Recharge Subscriptions App

Oct. 24, 2023

Just migrated over from another platform and the team were terrific. Meredith made the process very clear and simple. Excited to make use of these new features now I'm live!

Oct. 23, 2023

Nick from e-shop genius was incredible in tweaking the subscription widget when we moved over to Recharge, really efficient and it looks 100x better.

Oct. 20, 2023

Super excited to be working with Recharge and have so many options and ease of access for both ourselves and customers with subscriptions! Our launch engineer-Jairus was extremely helpful and ensured we were well informed every step of the way and that we remained on our tight deadline! Thank you Jairus for all your help and support!

Oct. 18, 2023

Oct. 18, 2023

Nov. 12, 2025

Zachary B was very helpful and in short order identified where I needed to go to understand a shipping charge change on a subscription order.

Oct. 12, 2023

It is just so good to work with a company that will respond to your email enquiries in such a timely manner. What is even better they act on your enquiry and implement the change request within 24hours. We have only just started our partnership with Recharge and even at this early stage, we know this was the right decision for our company. Thank you Recharge Team, you are fabulous.

Oct. 12, 2023

Great support, all their contacts are helpful and efficient

Oct. 11, 2023

Very good customer service and documentation in general. I had a request to change store owner and it was handled quickly.

Oct. 11, 2023

Service was great, very fast and provided exactly the information I needed

Feb. 12, 2025

Agent was able to assist me authenticating our domain for email notifications.

Oct. 10, 2023

We migrated from a different subscription platform, and the Recharge team made things so easy for us! Their service and support are terrific, and the app itself is very user friendly.

Oct. 5, 2023

Extremely helpful support from Adam and team as we worked through a subscription migration.

Oct. 5, 2023

Oct. 4, 2023

Terrible customer service, terrible software. They do not provide you with a phone number, and you are at the mercy of their staff to reply. Which is, on average, 10-24 hours or more. I have been working with them for their Shopify cart conversion (that all Recharge customers are being forced into), and it has been an absolute nightmare. After finishing the conversion yesterday, now my website will not even add a subscription product to cart. I have been losing potential subscribers for nearly a month due to an error with their checkout that they *cannot identify*. It took long enough to get them to begin the cart conversion. Now that it is finished and it DOES NOT WORK, there is NO urgency on their behalf to help fix this. They typically reply with more questions, and ask you to confirm something multiple times before proceeding with a solution. I hardly ever write reviews, but am compelled to do so because I am shocked at how inefficient they are. For the record, this is the second time this year that I have had to correspond with them for assistance. Two separate issues, two awful experiences. Choose another recurring payment app.

Oct. 4, 2023

Been making a lot of big changes to our eCommerce efforts, naturally, some things fall apart. However, Renata was a huge help she was able to address my issue immediately. She was prompt with her responses and provided me with all the resources I needed to understand the processes that were helping. Thank you, again!

Oct. 4, 2023

Recharge has caused me some issues over the years, but their support team really kicks butt. They've gone above and beyond to help make sure my issues have been corrected. I've been using their system for 4ish years now and I highly recommend them

Oct. 4, 2023

July 16, 2024

There's absolutely no support. NOTHING! The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system. How does Shopify let them have apps? P.S On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app. Supper expensive with no support.

Oct. 3, 2023

I am write this 5 star review because of the exemplary service and support. The app itself is easy enough to use and is quite extensible. One of the most important things is when we had a problem (that we created) Recharge was there to pick up and fix all we needed. Great product great support