Recharge Subscriptions App

Super helpful and quick response!

The most poor customer service ever, never helpful. They have never been able to help on that chat

Great support!

Great customer service! Renata did amazing! She was patient and answer my questions thoroughly. Very efficient but friendly!

I have benefited greatly from using this app for my business. Recently I had a small fix that was handled by Nick. It was dealt with at lightening speed. Thank you.

Very fast response and resolution!

Nick with customer support did a great job!

We migrated from Bold Subscriptions (v1), because we needed to migrate anyway, and we used this as an opportunity to see how the other big subscription players worked. Recharge has some very nice features for both gifting as well as managing the subscriptions. The UI is intuitive and thoughtful. Hoa - our implementation engineer - was super organized and thorough to get our data migrated into their app, and get us through our first subscription renewal cycle.

Very helpful in resolving my issue.

Support has been horrible, it has been over a week and nothing has been done to fix my issue. For a company that makes millions you would think they would have better support

Was not using this app and had no idea it was charging me monthly for over a year.

Irving is such a great support! So thankful being supported by him! Helped me with my discount issue and guided me through properly. Thanks again Irving!

I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work. There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so. My customers were automatically enrolled even though they did not sign up for SMS, and then are bombarded with emails about not being able to receive texts creating a confusing user experience. And to top it all of the email branding doesn't work within Recharge SMS. Stay away from this until they get the app sorted out. They do not have a good process or flow and seem to be building the plane as they fly. Not worth the $500 a month at all.

Malik provided us with excellent customer service. He was professional. knowledgeable and friendly in his communications and followed up with us as he had promised.