Recharge Subscriptions App
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Working with irving was very helpful
Thank you for calling out Irving. I am happy to hear he was able to help and make the experience a good one. - Ty Bailey | VP of Services
We appreciate the five-star rating. Thank you for being part of the Recharge community. - Ty Bailey | VP of Services
Excellent support! I appreciate the fast response!
Thanks for the kind words. We are glad the team could provide excellent support. - Ty Bailey | VP of Services
So-called chat support "gathers context" and deflects to email support whenever they can, which is very inefficient and feels like false advertising of "live" chat support. Some features are half-baked such as their gifting feature, which is probably the least thought out and poorly delivered user experience I've ever come across in all my years using software. Gifted subscriptions sales are DOUBLE recorded (when gift is purchased by the buyer and then also redeemed by the recipient). They also take zero accountability for integrating well with Shopify, mostly deflecting to their documentation, again not helping solve the problems. Considering how much we pay them with their 1% charge on every dollar on top of Shopify's processing fees, it's completely not worth using Recharge. We look forward to choosing another subscriptions platform or building out our own replacement for Recharge in our tech stack as soon as possible. Recharge's cost is just not economical at any scale.
I hear your concerns and appreciate the honest feedback. We are always reviewing our pricing and service structure and your perspective is helpful in that process. I am sorry the experience has not matched your expectations. - Ty Bailey | VP of Services
Thanks for the five stars. We appreciate your support and are happy to have you with us. - Ty Bailey | VP of Services
The support is really good! And the analytics tools provide you with every information you neeed to make good decisions. It also offers an API for implementation in webshops with headless technology like we have.
Thank you for this thoughtful review. I am glad the support team has been helpful and that the tools and integrations have made it easier for you to make informed decisions. - Ty Bailey | VP of Services
Very Good
We appreciate your review! - Ty Bailey | VP of Services
Super fast help! Great support agent! Thank you!
Thanks for the kind words. I am glad our team was able to provide fast and helpful support. - Ty Bailey | VP of Services
This review is about the customer service experience: Service from Melanie was quick and efficient. She provided me the information that I need as both direct answers to questions and to helpful guides via links. I appreciated speaking to a person and not a chatbot.
Really appreciate this thoughtful review. I am happy to hear Melanie provided clear answers and resources while keeping the process efficient. - Ty Bailey | VP of Services
Thank you for the four-star rating. We appreciate your feedback and are always working to make your experience even better. - Ty Bailey | VP of Services
Fantastic team and easy to use system. They are so thorough and want everything to go off without a hitch. Tons of features, customizing, and peace of mind. Highly reccommend!
This is such wonderful feedback. I am thrilled our team has been thorough and that the system has given you peace of mind with features and customization. Thanks for recommending us. - Ty Bailey | VP of Services
Great support, very thorough
Thank you for recognizing the team’s thoroughness. We are glad the support experience has been a strong one. - Ty Bailey | VP of Services
Love ReCharge, super easy to use and helpful.
We love hearing this. I am glad Recharge has been easy to use and helpful for your business. Thanks for sharing your experience. - Ty Bailey | VP of Services
Thank you for the five-star rating. We appreciate your support and are glad to have you with us. - Ty Bailey | VP of Services
Great app and customer support team!
Thanks so much for the kind words. Great to hear both the app and our support team are making a difference. - Ty Bailey | VP of Services
SUPER helpful technical support from Jaden W. He totally sent above and beyond.
Really appreciate you shouting out Jaden. It is wonderful to hear he went above and beyond to help. We will make sure he sees this. - Ty Bailey | VP of Services
Nena A. from the Technical Support team was very helpful when assisting with an issue we were having regarding updated shipping rates not pulling through from Shopify for future orders. The problem was sorted very quickly after reaching out. Thank you, Nena.
Thank you for sharing your experience. I am glad Nena was able to resolve the issue quickly and get things working the way you needed. - Ty Bailey | VP of Services
They are great at customer service. Easy to get hold of them.
Thanks for recognizing the team. Easy access to good support is something we value and I am happy to hear we delivered. - Ty Bailey | VP of Services
Special shout out to support agent Max S. who went above and beyond to work out an outside of the box solution to my business problem with a prepaid fixed sequence subscription plan!
Appreciate you calling out Max. It is great to hear he went outside the box to find the right solution for your business needs. - Ty Bailey | VP of Services
Recharge is simple to set up and the live support they offer is so helpful for someone that's both new to Shopify and subscriptions in general!
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