Recharge Subscriptions App

No way to get rid of this useless app and they have been charging me on the sly a $99 fee for months on end when I’ve removed all my products from their site months ago!

They certainly increase the prices of the app without any warning at all and now since our subscribers are still in this we cannot close and canceled app. WARNING do not ever use this app they are stealing money

The customer service team is very helpful!

Had an issue with css on customization and my Rep Irving O. came through for us and helped us make the changes we needed to.

Great support team! Highly responsive and shows great follow-through with any issues.

All apps have problems but the best thing about this one is that you can connect with Jaden W and get help and the answers you need very quickly compared to other apps. We spent weeks trying to figure out why our new website had a certain "bug". Jaden W was able to fix it in just a few emails in a couple of hours!

This app has been flagged for fraud. I wish I would have researched more. I installed this app that specified monthly payment would only commence after reaching 50 subscription customers. However, despite having only 9 subscribers to date, my card was unexpectedly charged $200. Upon contacting them (Recharge app), they informed me of a sudden policy change where all customers would be charged, despite my lack of consent or awareness of this alteration. I perceive this as fraudulent behavior. I did not consent to any new terms. I contacted a lawyer who took a look at the app, agreement and email exchange and said "Charging a customer without their explicit consent is not only unethical but also illegal. According to consumer protection laws such as the Electronic Fund Transfer Act (EFTA) and the Fair Credit Billing Act (FCBA), businesses are required to obtain consent before initiating charges to a customer's account.Despite any claims of notifying customers via email of a "new policy of charges," such notifications do not constitute valid consent, particularly if explicit agreement was not obtained from each affected customer." In this case, the terms explicitly outlined a payment structure of 1% + 10¢ per transaction to Recharge. Any deviation from these agreed-upon terms without the customer's explicit consent may constitute a breach of contract and potentially fraudulent behavior. UPDATE: They refunded us and wrote a message below pretending they accidentally charged us. Weeks later they CHARGED US AGAIN $312 when they thought we weren't looking. BE WARE.

Big slog to suddenly charge customers $100 a month. Nor recommended

We migrated back to ReCharge after a poor experience with one of the new subscription apps. Our Implementation Engineer, John, was phenomenal in getting us set up. The process entire migration process was thorough and transparent.

We just recharge to handle our entire business. They are constantly looking for ways to improve and have been very responsive to our needs.

So happy swapping over to Recharge, right from the start the team has been helpful and our Implimentation manager Jairus was helpful from onboarding to going live. Knowing I can reach out 24 hours a day to the team if I have an issue is one of the biggest bonuses.

Excellent onboarding process and customer service. We had incredible help with getting set up, thank you Vinse! The whole team has been very helpful and attentive.

recharge support was very helpful and response. i do think this program will be more helpful to our customers than the previous. Only omitting one star because migration is far more complex with recharge rewards than any other migration we've done before.

Our Shopify store have been using Recharge for a long time now, even before I took over as the team's e-coms guy. I've just gotten the Recharge team to switch us to the new checkout system and it's been great, so it's the right time for me to drop a review! It's easier for me to control, and it's a new clean look on our order confirmation pages. Customer service was amazing, thanks to Mariah and team!

I just love love love this APP! I installed this when I opened my store and it has been nearly seamless. If I can a question of concern, Customer service is very quick and thorough to resolve my issue. I will continue with Recharge as long as they suit my needs! Thanks so much!!!

Nena was very helpful in resolving my issue and answering my questions.

L'application est passée à 100€ par mois, du jour au lendemain, sans informer qui que ce soit. C'est une facturation abusive, tout simplement. L'application est très chère et son tarif n'est pas fait pour les petites entreprises.

Recharge has been a really effective service to use for selling subscriptions. Their support team is very responsive and helpful with our questions. There are some limitations with the service, but overall we've enjoyed using Recharge for over 5+ years!

Recharge has been wonderful to work with. They are always providing great technical support and service and are always releasing new features. I really like working with them.

Ótimo atendimento