All reviews

Rating Breakdown

  • 5
    85% (1,566 ratings)
  • 4
    6% (112 ratings)
  • 3
    1% (19 ratings)
  • 2
    1% (21 ratings)
  • 1
    6% (108 ratings)
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5 / 5 Share

May 24, 2022

We have been using Recharge for our subscription products since 2018. It has been a great addition to our offering. Simple to use for both us and our customers as well as flexible and adaptable to different requirements. The technical support offered is second to none. Fast and efficient. Really impressive.

Using app

Over 5 years

Total reviews

6

Average rating

5.0

5 / 5 Share

May 24, 2022

I haven't used the app enough to know but the support we have received so far has been very good. Thanks Miley!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 23, 2022

Really helpful customer service. We used Nick Seth from eshopgenius and he solved our little niggles. Highly recommend

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2022

great customer service / troubleshooting when needed. very easy, quick, and thorough and helped to prevent the issue in the future

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2022

Vuk was a great help on the chat feature! Very helpful in helping us send our customers links so they can personally manage their subscriptions.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2022

We have been using ReCharge for a few months now, switching from another subscription app. The main difference with ReCharge has been customer service, they reply to your queries fast and help in every way possible. Eventhough is not the perfect solution it works really well.

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 20, 2022

I love the app, and the customer service is excellent. They respond quickly to requests for help and always solve our problems.

Store

TRIHARD

Using app

About 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

May 19, 2022

I contacted Recharge regarding an issue appearing on my website with the integration of the subscription app. Their customer service is amazing. They responded timely and fixed the issue.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2022

Support is wonderful, everyone I have spoken to in the years of using this app has been incredibly patient and helpful. Adam was recently amazing in helping to answer all of our questions for our shopify subscription upgrade, and helped us come up with a solution to our unique shipping problem. Thank you!

Using app

About 3 years

Total reviews

10

Average rating

4.9

5 / 5 Share

May 19, 2022

During the pandemic we wanted a quick and affordable solution to add a subscription service to our coffee website, we were recommended Recharge and have been delighted at how it's increased our direct to consumer business. On initial set up, we hadn't achieved full integration with our customers' regular accounts but the Recharge Support team were brilliantly responsive and helpful. I dealt with the same agent throughout and she went above and beyond to help us get the fix we needed and optimise the associated webpages and email notifications. An unexpectedly personal and great customer service experience.

Using app

About 1 year

Total reviews

4

Average rating

4.5

5 / 5 Share

May 18, 2022

Big thanks to Matt. Prompt response to my email and great options to help me with my customization request. This app works very well.

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 18, 2022

I worked with Nevena to update pricing on existing subscriptions. She completed the assignment much much faster than anticipated and was super helpful and thorough. Very happy with the service!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2022

This is a simple to use app with a stylish interface that makes it easy for my customers to manage their subscriptions. Some bugs came up during an upgrade that customer service was quick to fix. Thank you

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 17, 2022

I worked with the recharge team and some bulk upload and one-off use cases. Very positive experience with our support engineer Shayaan who was very responsive and helpful.

Store

Canopy

Using app

Over 1 year

Total reviews

8

Average rating

4.5

5 / 5 Share

May 16, 2022

Jaden from Support is the best! Took care of a tedious, time-consuming task for us in no time. Highly recommend!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2022

Tech support has always been on point. Not only are they knowledgeable and efficient with solutions, they are also friendly and a pleasure to work with; you don't need to be a techie to talk to their techies to achieve perfect results. Today I worked with a tech consultant named Maryam and she exemplified everything I described above.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 14, 2022

Amazing customer support. Easy integration. Can't speak more highly of Recharge compared to other competitors.

Store

Adegen

Using app

19 days

Total reviews

8

Average rating

5.0

5 / 5 Share

May 13, 2022

Bryan from support helped us really fast. He literally sent screenshots with a step by step of what we had to do to solve an issue for one of our customers. Recharge support overall is very good, every time we have an issue they respond pretty quickly and help us solve the problem.

Store

Cuela

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

The team at Recharge is super responsive and quick to address issues. They took feedback for future updates and let me know those features are already in the works! They fixed some glitches we were experiencing on the fly. The care is personalized and the software is extremely useful. The reps are kind. Definitely recommend.

Using app

Over 7 years

Total reviews

4

Average rating

4.5

5 / 5 Share

May 13, 2022

We are using ReCharge for two of our brands' website. Onboarding for the second website was smooth, Hazel P. is awesome and helped to solve ongoing problems. I recommend ReCharge for businesses who want to add subscription to their website.

Using app

About 2 months

Total reviews

1

Average rating

5.0