Recharge Subscriptions

Nov. 29, 2021

Recharge customer service has been consistently good! Only reason for 4 stars instead of 5 is that ReCharge doesn't have access to the Bulk Discount logic that we wrote as a Shopify Script. We setup a rule, "Buy 3 - 4 items, save 10%, buy 5+ items, save 15%." The initial order is priced correctly, but subsequent subscription orders do not have the bulk discount, so we have to manually correct these. It's a bit of a pain. I believe this is caused by a limitation imposed on ReCharge by Shopify not giving API access to Shopify Scripts. (?) ReCharge recommended that we use their new Checkout / Cart, but that currently only supports Shopify Payments, and we're on Braintree. So we're basically at a Catch-22. But in general, ReCharge does an excellent job for us and our customers.

Nov. 29, 2021

We love Recharge for running our bakery subscription platform. We've reached out to the support team a number of times and have always received timely, helpful, and courteous replies.

Nov. 29, 2021

Despite the app not being a perfect fit for our flows (it doesn't play nicely with all ERPs), Bryan took the time to walk me through some scenarios and provided me with the in-depth technical information needed for us to make our next steps. Really excellent support!

Nov. 27, 2021

The support I received from Joey when I was having access problems was fantastic. He was so prompt and offered a number of helpful solutions to get me quickly back up and running (and on a holiday on top of it!) Big thanks to Joey and the entire support team!

Nov. 25, 2021

The app is good, however the support service team have been fantastic. I'll always try and set up or fix things first, but I must admit there are just somethings I need to get the techs to fix. Thanks

Nov. 24, 2021

Excellent customer service from the support team, particularly Mars who dealt with an issue I had yesterday

Nov. 23, 2021

Swift and attentive support from the backend team whenever we have questions and run into troubleshooting.

Nov. 23, 2021

I had an issue with processing a refund for a customer, Joey from ReCharge Support provided a quick response, with multiple ways to fix my issue. He was able to help fix my issue within minutes. Thank you for your help!

Nov. 23, 2021

I wanted to reinstate a customer subscription that had expired (they signed up for a special offer discount on an 8 cycle promotional subscription). Only challenge was that they asked to do this once the subscription was over and I couldn't find a way of bringing this back. Contacted support and raised a ticket, Tigist straight on the case and fixed it rapidly, she is a hero. Perhaps a way of simply and easily bringing back subscriptions that have lapsed could be developed as an option?

Nov. 23, 2021

Great app and especially great onboarding support by Milena. Recharge is a highly flexible subscription app

Nov. 22, 2021

I just started to use this App and had some issues with integration, their support team was great, very quick, and helpful. They identified the problem and I was able to solve it very quickly and easily. Special thanks to Eduardo Mallmann who helped me with my issue :)

Nov. 22, 2021

I am still trying to understand this app. But the customer service is very good. We use it for combining discounts and subscriptions

Nov. 22, 2021

I had a couple of glitches today but Adam B. in the support team was super fast in replying and very helpful. I'm up and running again.

Nov. 22, 2021

Tigist was a major help. We resolved an issue with our client portal that we had been grinding on for months. She resolved this within a few hours and it was an awesome experience to work with her. Extremely professional and efficient experience.

Nov. 22, 2021

I use this app for subscription services. Although I find it hard to navigate sometimes, the support I received from their team always made me feel like if I got lost or messed something us, they would be right there to help me set it right! I am so very grateful for Alex G from the support team for giving me the help and instruction to make me feel confident navigating the app on my own. She has made me feel like I am capable of navigating this aspect of our business and for that I am beyond happy with their support services.

Nov. 19, 2021

Good customer service,The support helped me to fix the problem just in a few hours. Generally happy with the app

Nov. 19, 2021

Breanna W. Recharge Support Engineer - SUPER HELPFUL GAL! She have me the best online help I have ever received.

Feb. 3, 2022

Found out that Recharge has SMS integration to them. So I tried and it's working pretty well despite the minor hitch on setting up, which Jovanah, their customer service representative, helped me with, and in no time I was able to get things going! Great service! Kudos!

Nov. 18, 2021

While trying to setup bulk changes I talked to Kevin G. He was extremely responsive and proactive. When I was confused he responded with very helpful information that actually helped. It was one of the best customer support experiences I've ever had. Thanks Kevin G!

Feb. 4, 2022

This app is continuously making improvements with the platform and as such the tech support team is able and eager to help. UPDATE: We greatly appreciate the help from Vinse across multiple brands which we have. Without him we would still be spinning our wheels!