Recharge Subscriptions App

Great technical support, platform works great. The only bummer is that we were onboarded onto ReCharge Memberships rather than ReCharge subscriptions for our SaaS offering which seem to have not been the best fit. But overall a great platform if you're looking to provide subscription offerings.

Vuk was very helpful with making sure our shipping profiles were working correctly! Thanks Vuk

Soo helpful!! The support team's responses were super quick and helpful! They even provided a screen recording showing me the steps for completing a specific task.

Customer service is always very helpful and knowledgable, very quick to answer back in chats. Ola has helped me twice now and is fabulous.

Help is quick and effecient and the reps are very knowledgeable. Thank you, Wilson!

Vince helped and answered all my questions during my Recharge launch to my satisfaction!

Amazing!! Great Customer Support

5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders.

I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me $500 per month for a year for something that was never even implemented in our store. This is so unethical, I cannot believe they would enforce this when nothing was even setup and no costs were incurred on their end. I explained that the app's features won't allow it to work with our existing membership system and they have refused to let me out of the contract. It's not like I took a bunch of their engineering time and set up the whole system and changed my mind or jumped ship to another app. The app is literally not even installed in my store and was never setup to be operational to begin with. Be very careful signing contracts with unethical app developers. I got burned here and never imagined someone would treat me this way! There are many other subscription apps who told me they would never treat a customer this way given what happened here.

Recharge support was quick and helpful. They responded fast, understood the issue, and provided a clear solution. The whole process was smooth, and I appreciate their efficiency. Great support experience overall!

Great customer support, shout out to Juan!

Malik was very helpful getting me the answer i needed on recharge!

Zachary is a GEM! He was able to solve an issue for us in a short amount of time. Efficient!

Excellent!

Huge huge thank you to Zachary B for the quick and effective help- it makes working with Recharge a great experience!

Great customer support – they're very quick to respond.

The Analytics Have not been working since end of day Jan 25th(today is Jan 29th) , and not a single email from them explaining what's going on. Full 24 hours after they stopped working they uploaded a small banner on the analytics page saying they're working on fixing it. Didn't respond to any tickets. HORRIBLE at communicating issues. Also WTF? How can analytics be down for 3 full days? And 2 of them are work work days too. I have never seen a software fuck up this bad.

Always so helpful and quick to fix anything.