Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,103
chart
#2,133
All reviews
Review RSS Feed
Oct. 14, 2024
Recharge support reached out within 24 hours and resolved the issue for us.
We appreciate you leaving a review! - Ty Bailey | VP of Services
Oct. 10, 2024
Really appreciate the support that Recharge provides, Malik and Brian specifically have been great to work with. Of course, Recharge also works seamlessly with Shopify and provides a pretty dang good customer experience.
Thank you so much for the review - and the shout out to Malik & Brian! - Ty Bailey | VP of Services
April 24, 2025
Roberto was absolutely amazing! So helpful in answering my questions and then some. Great proactive conversational skills that were MUCH appreciated. Thank you!!
We appreciate your review - and the shout out to Ola & Aum! - Ty Bailey | VP of Services
April 23, 2025
I had the privilege of being assisted by Roberto, who provided stellar customer service - going above and beyond tutoring me with valuable knowledge in navigating the Merchant and Customer Portals. Roberto demonstrated great listening skills and professionalism with clear insight, while providing exceptionally helpful information to me and my colleague.
Thank you for the five star review - and the shout out to Taylor! - Ty Bailey | VP of Services
Aug. 9, 2025
Mariah from Recharge Technical Support was super helpful with my issue and provided a swift resolution. Support is great.
Thank you for your review - and the shout out to John! - Ty Bailey | VP of Services
Oct. 9, 2024
Ola was super helpful and took me step by step to help us solve our issue. Thanks again Ola!
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
Oct. 9, 2024
Recharge Subscriptions has been a great partner over the years! Their system and portal is extremely easy to use and has a lot of functionality packed in. I've never had an issue with it not working, so in terms of reliability 10/10. My biggest complaint was that there was a lack of customization to their widget, but they just revamped it allowing you to customize it on so many levels. Props on listening to your clients! Lastly, the reason for leaving my review is their customer support team. I had a really frustrating issue where my product gallery was not showing on my page and it seemed like the Subscription Widget was the cause, but their team stood by me and helped figure out that my theme was injecting some weird code that affected my product gallery. I'm greatly appreciative to Max S. and the developers who helped to figure this out.
Thank you so much for your review and feedback! - Ty Bailey | VP of Services
Oct. 8, 2024
Tech support was very helpful!
Thank you for the review! - Ty Bailey | VP of Services
Oct. 8, 2024
Great app that meets our subscription needs. The support team have been very helpful when I have had questions or needed some help. As a small business owner who wears many hats, quick and concise support is very important! Thank you
We appreciate your review! - Ty Bailey | VP of Services
Oct. 7, 2024
Great customer service, Matt was very helpful!
Thank you for your review and shout out to Matt! - Ty Bailey | VP of Services
Oct. 7, 2024
Vinse has been super helpful with onbaording us onto retain with recharge - cydney and Tatiana have also been syper helpful friendly and helped us optimise - the support has been excellent
Thank you so much for your review! - Ty Bailey | VP of Services
July 2, 2025
Very capable for large subscription stores.
Thank you for your review! - Ty Bailey | VP of Services
Oct. 3, 2024
Pierre was very helpful in assisting us with our customer's concerns. He even sent a follow-up email confirming if the issue was resolved. Thank you, Pierre! I appreciate your fast and kind assistance.
We appreciate your review! - Ty Bailey | VP of Services
Oct. 2, 2024
I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!
Thank you so much for your review and feedback. - Ty Bailey | VP of Services
Oct. 2, 2024
I had trouble recently with getting the right reports and changing user access rights. Yajaira was super helpful in resolving these issues and also this was done very quickly. It is comforting to know that the support team are able to help when needed with minimum of fuss.
Thank you for the five star review! - Ty Bailey | VP of Services
Sept. 27, 2024
max did a great job helping me out! answered my question perfect with screen shots, exactly what I needed!!!
Thank you for the five star review and the shout out to Max! - Ty Bailey | VP of Services
Aug. 22, 2025
The support was perfect and reply very quickly !
We appreciate your review! - Ty Bailey | VP of Services
March 21, 2025
Got on a live chat with Jaden Walker and was able to resolve my issue quickly and smoothly. Very knowledgeable and nice.
Thank you for your review and shout out to Jaden! - Ty Bailey | VP of Services
Sept. 26, 2024
Great app that’s easy to set up and manage. Any issues you come across they have a great support team to get it sorted for you quickly.
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Sept. 26, 2024
Jaden Walker - Support was spot on and perfect. Knew their stuff and very well trained!
We appreciate your review and shout out to Jaden! - Ty Bailey | VP of Services