Recharge Subscriptions App
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While the app is constantly upgrading it's capabilities (albeit still in beta for some newer features), their customer support staff are very responsive and helpful!
Appreciate your thoughtful review. We are continuing to grow and improve the platform and I am glad our support team has been responsive and helpful along the way. - Ty Bailey | VP of Services
Thank you for the five stars. We are grateful for your support and look forward to continuing to be part of your success. - Ty Bailey | VP of Services
Really good online suppport from Snezana should you not find what you need on the ChatBot. Have been using Recharge for 5 years and the recent upgardes have been welcomed
Thanks for being with us these past five years and for calling out Snezana’s help. We are happy to hear the recent upgrades have been a positive change for you. - Ty Bailey | VP of Services
Very helpful support team! Provided helpful links that can guide us to the right direction.
Appreciate the feedback. Always great to hear the team was able to provide helpful support when it mattered. - Ty Bailey | VP of Services
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
Vuk was very helpful and solved my issue quickly! Kudos!!!
We are proud to support your team and grateful for the trust you have placed in us. - Ty Bailey | VP of Services
Thanks for being part of the journey and for continuing to grow with us. - Ty Bailey | VP of Services
Thank you for the five-star rating. We are glad to be part of your journey and look forward to supporting your continued success. Ty Bailey | VP of Services
Thanks so much for the great rating. We appreciate your support and are here whenever you need us. Ty Bailey | VP of Services
Renata the agent that helped me was informative, efficient, and concise. She took into consideration when making sure the work flow isn't hindered or delayed.
Thank you so much for your kind words about Renata. I’m glad she was able to support you efficiently and keep everything on track. We really appreciate you taking the time to let us know. - Ty Bailey | VP of Services
Ola was helpful and efficient!
Thanks for sharing your experience. I’m happy to hear John made a great impression with his knowledge and efficiency. We’ll be sure to pass along the shoutout. - Ty Bailey | VP of Services
Difficult to find customer support access, but once you get them they are very good.
Thanks for the honest feedback. We’re always working to make it easier to get help when you need it. I’m glad our team delivered once you connected with them. Ty Bailey | VP of Services
Great product and excellent support when we recently had an issue due to a website rebuild. Nikola C was excellent in asking the right questions and implementing a solution that was clearly explained.
Thank you for the thoughtful note. Rebuilds can be tricky so it’s great to hear Nikola was able to guide you through it clearly and effectively. We’ll make sure he sees this. - Ty Bailey | VP of Services
Does what it says. Easy interface to add what you want to do, and customer and chat support has been great and responsive when we run into any issues.
Appreciate your review. It means a lot that our support team has been there for you when it counted. Glad the platform is working well for you too. Ty Bailey | VP of Services
Thank you for the five stars. We’re grateful to have you with us and look forward to continuing to support your team. Ty Bailey | VP of Services
Best subscription app, been using for years. Great CS, easy to use, 10/10 thank you!
We love hearing this. Thanks for being with us over the years and for recognizing the team’s effort. - Ty Bailey | VP of Services
An absolute must for any food company selling DTC. Hands down best experience, as well as customer support.
Thank you for this amazing feedback. We’re proud to support DTC food brands like yours and it’s great to know the experience and support have made a difference. - Ty Bailey | VP of Services
I was having trouble with setting coupons but was able to get step by step instructions that were really helpful!
I’m so glad Yajaira’s video was helpful. Navigating between platforms can be frustrating so I really appreciate you calling out her support. - Ty Bailey | VP of Services
We transitioned to Recharge with the expectation of achieving certain functionalities for our business. While Recharge is a robust platform with extensive reporting capabilities, we ultimately found that it wasn't the ideal fit for our specific operational needs at this time. We also experienced a learning curve in adapting to the system. Regarding support, initial interactions with the chatbot were not what we anticipated, but once we engaged with the human support staff, we found them to be very helpful and knowledgeable in assisting us.
I'm sorry to hear that your experience hasn’t met expectations. We take pricing concerns seriously and understand your frustration. I've flagged your feedback with our support and product teams so we can review how we communicate value and provide help more effectively. Ty Bailey | VP of Services
Thank you for the 5-star review. We appreciate your support and are glad you’re enjoying Recharge. Ty Bailey | VP of Services
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