Recharge Subscriptions App

Efficace, bon Service Client et facilité de gestion.

Love this app and support.

Shoutout Nick he goated

Above and beyond helpful!!

Juan was very helpful in getting my issue fixed.

We've had an excellent experience with ReCharge and their support team! Roberto was incredibly resourceful and provided invaluable assistance with our Retention Flows. The platform itself is seamless, reliable, and intuitive, making subscription management effortless. The support team is consistently responsive, knowledgeable, and eager to help whenever questions arise. We highly recommend ReCharge to anyone looking to optimize their subscription business.

Works great and the support team is always very helpful.

Customer service through live chat is relatively responsive and depending on the issue they are able to find a solution during the chat. If not, they make it clear they will follow up via email once the problem is solved. As a small business, the biggest gripe I have with Recharge is the cost. If there was some kind of tiered pricing based on subscriptions processed per month, it would make working as a small business more palatable.

Ola was helpful and knowledgeable!

Great customer service / support from Snezana

Great technical support, platform works great. The only bummer is that we were onboarded onto ReCharge Memberships rather than ReCharge subscriptions for our SaaS offering which seem to have not been the best fit. But overall a great platform if you're looking to provide subscription offerings.

Vuk was very helpful with making sure our shipping profiles were working correctly! Thanks Vuk

Soo helpful!! The support team's responses were super quick and helpful! They even provided a screen recording showing me the steps for completing a specific task.

Customer service is always very helpful and knowledgable, very quick to answer back in chats. Ola has helped me twice now and is fabulous.

Help is quick and effecient and the reps are very knowledgeable. Thank you, Wilson!

Vince helped and answered all my questions during my Recharge launch to my satisfaction!

Amazing!! Great Customer Support

5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders.

I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me $500 per month for a year for something that was never even implemented in our store. This is so unethical, I cannot believe they would enforce this when nothing was even setup and no costs were incurred on their end. I explained that the app's features won't allow it to work with our existing membership system and they have refused to let me out of the contract. It's not like I took a bunch of their engineering time and set up the whole system and changed my mind or jumped ship to another app. The app is literally not even installed in my store and was never setup to be operational to begin with. Be very careful signing contracts with unethical app developers. I got burned here and never imagined someone would treat me this way! There are many other subscription apps who told me they would never treat a customer this way given what happened here.

Recharge support was quick and helpful. They responded fast, understood the issue, and provided a clear solution. The whole process was smooth, and I appreciate their efficiency. Great support experience overall!