Recharge Subscriptions App

Oct. 10, 2023

We migrated from a different subscription platform, and the Recharge team made things so easy for us! Their service and support are terrific, and the app itself is very user friendly.

Oct. 5, 2023

Extremely helpful support from Adam and team as we worked through a subscription migration.

Oct. 4, 2023

Terrible customer service, terrible software. They do not provide you with a phone number, and you are at the mercy of their staff to reply. Which is, on average, 10-24 hours or more. I have been working with them for their Shopify cart conversion (that all Recharge customers are being forced into), and it has been an absolute nightmare. After finishing the conversion yesterday, now my website will not even add a subscription product to cart. I have been losing potential subscribers for nearly a month due to an error with their checkout that they *cannot identify*. It took long enough to get them to begin the cart conversion. Now that it is finished and it DOES NOT WORK, there is NO urgency on their behalf to help fix this. They typically reply with more questions, and ask you to confirm something multiple times before proceeding with a solution. I hardly ever write reviews, but am compelled to do so because I am shocked at how inefficient they are. For the record, this is the second time this year that I have had to correspond with them for assistance. Two separate issues, two awful experiences. Choose another recurring payment app.

Oct. 4, 2023

Been making a lot of big changes to our eCommerce efforts, naturally, some things fall apart. However, Renata was a huge help she was able to address my issue immediately. She was prompt with her responses and provided me with all the resources I needed to understand the processes that were helping. Thank you, again!

Oct. 4, 2023

Recharge has caused me some issues over the years, but their support team really kicks butt. They've gone above and beyond to help make sure my issues have been corrected. I've been using their system for 4ish years now and I highly recommend them

Oct. 4, 2023

July 16, 2024

There's absolutely no support. NOTHING! The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system. How does Shopify let them have apps? P.S On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app. Supper expensive with no support.

Feb. 23, 2026

I appreciate the quick response & resolution to this issue.

Oct. 3, 2023

Renata V was so quick and efficient when helping my solve a major glitch on our product pages.

Feb. 6, 2024

Quick responses

Sept. 30, 2023

Fantastic app. Very easy to use. Amazing support - fast to respond and always very helpful. I highly reconnend this app.

Sept. 29, 2023

So far it does what I need it to do for a great price. Customer service when I was having a technical error was quick, friendly and solved the issue.

Sept. 29, 2023

Dec. 31, 2025

Absolutely horrible customer support - it's impossible to find, they just want you to talk to their bot

Sept. 28, 2023

Very nice subscription platform with great support!

Sept. 27, 2023

Excellent development work from Nick and the team at E-shop Genious. REally good communication, responsiveness and problem solving skills - they achieved what other developers said was not possible. I highly recommend Nick and the team!

Sept. 27, 2023

We're beyond thrilled with all the support we've received from Recharge. Our move was a complicated one, as we have a unique subscription model that we were hoping Recharge could help us uncomplicate. We've already seen an increase in conversion over our old website and couldn't have done it without the amazing team at Recharge. A big thank you to Vinse, who supported us every step of the way. He went above and beyond to answer all my questions, help me find solutions and more. He was an absolute gem. A big thank you to Nick and Mat as well, who played a big part in getting us moved over!

Sept. 26, 2023

We recently acquired a new line of business and needed to migrate their legacy subscriptions into our own Recharge account leveraging Shopify. Our implementation engineer, Vinse Ridenour, was absolutely tremendous. He was knowledgeable, detailed, professional, and always provided answers to all our questions. He proactively ensured our migration was a complete success. A shining example of the caliber of talent supporting the Recharge platform and their customer base.

Sept. 26, 2023

Jaden was super supportive and quickly helped me solve an issue that had been ongoing for a few months! I really appreciate the help and support I received!

Sept. 26, 2023

Ha sido un autentico palcer contactar con Eduardo Mallmann, me ayudó en todo momento, me xplicó claramente lo que tenía que hacer, siempre amable, eficaz y eficiente, le animo a segur así, da gusto al otro lado encotrarse con gente tan resolutiva con él, con sus prontas respuetas