Recharge Subscriptions

Dec. 13, 2021

The customer support has been great, responsive and helpful. App does pretty much everything it claims to do.

Dec. 11, 2021

The people who help me out today fix the problem really fast I was really concerned about it because my whole business revolves around a subscription service that wasn’t working properly but they fixed it with an hours great job

Dec. 10, 2021

I was having troubles with the Recharge app, I am not a developer so I was not sure how to fix my problem. I reached out to the Recharge customer service, and I seriously had the BEST experience I've ever had with any customer service rep. Matt is amazing, he went above and beyond to answer all of my questions, and tried to help me as much as he possibly could. He always responded very timely and made sure I was well prepared to discuss what I needed to do with our developers in order to get what we need, since it was our website that needed adjusting, not the recharge app. Thank you Matt A for your amazing customer service!

Dec. 9, 2021

This review is for Meredith, as I really appreciated her going above and beyond and taking care of an issue I had with my product variants. She didn't just tell me where to go to fix something, she took the time to fix it for me, which was very helpful as we're going through a sale and are super busy at the moment. Thanks Meredith!

Dec. 8, 2021

Meredith was a huge help in resolving a Shopify/ReCharge disconnect in my store. She was fast and the solution was perfect, made my customer extra happy!

Dec. 8, 2021

Their customer support is very quick to reply and help with any issues. We have not had any problems using Recharge for our subscription products.

Dec. 7, 2021

ReCharge support has been very helpful in terms of resolving our issues. We switched. We had some difficulty with shipping rules initially but they helped resolve everything. The customer portal that the customer will see to manage their subscription is great looking.

Dec. 6, 2021

I've been a Recharge customer for over 2 years and always felt that their CS team is great. Fast response and whenever I have a request, they finish it less than 3days average. I am a happy customer indeed.

Dec. 6, 2021

Very simply, ReCharge just works. It's easy to configure and integrate, so it enables you to focus on running the subscription side of your business rather than programming a subscription solution.

Dec. 6, 2021

SPEEDY ASSISTANCE INTO RESOLVING AN ISSUE. I SHOULD HAVE CONTACTED THEM EARLIER, NOTHING BAD TO SAY. GREAT SERVICE

Dec. 6, 2021

Great App and customer service! Highly recommend. Customer service is always willing to help with every request we are having - more like an extended team of us! :)

Dec. 3, 2021

Had a great experience with Jenalyn -- Recharge support is top notch! Whenever I have an issue responses are prompt and helpful.

Dec. 3, 2021

We migrated from our legacy system to Shopify and integrated ReCharge to support our automatic reorder subscription customers. The Recharge onboarding team was wonderful and made the transition as turn key as we could expect. Andrew H. our launch engineering manager, helped us transfer/import all our customer information, which we certainly would not have been able to do smoothly without his help. Gordon C was our growth account manager for the first 60 days and helped answer all our questions, provided helpful articles to train us for our unique business needs, and set up zoom meetings to check in with us and provide real-time support. Highly recommend using Recharge! They have a wonderful on-boarding team.

Dec. 3, 2021

We migrated from our legacy system to Shopify and integrated ReCharge to support our automatic reorder subscription customers. The Recharge onboarding team was wonderful and made the transition as turn key as we could expect. Andrew H. our launch engineering manager, helped us transfer/import all our customer information, which we certainly would not have been able to do smoothly without his help. Gordon C was our growth account manager for the first 60 days and helped answer all our questions, provided helpful articles to train us for our unique business needs, and set up zoom meetings to check in with us and provide real-time support. Highly recommend using Recharge! They have a wonderful on-boarding team.

Dec. 3, 2021

We migrated from our legacy system to Shopify and integrated ReCharge to support our automatic reorder subscription customers. The Recharge onboarding team was wonderful and made the transition as turn key as we could expect. Andrew H. our launch engineering manager, helped us transfer/import all our customer information, which we certainly would not have been able to do smoothly without his help. Gordon C was our growth account manager for the first 60 days and helped answer all our questions, provided helpful articles to train us for our unique business needs, and set up zoom calls to check in with us and provide real-time support. Highly recommend using Recharge! They have a wonderful on-boarding team.

Dec. 2, 2021

It is user friendly and integrates seamlessly with Shopify. Great user interface. Customer support is top notch. You will get a response in less than 1/2 hour. Rachel was super helpful with my question on how to move out the capture date of a customer's monthly charge.

Aug. 22, 2022

There is a lot of room for improvement. It gets the job done but how much they charge in fees should be much better. Surprisingly this is the top app in this category. As they have grown over the years, their support has not kept up with quality. Lot of back and forth before the issue is looked at or taken seriously. More apps are being developed in this category and hopefully, a more competitive selection will be offered.

Dec. 1, 2021

Amazing service! It's a great app. I love their helpful guides and I'm sure I'll be using this app for years to come.

Dec. 1, 2021

Breanna W. and Nevana were very helpful when doing our bulk pricing update. It would be nice if this app had the capability to do an easy bulk update on pricing (as in a check mark for current subscribers and one for new subscribers) so when you adjust a price you have the option to change it for both new and current subscribers. However, the customer service we received from Breanna and Nevana was great. Thank you.

Nov. 30, 2021

Great service. The app is what it is - brilliant in many ways, clunky in others, but I love the constant work being put into improving it.