m so pleased to hear Jaden was thorough and effective in resolving the issue. - Ty Bailey | VP of Services
June 3, 2025
Thank you for the 5-star rating! We're grateful for your support. - Ty Bailey | VP of Services
June 3, 2025
Recharge is great. Have come across from Yotpo and haven't know what we have been missing with all of these new features. Support has been amazing too!
We’re so glad to hear that switching from Yotpo has been such a positive experience. Thank you for your kind feedback about the features and support. - Ty Bailey | VP of Services
June 2, 2025
We're so glad you’re having a great experience - thank you from all of us at Recharge! - Ty Bailey | VP of Services
May 30, 2025
We migrated from Yotpo Subscriptions. Followed the step-by-step instructions. Would rate 5 stars, but had a couple of issues on data migration due to differing templates. The one Yotpo exported that was supposed to be formatted for recharge did not match what the Recharge tool wanted. Tried reformatting to the template located in the step-by-step instructions and that one didn't match either. The one that finally worked was the one located at the link below the upload tool. Ola with Recharge Customer Support was an amazing help and stuck with me till I completed the data migration.
Thank you for your thoughtful review & feedback! - Ty Bailey | VP of Services
May 30, 2025
Recharge has been great for growing our subscriptions and their support team is fantastic. They spent time with me showing all the ways we can optimize our subscription base and when I ran into an error, their support jumped on and helped figure it out for me!
Thanks for the shout-out! Our whole team appreciates your feedback. - Ty Bailey | VP of Services
May 28, 2025
Recharge is a good system and has wonderful support who is able to help us when in need
Our team is grateful for your support and thrilled that you’re seeing value in Recharge! - Ty Bailey | VP of Services
May 28, 2025
It makes our day to hear from happy merchants like you - thank you! - Ty Bailey | VP of Services
Jan. 7, 2026
We migrated from another subscription app and loyalty program, and the team exceeded expectations. They guided us through migration strategy, handled the technical lift, and ensured both subscriptions and loyalty transitioned smoothly with zero disruption.
We love hearing this - thank you for your thoughtful review! - Ty Bailey | VP of Services
May 27, 2025
Ola was incredibly helpful!
Thank you for the review! We’re so glad to be a part of your business journey. - Ty Bailey | VP of Services
May 27, 2025
We truly appreciate your review! - Ty Bailey | VP of Services
Aug. 12, 2025
We love recharge for our products
Thanks for taking the time to leave a review! It means a lot to our team. - Ty Bailey | VP of Services
May 23, 2025
Great experience! Fast answers and resolution from John!
Thanks for the shout-out! Our whole team appreciates your feedback. - Ty Bailey | VP of Services