Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,103
chart
#2,133
All reviews
Review RSS Feed
Sept. 5, 2024
Vinse was on hand the whole process to make sure the Recharge integration ran smoothly. Vinse was always ready to hop on call to assist with even the smallest of queries. Technical support is also quite quick at responding.
We appreciate you taking the time to leave your feedback and review! - Ty Bailey | VP of Services
Sept. 4, 2024
Great App and great support, amazing :)
Thank you for your review! - Ty Bailey | VP of Services
Sept. 4, 2024
I just want to say a BIG thank you to Matt A and Thomas J at the Recharge Technical Support Team. They helped solve our problems fast and with excellent outcomes.
Thank you for the shout out to Matt & Thomas - and the five star review! - Ty Bailey | VP of Services
Sept. 4, 2024
Much better on Shopify than it is on Bigcommerce. Jaden W was a big help.
We appreciate your review! - Ty Bailey | VP of Services
Sept. 4, 2024
Support is incredibly helpful when issues arise, which is rare and typically user error on our part! Subscriptions have helped us maintain our customer base a lot!
Thank you for taking the time to leave a review - and for the shout out to our support team! - Ty Bailey | VP of Services
Sept. 3, 2024
Recharge Support found the solution to our issue very quickly.
Thank you for the five star review! - Ty Bailey | VP of Services
Aug. 30, 2024
When looking to implement a new subscription service, Recharge stood out among the rest. From the start to implementation, it was 5 star service and help. Vinse was amazing at onboarding us and was there every step of the way. We're excited to continue to grow our subscriptions with Recharge.
We appreciate your feedback and the five star review! - Ty Bailey | VP of Services
Feb. 15, 2025
Prompt and efficient response
Thank you for your review! - Ty Bailey | VP of Services
Aug. 29, 2024
Since 2018, we’ve relied on Recharge, but the unexpected price increase and the lack of care and communication with our business have diminished its value. Like many others, I was not informed of the planned price hike, and the dismissive response I received when I inquired confirmed that it was time to move on. This rating reflects the poor service and communication. When we first started offering subscription services, there weren’t many great options available. Fortunately, there are now more affordable and customer-oriented alternatives that allow us to move forward without Recharge.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Aug. 29, 2024
Amazing customer support if you need it and a very handy app. Highly recommend.
We appreciate your review and shout out to support! - Ty Bailey | VP of Services
Aug. 29, 2024
It comes with everything needed to have your customers subscribe to a product/service and has a customizable email-communication. I recoomend!
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Aug. 28, 2024
Great app and great support!
Thank you so much for the review! - Ty Bailey | VP of Services
Aug. 28, 2024
Quick and helpful support, thank you!
We appreciate your five star review! - Ty Bailey | VP of Services
Aug. 26, 2024
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Aug. 23, 2024
We've had a great experience w/Bold and is helping us build our growing subscription business
We appreciate your review! - Ty Bailey | VP of Services
Aug. 21, 2024
I would recommend!
Thank you for your review! - Ty Bailey | VP of Services
Aug. 19, 2024
Always quick respond and help, highly appreciated!
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
Aug. 16, 2024
Whenever I am stuck on Recharge and can't find something the helpdesk is always super helpful and gets me the information I need :)
We appreciate your review! - Ty Bailey | VP of Services
Aug. 27, 2024
Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.
Thanks for taking the time to share this feedback. We are sorry that our trial period did not match your desire for a full money-back guarantee. We understand this price increase can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything else we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Aug. 15, 2024
ReCharge continues to be an excellent product for us! We have been using the ReCharge App for nearly a decade and have been extremely happy. Customer support and communication has always been excellent! Highly recommended.
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services