Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,046
chart
#2,047
All reviews
Review RSS Feed
May 14, 2024
Matt was very helpful
Thank you so much for the shout out to Matt! - Ty Bailey | VP of Services
May 11, 2024
Impossible to cancel, unauthorized charges reoccur every month, any attempt to sto failed, had to escalate with Shopify, hopefully that would work
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns. - Ty Bailey | VP of Services
May 11, 2024
We have recently transitioned to Recharge and everything has been going great thus far. Vinse helped guide us through the migration process very smoothly. Two thumbs up :)
Thank you for leaving a review of your experience! - Ty Bailey | VP of Services
May 10, 2024
MC was super helpful and ensured both we and the subscriber would be happy with the resolution
We appreciate the review -and the shout out to MC! - Ty Bailey | VP of Services
May 9, 2024
Working with Recharge has been great. Straightforward and easy to pick-up, everyone we have worked with has been extremely helpful in getting us on our feet and running.
Thank you for your five star review! - Ty Bailey | VP of Services
May 9, 2024
Excellent customer service - nice not to talk to a bot!
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
May 7, 2024
The communication and customer service experience were extremely disappointing. I received only one email notifying me of a steep price increase to $99 per month. When I contacted Customer Service about being overcharged, they showed little concern for my dissatisfaction, even though the initial notification email had ended up in my spam folder. It's surprising that Recharge wasn't more proactive in communicating such significant pricing changes. A banner pop-up or multiple communication channels would have been more effective in ensuring customers were aware of the new pricing. Overall, a disappointing experience.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
May 7, 2024
Recharge Support is very good!
We appreciate your review! - Ty Bailey | VP of Services
May 3, 2024
Convenient way to manage subscriptions for customers and increase business opportunities. Customer support has also been great so far!
We appreciate the review! - Ty Bailey | VP of Services
May 3, 2024
Great support team, the app is best in class for shopify and the account managers are really helpful with helping you configure, scale and optimise your subscription plans
Thank you for taking the time to leave a review! - Ty Bailey | VP of Services
April 22, 2025
Easy to use and integrate tool. While issues are rare, anytime we've had to reach out with a question the support team has been wonderful to work with (quick reply times, great resolutions, and thorough follow-up)!
We appreciate your review and the shout out to Vinse! - Ty Bailey | VP of Services
May 2, 2024
We appreciate the five star review! - Ty Bailey | VP of Services
May 1, 2024
We had a great experience with Jairus Streight, he was super supportive, and our onboarding process was smooth. I would highly recommend Jairus as your onboarding manager.
April 26, 2024
Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."
Using app
Almost 4 years
Total reviews
2
Average rating
5.0
We appreciate you taking the time to leave a review about your experience! - Ty Bailey | VP of Services
April 26, 2024
Massively increased their prices! I am only a small coffee roastery. Went from paying about $2 a month based on how much I was selling to over $100 per month! I was given some warning to be fair, but it takes a while to update your web site. Plenty of other subscription services that don't charge the little guys anywhere near this (most are free to a point), so will be switching over ASAP!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
April 23, 2024
We have been using Recharge since September 2022 and are quite happy with it. Starting subscription business has definately been a great addition to our business. The app is working well. Its my impression that Recharge works continuesly to develop new functionality and improve performance, which is also important for us. Customer services are always very helpful and usually fast to reply. Now with European opening hours its even better. Thanks Nena for your help today.
Thank you for the five star review and all of your feedback! - Ty Bailey | VP of Services
April 20, 2024
We are happy with the level of service provided by the Recharge team. Very kind and supportive staff.
Thank you for taking the time to leave a shout out for our team! - Ty Bailey | VP of Services