Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,991
chart
#2,097
All reviews
Review RSS Feed
June 7, 2024
Recharge has been a game-changer for our Shopify store! Setting up product subscriptions was a breeze, and our customers love the convenience of receiving their favorite items at regular intervals. The interface is user-friendly, making it easy to manage subscriptions and customize intervals to fit our needs. Plus, their customer service is top-notch—responsive, helpful, and always ready to assist with any questions. Highly recommend Recharge for any business looking to add a subscription model!
Thank you so much for your feedback and five star review! - Ty Bailey | VP of Services
June 4, 2024
Problems are always resolved in a timely manner. Questions answered within 24 hours. Always had a pleasant experience since 2016!
We appreciate you taking the time to leave a review of your experience with us! - Ty Bailey | VP of Services
June 4, 2024
Great help, quick response time. Thanks team!
Thank you for your review! - Ty Bailey | VP of Services
June 3, 2024
Great app and great experience with customer support. Nena was super helpful in getting my issues resolved!
We appreciate your review and the shout out to Nena! - Ty Bailey | VP of Services
June 3, 2024
Absolute necessity for any subscription business. Really good technical support (shoutout to Bryan Nguyen!)
Thank you for your review and the shout out to Bryan! - Ty Bailey | VP of Services
June 2, 2024
I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns. - Ty Bailey | VP of Services
Oct. 9, 2025
Nikola C. from Technical Support was super helpful. Very happy with Recharge. Resolved my issue in just one conversation. Provided guidelines on how to do it and share some links.
Thank you for the review - and the shout out to Nikola! - Ty Bailey | VP of Services
May 29, 2024
The rep Matt Ammirati was very efficient and helpful. Great customer service experience!
We appreciate you taking the time to leave a review. - Ty Bailey | VP of Services
May 29, 2024
I recently needed some tech support and was helped by Elijah. It was *hands down* the best support I have ever received. Elijah was prompt, clear, and kind. In 2 emails, Elijah was able to fully solve my problem. I am very impressed.
Thank you for your review - and the shout out to Elijah! - Ty Bailey | VP of Services
Feb. 20, 2025
Vuk was super helpful, with clear and thorough instructions to assist me in finding a solution for my issue.
Glad to hear about your positive experience! Thank you for your review. - Ty Bailey | VP of Services
March 25, 2025
WOWOWOWOWW... Super impressed with the level of CS. I am new to recharge and Jaden went above and beyond to walk me through every step. Nice job Recharge team.
Thank you for your five star review! - Ty Bailey | VP of Services
May 24, 2024
Tech support is excellent, Juan C. Helped me today and solved my issue very quickly. Raw Wild Dog Food
We appreciate your review - and the shout out to Juan! - Ty Bailey | VP of Services
May 23, 2024
Very helpful thank you
We appreciate the five star review! - Ty Bailey | VP of Services
May 21, 2024
We migrated from Recharge to Yotpo Subscriptions last year, and realized pretty quickly the mistake we had made. We are now back at Rechage, and excited to see all the new products and features they are rolling out! Jairus at Recharge was especially helpful during the migration process. He clearly explained each step of the process and walked us step by step through a successful migration back to Recharge. Very happy to be back at Recharge!
Very glad to hear about your positive experience. Appreciate the shout out to Jairus! - Ty Bailey | VP of Services
May 21, 2024
Another victim of enshittification. Recharge increased monthly prices from zero to $100 and ruined what was a solid service.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
May 21, 2024
Solid reliable app, lots of features that help keep customers happy plus excellent, responsive technical support.
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
May 20, 2024
Currently having a poor experience trying to reach a salesperson to help with my pricing plan. I sent an email inquiry 7 days ago but no one has replied to me. I like the product but customer service seems to be going down which is frustrating.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns. - Ty Bailey | VP of Services
May 20, 2024
Customer support is extremely difficult and does not provide a valid solution or answer any follow-up questions regarding the issues we are facing. While the supports response time is good the issue is with the content as the issue is not resolved and is affecting the bottom line of the business. The email thread with the support is a mile long and we have still not been able to get a meaningful solution or any feedback of proposed time to resolution. Being a SaaS solution there is no escalation option in a traditional sense to a process business owner that would take our issue seriously.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns. - Ty Bailey | VP of Services
May 17, 2024
The app and the service is probably the best in the market. It works really well and the setup is very easy. We are using it from years and we've never had a several issue. But the best is the technical support: very skilled, and they are so fast to respond to every request! This is a very crucial aspect to consider when implementing a business critical solution like this one. We're really satisfied with Recharge!
We appreciate your feedback & review! - Ty Bailey | VP of Services
May 16, 2024
The best in the business for eComm whether small or big business on Shopify.
We appreciate your review. - Ty Bailey | VP of Services