Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,849
chart
#2,027
All reviews
Rating Breakdown
Review RSS Feed
July 3, 2023
We recently migrated our subscribers from one Shopify store to the other. The process was somewhat nerve-wracking and time-sensitive, but the Recharge team (Gordon C and Alex M) were extremely helpful, detail-oriented, responsive, and assisted with the nuances of our specific case. I appreciated that they gave us all the resources to migrate on our own but still made themselves available to answer questions, review the data, and cancel subscriptions on the old store. The process was seamless and went unnoticed by the customers.
We're glad to hear that your onboarding experience has been a positive one. Thank you for taking the time to leave a review and shout out for Gordon & Alex. - Ty Bailey | VP of Services
July 3, 2023
Great customer service! Very helpful in solving issues as they come up and the documentation library is very extensive.
Thanks for taking the time to leave us a review! We're glad to hear that you're having a positive experience with Recharge. - Ty Bailey | VP of Services
July 3, 2023
We have been using the app for 5 years, and as of Jan 1, they are taking our monthly fee from $20 to $99! I can not understand how they can justify this type of increase, and it is impossible for my small business to absorb. I did reach out their support team, and they sent me the instructions for exporting my data so I can leave. Holy hell! Shopify was really helpful and sent me new affordable options that I'll be checking out.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. I'm glad our team was able to assist in providing further assistance in exporting your store's data. If there is anything else we can do during this time of transition, please reach out to us. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
July 2, 2023
We have been using the app for the last 5 years. Mostly it has been fine although the layout of the webpage is confusing if you need to make changes to customers subscriptions. However with the recent announcement of a 400% price increase on the standard plan, which seems rather excessive... greed much? we will be looking elsewhere. We are only a small business and there is not a lot of margin in the subscription boxes that we offer.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
July 2, 2023
Excellent app!!!!! The customer service is great as well, specially Bryan! We recommend this app for your website!!!! Thanks for everything!
Thank you for taking the time to provide us with a review of your experience - and for the shout-out to Bryan! - Ty | VP of Services
June 30, 2023
I spoke with Adam B and I was so glad for his assistance. Fastest customer service through chat I have ever encountered
We appreciate you taking the time to leave a shout-out for Adam and are glad to hear you are enjoying your Recharge experience! - Ty | VP of Services
June 30, 2023
Was on this app for almost 3 years. Now they say they are switching and charging everyone $99.00 a month. This created a lot of work for me now, Not happy about this.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
June 29, 2023
The app used to be impressive, we have been using it for some time, but today we received an email outlining the new pricing that we will be required to pay starting next year: $99 per month. This exorbitant price tag is simply unaffordable, making it difficult for us to survive. And to have the gall to also continue/increase the transaction fee at the same time. We're disappointed. We will promptly search for an alternative app provider if this remains smh
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
June 29, 2023
We had a few problems with this app and only used it for subscriptions. It kept missing subscriptions, and then the customer thought they had cancelled, and then recharged them the following month so the customer did not know where they were coming or going! Due to the advertised price hike of the standard price going up to $99 PER MONTH we can no longer afford to use the subscription service. We were paying between $15 and $25 per month depending on subscription numbers. As subscription box margins are tight, we can no longer afford this service and will be looking elsewhere.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
June 29, 2023
Amazing app, sadly the money has gone to their heads. We have used it for a little while now, but we received an email today outlining the new pricing we are being forced to pay as of next year. $99pmo. Unachievable for smaller businesses to stay afloat with that hefty price tag. Would have been a better move to shift things to a lower PMO amount and up the fees. We literally only use the app for its subscription functions, nothing else is used by us and we have to pay this massive price tag for features was have no interest in at all. Daft. Disappointed. We will be finding a new app provider asap now so i no longer pay in to this money-hungry stupidity. Small businesses and large ones pay enough in apps as it is without this sort of hike. good app, not worth that much, sorry it really isn't. best of luck
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
June 29, 2023
Excellent support! Nikola was great help. Documentation could be better tho. Some things are unclear like changing some things in bulk could be better documented.
We really appreciate your feedback and will be taking the time to bring your review up to the rest of our team for future updates. Thank you for the shout-out to Nikola! - Ty | VP of Services
June 23, 2023
Excellent technical support so far. Integration and customisation also pretty intuitive. So far so good. Recommend.
Thank you for taking the time to leave us a review! Glad to hear that you've had a good experience setting up Recharge - Ty | VP of Services
Aug. 25, 2023
Nikola helped me figure out why a subscription wasn't cancelling. When the first solution didn't work, Nikola tried another method and it worked. Glad for the prompt solution.
Appreciate you taking the time to leave us a review! Glad to hear that Recharge is making your monthly subscriptions easy to manage. - Ty | VP of Services
June 21, 2023
Great app and has added so much value to my website. Great team behind it too, who are only happy to help.
Thank you so much for your shout out to both our app and the team! - Ty | VP of Services
June 20, 2023
From onboarding to support, Recharge has been a great tool for our subscription-based business. Support is outstanding and they are able to prioritize tasks when multiple requests are submitted—a rare feat for a Shopify app. There are cheaper solutions out there, but with Recharge you get what you pay for. As long as they continue providing excellent support and best of class subscription features, we'll be customers.
Thank you for the kind shout out to both our app and the support team behind it! - Ty | VP of Services
June 16, 2023
Our First implementation with Recharge was so smooth and enjoyable and came in ahead of time! I love the flow and project management tool and our Implementation lead Arlon was incredible to work with, responsive, sharp, concise and knowledgeable.
We're really glad to hear that your experience with Recharge has been enjoyable! Thank you so much for the shout-out to Arlon! - Ty Bailey | VP of Services
June 16, 2023
Malik was very informative and helpful. Thank you!!
Thank you so much for the shout-out to Malik! We're glad that he was able to be of assistance and that you're enjoying the Recharge platform. - Ty Bailey | VP of Services
June 8, 2023
Buen servicio de atención al cliente. Buena integración. Nosotros trabajamos una suscripción de café con varias variantes y no ha habido ningún problema. Como mejora propondría que las traducciones se pudieran migrar de un dashboard a otro. Actualmente si quiero actualizar el panel de control debo de volver a escribir todas las traducciones al español que no son pocas.
Gracias por tomarse el tiempo de darnos su opinión. Estamos complacidos de escuchar que hasta ahora está disfrutando de su experiencia con Recharge. Gracias por su comentario adicional. Me aseguraré de proveer la información a nuestro equipo de desarrollo para futuras consideraciones. - Ty | VP of Services
June 6, 2023
Roberto from the support team did an excellent job in providing our requested information. Very helpful!
Thank you for the shout-out to Roberto! We're glad that he was able to set you on the path for success with Recharge. - Ty | VP of Services
June 6, 2023
Unfortunately can't recommend this app if you already have an active subscription business. The migration is full of mistakes and no one is making sure to inform you what needs to be done when for a smooth transition. When the migration is done they just drop everything and won't even check up on charge errors from the migration. We had to discover all of these errors ourself and they are not helpfull to fix it when asked. We have lost A LOT of customers because of this migration. People are being charged wrong - either too many times or not at all when supposed to. This is your complete nightmare as a subscription business doing a migration.
We are sorry to hear that you had a difficult start to your time with Recharge. We have taken this review to our Migration Team and will be working to remedy our processes in the future based on your experience. - Ty | VP of Services