Recharge Subscriptions

July 31, 2023

Great App for all your subscription needs. Fantastic service from Gordon and the team. Thank you Recharge

July 31, 2023

Recharge has been amazing for us, easy to integrate and use, love the continuous innovation and improvement on the platfrom. Benjamin Grunert has been so supportive and a great account manager to work with.

July 29, 2023

Nick from e-shop genius was awesome helping improve subscription navigation for our customers. Great customer service and wonderful communication. Thank you Nick for all of your help!

July 26, 2023

Good app, good customer service - made it very easy to improve revenue for our store & I will continue to use

July 26, 2023

I love the app. This has been the backbone of my business. Subscribers are key to sustainable growth, and having easy software to use is even better. The icing on the cake is the customer service!

July 26, 2023

None of the functions in this app work. When you try and cancel a subscription it never works and that is a great way piss a customer off when they see their $300+ subscription has been renewed and they don't want it. I have tired to delete the app and the instructions they give you don't even work. This app sucks so bad.

July 25, 2023

Recharge has great chat support! Malcolm was very fast at responding & helped me every step of the way. I do wish Recharge offered demos or videos for help since that is always easier to follow along. Pretty easy app to work once you get the hang of it.

July 25, 2023

Recharge has been really solid for us. It is easy to integrate, offers unique customizations, and has comprehensive technology. Their support is all remote and typically is sufficient, but sometimes it can take longer than ideal to get issues resolved. Unfortunately, more custom support is only available on the highest tier plan (we are on the pro plan). I think ReCharge would benefit greatly from options for phone support. I also think that for some of the more complex functionalities, more could be done to make it easier to do on your own.

July 24, 2023

We were looking for a platform where customers had flexibility with their subscriptions and none of the out-the-box packages we tried offered the flexibility we wanted. We have a diverse product range and customer base who have different requirements so bundle building was essential. Recharge did not disappoint and the account support we are getting is excellent.

July 21, 2023

Recharge makes it easy to manage our subscription services! It's been an integral part of our business in driving consistent revenue. Perhaps the most invaluable resource within Recharge is their support team! Any time I have a question or a request, I'm quickly assisted and given concise, direct answers.

July 20, 2023

We had an issue on the weekend of payment processing for our store and we were thankfully able to get assistance from Recharge about the issue. The Recharge Rep. worked tirelessly to help us overcome our issue and stayed in touch to make sure all went well.

July 20, 2023

VERY DISSAPOINTED - After seeing the greedy change to pricing! We have been using Recharge for nearly 2 years, and thought the prices were ok... though already not cheap. To now hear that the prices are being changed from "0 per/m with a 1% + 10¢ per transaction" to "$99 per/m with 1.25% + 19¢ per transaction fee" is mind-blowing. Obviously, these guys don't care for their current customer base, especially the smaller businesses.

July 18, 2023

I had been using this app for almost two years for a monthly art pin subscription club. Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% per month for me. This might work for larger customers who can easily absorb a flat fee, but for little guys like myself and several others I have spoken to, this just doesn't work. At least I have the rest of 2023 to migrate to another solution for my club.

July 14, 2023

Excellent app for those who want to offer recurring orders subscription. The team at Recharge is top notch, and their support team will provide you with an amazing assistance! Try it is adopting it ;)

July 14, 2023

The best solution on the Market so far! We really enjoyed working with Customer Success Manager John from Recharge who was highly professional and helpful.

July 12, 2023

Loved it until they sent the notice out that standard pricing is going from $0 1%+10 cents and increasing to $99/Month on 1/1/2024. That is quite a jump! Changing promptly to a different app. Why wait until January when it will make the transition more complex with more customers?

July 10, 2023

Works great and great customer service/support. Interface is easy to work with and we haven't had a problem since launching.

July 31, 2023

Interface is clunky (can't easily find where to do things like modifying outgoing email copy) and uses difficult-to-understand language, especially in the updates section of customer accounts. We lost two subscriptions because they were put through as one-time purchases yet Recharge couldn’t explain why. The add-ons section looks unrefined and is difficult for customers to comprehend (a time-consuming process for the few who do) so we lose out on add-on purchases. Now, we’re trying to achieve the ‘simple’ task of updating our email address: not only have we gone back-and-forth with Recharge for over a week, now we’re receiving error messages and customer emails are still going from our old email. Once our plan is up, we’re moving to a new app—also one that won't charge $99/month plus a transaction fee—even at the risk of losing current subscribers.

July 5, 2023

Gordon and Wesley have been extremely helpful in talking me through roadmap changes to the platform and how we can leverage them in the future

July 4, 2023

I have been using recharge for over 7 years and had very little need for help but when I did come up against a small problem, the issue was sorted (via back and forth email as I am not a high paying valued customer). Sadly, as a small business with a small customer base the latest price increase from $20USD a month to $99 USD a month will mean I will also have to cancel. Perhaps Recharge doesn't want small business anymore, that's why they are pricing so high. I tried to contact support, but never received a reply. I imagine they have been inundated with unhappy customers. I don't understand and can't see what features and benefits are there to value the 5x price increase. I'm truly disappointed, and very sad after being a loyal customer.