Recharge Subscriptions App

Pierre L. Was amazing helping me figure out some product issues! Love this app

Such an incredibly big fan of Recharge. One of the most powerful tools on Shopify currently and it's like 20 tools in one. Their support is crazy helpful too. Big shoutout to Pierre L., Duska, Zachary, Hoa (best implementation engineer out there) and so many more. If you're a subscription based company, don't waste your time with any of the other apps, trust me.

Recharge customer service reps are the BEST. Ola was SO helpful and patient as we worked through some hiccups with win backs. I'm really pleased Recharge listened and lowered pricing for small businesses. They're investing in more tools, which I am excited to use. Highly recommend.

Worst support. I had the rep Matt A. who was definitely the most inefficient and lousiest rep who either had no training at all or was just completely clueless and irredeemably stupid. I've had many stores where I had the legacy widget integrated easily within 1 day. Of course, Matt made me lose many days of the free trial on a new store I installed this app on, and failed to deliver a simple thing I needed done. I uninstalled the app. Due to Matt A.'s inefficiency, I switched over to Loop. It's much better and their support is top tier. I don't see recharge competing with them in the months to come. Long Loop.

Zachary is always a great help when I am trying to resolve via detailed problems with Recharge. I appreciate his expertise immensely!

Fast and clean backend interface, good looking customer facing app onsite. Competent friendly support when needed. Conversion rate of page increased just by having the sub option available.

ADVANCED FEATURES FOR WHICH YOU PAY EXTRA AREN'T ACTUALLY WORTH THE MONEY! The Recharge sales team focuses much of their effort on upselling you to additional, so called "advanced" features that are not included with your regular plan. After having used these tools for a number of weeks we've identified that they are absolutely not worth the money that you're paying. Failed Payment Recovery - sounds great on paper! But when you look into the analytics you'll notice that there is quite an extensive list of "charge errors" for which this feature doesn't actually work. When we contacted support to ask why the Failed Payment Recovery flow didn't trigger after a customer's payment failed - their reply was: "this specific type of charge error is not covered by the Failed Payment Recovery feature, please contact the customer manually by sending them an email and ask them to update their payment method". It's good to know that you are paying for automation to take place only to be told you have to send an email and contact customers yourself.

HIGHLY RECOMMEND THIS APP IF YOU ARE OK WITH NOT RECEIVING ANY SUPPORT AND LIKE BEING IGNORED. We've complaint multiple times about the shocking performance of the customer portal that Recharge offers. One customer service representative replied to confirm it's all expected behaviour and when we contacted the sales rep, the person that locked us into a 12 month contract for this app, he's just decided to go completely quiet. Not a single response after 3x emails that we've sent. As said before, if you like being ignored and have zero expectations in regards to getting help with fixing issues that are extremely crucial to running your day-to-day business - go ahead, this one is for you!

Please give John Miayo a raise! I was having an issue with a customers subscription (max tries reached) and he helped me when I was about to pull my hair out. Thank you thank you thank you John!

Prompt and helpful service!

Recharge has really helped us grow our subscriptions, and their support team is awesome, Thank you Malik. April walked us through ways to improve our setup.

Juan was great and sorted my problem on a quick call

This is an excellent app and it works well. When I first signed up for it, I was worried that not having phone customer service would be difficult but they find creative ways to be super helpful over live chat. Juan C from customer service is particularly amazing and can help me solve any problem quickly and effectively.

I’m extremely disappointed with the level of support provided by this company. For the second time, a visual element related to their widget has appeared unexpectedly and randomly on our website, severely disrupting the layout and directly affecting our user experience and sales performance. What’s even more frustrating is the lack of urgency on their side. This issue has now been live for nearly 48 hours, and we are still without a proper fix. Despite repeatedly flagging the problem and stressing how critical it is to our business, we’ve received no meaningful updates today, not even a basic acknowledgment or timeline. I’ve had to chase them multiple times, and each time I get the same vague response, with no real sign of progress. For a company offering tools that integrate directly into customer-facing websites, this level of support is unacceptable. Issues like this demand immediate attention, not delays stretching over several days with no communication. I’m honestly shocked by how unprofessional and unresponsive their support has been. If your website performance and reliability matter to you, I would strongly caution against relying on them.

Recharge has been a major upgrade for us and our brand. It's incredibly easy for customers to manager their own subscriptions, and provides us with tons of flexibility in how it's configured. Vinse made our migration a breeze. Super happy with our experience.

Our implementation engineer, Vinse, was the man! He was super helpful as we migrated our subscriptions from Yotpo to Recharge, and we are stoked with how simple the process was.