Recharge Subscriptions App
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We appreciate the five-star rating. Thanks for trusting Recharge. - Ty Bailey | VP of Services
Good experience with CS team, Nikola was helpful and patient in resolving customer based issues with added learning material.
Thanks for highlighting Nikola’s work. I am happy to know he was patient and provided learning resources along the way. - Ty Bailey | VP of Services
Support was very quick and was able to help promptly.
Thank you for the review. Quick and effective support is always our aim and I am glad we were able to help. - Ty Bailey | VP of Services
Vinse was responsive, nothing to complain about, frankly, it's great and i would same say perfect !
Glad to hear Vinse was so responsive and helpful. We will make sure he sees this. - Ty Bailey | VP of Services
We love ReCharge, not only for how much they can do and how well integrated with Shopify they are, but also for their great customer service. Thanks, ya'll!
This is wonderful feedback. Thank you for recognizing both the platform and the customer service. We are grateful for your trust. - Ty Bailey | VP of Services
We appreciate the support and the strong rating. Thank you for working with us. - Ty Bailey | VP of Services
Thank you for the five stars. We are glad to be part of your journey. - Ty Bailey | VP of Services
Fantastic customer service!
Thanks for your kind words. We are happy the team was able to deliver fantastic service. - Ty Bailey | VP of Services
We appreciate the five-star rating. Thank you for choosing Recharge. - Ty Bailey | VP of Services
Hoa at Recharge was wonderful to work with and very helpful throughout the entire implementation process!
Thanks for sharing this. Hoa is a wonderful teammate and we are thrilled she could help throughout your implementation. - Ty Bailey | VP of Services
Appreciate the great customer service!! Jaden rocks!
Appreciate the shoutout for Jaden. He is fantastic and we are glad to know he made a great impact. - Ty Bailey | VP of Services
Customer support is amainzzg.
Thank you for the five-star review. We are grateful for your trust in Recharge. - Ty Bailey | VP of Services
Yajaira at customer support solved my problem quickly.
Glad Yajaira could quickly solve the issue for you. We will be sure to share your kind words with her. - Ty Bailey | VP of Services
Working with irving was very helpful
Thank you for calling out Irving. I am happy to hear he was able to help and make the experience a good one. - Ty Bailey | VP of Services
We appreciate the five-star rating. Thank you for being part of the Recharge community. - Ty Bailey | VP of Services
Excellent support! I appreciate the fast response!
Thanks for the kind words. We are glad the team could provide excellent support. - Ty Bailey | VP of Services
So-called chat support "gathers context" and deflects to email support whenever they can, which is very inefficient and feels like false advertising of "live" chat support. Some features are half-baked such as their gifting feature, which is probably the least thought out and poorly delivered user experience I've ever come across in all my years using software. Gifted subscriptions sales are DOUBLE recorded (when gift is purchased by the buyer and then also redeemed by the recipient). They also take zero accountability for integrating well with Shopify, mostly deflecting to their documentation, again not helping solve the problems. Considering how much we pay them with their 1% charge on every dollar on top of Shopify's processing fees, it's completely not worth using Recharge. We look forward to choosing another subscriptions platform or building out our own replacement for Recharge in our tech stack as soon as possible. Recharge's cost is just not economical at any scale.
I hear your concerns and appreciate the honest feedback. We are always reviewing our pricing and service structure and your perspective is helpful in that process. I am sorry the experience has not matched your expectations. - Ty Bailey | VP of Services
Thanks for the five stars. We appreciate your support and are happy to have you with us. - Ty Bailey | VP of Services
The support is really good! And the analytics tools provide you with every information you neeed to make good decisions. It also offers an API for implementation in webshops with headless technology like we have.
Thank you for this thoughtful review. I am glad the support team has been helpful and that the tools and integrations have made it easier for you to make informed decisions. - Ty Bailey | VP of Services
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