Recharge Subscriptions App

Sept. 25, 2023

Great customer service!

Feb. 15, 2024

Updated Review: Buyer beware!!! I was very happy with recharge until they significantly increased the monthly cost of the app without any notification whatsoever. We went from paying around $8/month to paying $118/month, and if I did not keep a close watch on the company's finances then this would have gone unnoticed, greatly affecting our bottom line. I understand that costs increase, but to not send out any sort of notification and to try to sneak it by is extremely upsetting. Do not download this app unless you are willing to risk a 100% cost increase without any notice. Old review: I love recharge! It works great with my store and the customer service is awesome. Definitely recommend to anyone considering!

Sept. 22, 2023

Great product and customer service! Kiki helped me out quickly.

July 24, 2024

Great subscription app !

Sept. 21, 2023

Renata V. was very helpful and efficient! Thank you!

Sept. 20, 2023

Top Notch migration. Vinse made the process straight forward and it went as smooth as we could ask for. highly recommend to fellow Ecom brand owners.

Sept. 19, 2023

Excellent onboarding service by Hoa. His knowledge of Recharge and what we needed helped to navigate us through setting up a new store in Shopify but also in bringing over legacy subscriptions from Woo. Thanks Hoa and the Recharge team for everything.

Sept. 18, 2023

Jaden was super helpful! Literally the best rep Recharge has.

Sept. 18, 2023

Very long term user here but opening up about the experience so you guys can see the glaring problems as business owners. When the app works, it’s not too shabby and allows customization of shipments(eg. 30 days, 60 days, 90 days etc) which helps a lot. However, the big elephant in the room is the poor software itself and this app is now very dated while the company has become very complacent about what they have to offer. Read below: The Recharge app is a hassle whenever you want to update your website. It breaks and suffers from compatibility issues. When we updated our website in 2021, the widget broke and since then we haven’t been able to have it integrated or work with our website. They also store all customer data on their side(which is why we were shy on pulling the plug on the app and had hoped that they would eventually have it working on our website) which means that you’re locked in with them unless you manually ask them for an export of the customers that are subscribed to your website through their widget. Additionally, the recharge app continues to charge your card even when the app is in a broken state which is what continued to happen during 2023 when they had to move to Shopify Checkout integration. Lastly, when it was brought up to their team that they were charging through this time and despite no services being rendered and failed integrations on out website, the team offered no refunds for this entire period of time. The contact from the company was more interested in nit picking what I had to say rather than trying to understand what I was saying, looking at the big picture, and helping constructively solve the problem. We are all in business and understand that customers shouldn’t be charged for something that is broken and not functional for the consumer or end user. There are much better apps with easier integration that I’d recommend. This one’s a convoluted mess and as business owners, we want to focus on sales and marketing rather than never-ending app integration issues. Suffice to say, at this point, Recharge isn’t a good app that we’d recommend to incorporate in your store.

Sept. 15, 2023

Customer service is always fast and responsive. Follow up to make sure issue has been resolved is also great.

Sept. 15, 2023

Recharge has been a great subscription platform for our company. There have been some hiccups and issues pop up but our velocity account manager Ben Grunert has been there every step of the way to help us solve problems and reach our goals. This review is really 5 starts for Ben because his efforts and level of service are what have made our experience with Recharge positive. He is quick to answer any questions we have and always working hard to find solutions fo us anytime we bring something up with him. The app itself is good and fairly easy to use but it's Ben's commitment to supporting our company that have made using recharge a 5 star experience.

Sept. 14, 2023

Sept. 13, 2023

There have been lots of subscription apps popping up lately and Recharge definitely is on the pricier side. However, it is by far the most robust/enterprise level products out there and there continue to be product improvements. Their customer support is always knowledgeable as well. If you're a business that wants to scale your subscription offering and will likely need a software that's flexible enough to be customized to your needs, then Recharge is your best bet.

Sept. 12, 2023

Very helpful customer service and great app.

Sept. 12, 2023

So far so good. Their support is always prompt and detailed. App works as intended!

Sept. 8, 2023

If I could give you all a zero I would. they are purposely screwing over small and medium business. I just had a meeting with them and they told me that they do not want to work with small businesses and they are doing that by charging prices for their membership that they know business owners can't afford. They told me that they would rather have our small business work with yotpo instead. What business in their right mind would purposely send customers to other businesses? They are shady and a greedy company. I do not see them being able to survive if they keep screwing over small business owners.

Sept. 7, 2023

Solid platform that's always coming out with new features, and good support. Adam B. knows his stuff. thanks guys!

Sept. 6, 2023

This app has a ton of functionality and their support is stellar. Strongly recommend.

Aug. 31, 2023

We made the switch to ReCharge a few years ago (away from Bold) and have been really happy. ReCharge is the obvious leader in subscription management on Shopify highlighted by the capabilities that are available to consumers and admins. The continued investment in feature development is what will keep us around until someone else in the space can prove that they've got a superior product. Only non-positive comment is that it's expensive. We believe that you get what you pay for, but we'll definitely give Shopify Subscriptions a hard look once they have a fully baked solution.

Aug. 30, 2023

This review is for the fantastic support experience we had with Juan C. We had an urgent payment issue that was complicated but Juan immediately got to the root of the issue. Not only was the issue identified but he went above and beyond to fully explain all of it to us, making sure we understood and patiently explaining further if we didn't. He was extremely knowledgeable and had impeccable communication that made the resolution of a headache into an efficient and smooth experience. Juan’s exceptional clarity in every step of the resolution process ensured that we were never left in the dark. His dedication to answer all our questions, and answer them in a timely manner was beyond impressive. He is a testament to the gold standard of recharge support. Highly recommended!