Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,049
chart
#2,046
All reviews
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May 23, 2023
thank you for helping me figure things out. I asked how to get to discontinue a customer's subscription
I'm glad our team was able to assist you. Thank you for the positive review of our app! - Ty | VP of Services
May 23, 2023
Been with them for a few years now across a couple of brands and makes navigating the tricky Amazon platform much easier. 10 x better than uploading spreadsheets. Everything seamlessly integrates with Shopify so sales are all in the same place. Customer services are really on it too. Shout out to Vuk!
We are so glad you're enjoying your experience with Recharge. Thank you for taking the time to leave a review - and for the shout out to Vuk! - Ty | VP of Services
May 18, 2023
The recharge support team is great to work with and quick to respond. Not only do we love working with them, but our customers also love the ease of using their platform
Thank you for taking the time to leave us a review - and for the shout out to both our team and our product! We're glad your customers enjoy the ease of their subscription service. - Ty | VP of Services
May 12, 2023
Adam was super helpful and knowledgeable. We were able to fix the issue within just a few minutes. Thanks!
Thanks for taking the time to leave a review - and for the shout out to Adam! We're glad to hear that you've been enjoying your experience with Recharge. - Ty | VP of Services
May 11, 2023
(We were on this platform more than 2 years) Recharge is a nice platform with a potential. The problem is that this solution make a lot of mistakes in case of creating orders with correct information. Constantly swaping SKUs, porduct names. Customer Dashboard is really hard to setup and keep it in design you want. Also if you want any changes like product swap or price change. The only option is to change it in the customer export, send it to hem, wait 5 days and hope it is correctly made (which wasnt in most cases). If the cost would be 1/10, i would be okay with that, but not in this case.
Thank you for taking the time to provide us with your feedback on our product. Your insight has been passed along to the appropriate teams for future consideration in how we can continue to improve. - Ty | VP of Services
May 11, 2023
One of the best Apps for subscriptions with many more features like third-party app integration, flows, etc. The app support experience is also good.
We appreciate your shout out to the support team - and glad to hear that you're enjoying the array of features that we have to offer to keep our merchants successful! - Ty | VP of Services
May 9, 2023
The technical support team thoroughly gets in-depth in helping us resolve our Recharge concern. They provided us with a lot of files that are very helpful. Thank you so much for helping us out!
Thank you so much for the positive feedback and the shoutout to our support team. We are always striving for the highest level of support for our merchants. - Ty | VP of Services
May 6, 2023
5 stars for your powerful flows and automations, along with with the top-notch customer support for it. With your assistance, we've built and run two powerful flows: buy now pay later and a SKU swap automation. Both are a game-changer for businesses like ours that run fixed sequence commemorative coin subscription programs.
Thank you so much for the shoutout to our support team and the features that give our merchants the tools they need for success. - Ty | VP of Services
May 5, 2023
The customer service was quick to follow up and resolved the issue! The agent was able to communicate and resolve the issue.
Thank you for your shoutout to our support team - and specifically to Sydney, the support agent on your ticket. Our team works very hard to ensure our merchants feel supported and that their business is in good hands. - Ty | VP of Services
May 4, 2023
quick and friendly support on most recent issue. Got my question answered will little fuss. Thanks.
Thank you so much for the positive feedback. We are always striving to create a platform to help merchants maximize the value of their customers. - Ty | VP of Services
Oct. 4, 2024
My experience with Recharge has been amazing. Their support is super helpful and they go the extra mile to make sure I was satisfied. I would highly recommend this app.
Thank you so much for the positive feedback & for the shoutout to our support team. We're glad that you have enjoyed your experience with Recharge and all it has to offer. - Ty | VP of Services
April 27, 2023
Adam B was an amazing help. Knowledgable, fast, and explained in a way that was very easy to understand. Excellent communication!
We agree - Adam is amazing! Thanks for shouting him out! - Ty | VP of Services
April 27, 2023
Recharge support has been very helpful! They follow through with great communication on even the smallest issue. I am not tech savvy, but they have helped me with everything that has come up so far. I highly recommend this app in general - easy back end and front end. But they are the best support of all the apps I have on my shopify account.
Thank you for your kind words to our team. We always aspire to make our merchants feel supported & heard - no matter what their level of technical expertise. - Ty | VP of Services
April 27, 2023
Best subscription platform for e-commerce. The upgrade to Pro is worth the money for the chat support alone.
Thank you so much for the positive feedback! We're glad that you've had a positive experience with our chat support. - Ty | VP of Services
April 26, 2023
The recharge team was great in helping us set up the widget. There were a few additional requests I had to get the widgets to look the way we needed to on our site. Thanks for the help.
Appreciate the shout out to the Recharge team! We pride ourselves on the fluidity & functionality of our app that allows it to meet the needs of our merchants. - Ty | VP of Services
April 22, 2023
We use Shopify and Recharge for all of our sales transactions. We had some issues with Recharge when they were changing things around. I contacted the support team because some of the changes didn't work for us. The support team was FANTASTIC!! I worked a lot with Renata and she was so great at listening to our needs and making changes again that would work with our business and customers. Every time I have contacted them for any issue, they have been 1) HUMAN!!! 2) Great at listening and communicating and 3) Following up. THANK YOU, THANK YOU for such a great team that really CARES about their customers! It makes our jobs so much better and easier!!!
We agree - Renata is a rockstar! Wow - thank you so much for your kind words and the shout out to our hardworking support team. We strive to be there every step of the way for our merchants, no matter what changes may come along. - Ty | VP of Services
April 21, 2023
Customer support is excellent against a recent comparison versus Skio who just ghost you and were not at all helpful.
Thank you so much for the positive feedback. We're really glad to hear that you've been enjoying your experience with Recharge and our support team! - Ty | VP of Services
Oct. 7, 2025
Jake W at Recharge has been absolutely outstanding. He’s been consistently helpful, professional, and incredibly responsive with every issue we’ve encountered. No matter the complexity, Jake always takes the time to explain things clearly and ensure everything is fully resolved. It’s been a pleasure working with him – his support has genuinely made a difference to our experience. Highly recommend!
We appreciate the kudos - especially the shout-out to Sean G! Our support staff works hard to model our core value of empathy in all our merchant interactions. - Ty | VP of Services
April 18, 2023
It's done about half of what I expected it to. I switched to it from Bold Subscriptions V1 which was pretty awful. I was thinking that since ReCharge was the market leader, it would be better, but it's just given me different problems. Many of our subscribers didn't make it over, there's a lot of duplication of subscriptions on the ones that came over, and generally I still don't think the portal aspect is working. Also, despite being natively within the Shopify checkout now, it does not work with Local Pickup and Local Delivery functionality.
Thank you for your feedback. We aim to be the best platform to help merchants maximize the value of their customers, and feedback like yours ensures we are providing the best solutions on the market. We’re sorry to hear you had trouble with your migration & tool accessibility. We have brought this to the attention of our team and will investigate further. - Ty | VP of Services
April 18, 2023
allways good to work with recharge. great system and excellent customer service. highly reccomended!
We appreciate the positive feedback and the shout out to our support squad! Glad to hear that you're enjoying your experience with Recharge. - Ty | VP of Services