Recharge Subscriptions

Nov. 4, 2021

Bekah with customer support was great! They took the time to provide a clear response and they even went out of their way to make a nice little video to show me how to access our exports! 10/10 great job! Recharge is a great app!

Nov. 4, 2021

Migrating an existing subscription base is hard and things don't always go right. What I love about Recharge so far though is their brilliant customer services. They reply quickly and in detail to help you solve anything and I'm excited to keep going with them in future.

Nov. 4, 2021

It's also easy to use, with no over-set settings,Snežana A. helped me solve the problem quickly, thank you,

Nov. 2, 2021

Great customer service as always, including swift response from Alex to address a particular issue we were experiencing.

Nov. 1, 2021

Matt J was fantastic and super thorough. In the past I've received subpar support from ReCharge but Matt was great and super quick to respond.

Nov. 1, 2021

I had a great experience thanks to Dora who helped sort out an issue that occurred after the theme changed without warning

Oct. 29, 2021

We are in the process of implementing Recharge into our store and their support team has been an absolute delight to work with!

Oct. 28, 2021

The support was very helpful. The support team's response quickly provided responses and solutions to my question.

Oct. 28, 2021

The customer service team is amazing. Matt, specifically, gave me over-the-top great service until I fully understood the issue my customers were experiencing. The app is great. 4 stars only because access to the subscription portal for customers can be wonky if the proper settings aren't enabled from the get-go. Talk to a customer service person first : )

Oct. 27, 2021

Would not recommend 1/5 I decided on Recharge based on good reviews, UI and their other reputable clients. However, after using this app for about 3 months to manage my monthly candle subscriptions, a number of my customer subscriptions received charge errors and I was not notified about the errors and neither were my customers. After a month it was brought to my attention that my customers had not received their orders and had not been charged for the previous month. I contacted the app to help me troubleshoot this issue, in which I was told the error was unknown and I would have to manually charge the orders, which I did and the previous month's orders went through. However, the app wasn't able to provide a solution for the current month's charges and informed me that my customers would skip the current month's subscription. On top of that, the following month the same errors occurred again. I can't put my business' reputation on the line for this app's poor development and functions. I would not recommend.

Oct. 27, 2021

Quite intuitive, very useful. It usually works great - we just experienced a couple of minor issues with out "go to checkout" button, but overall very good experience. CS team is always happy to help.

Oct. 26, 2021

This app is excellent for subscriptions, enough flexibility to accommodate all our customers' demands

Oct. 25, 2021

What would we do without Recharge? The only thing I would say is that it should allow a simpler cusomisation of notifications to make the experience on brand,

Oct. 25, 2021

This app is a key part of our business. The support team is always there to help us through any issues. We appreciate the quick service. 5 stars!

Oct. 23, 2021

Thanks to Alex G for her developer assistance in integration between Recharge and our Shopify store.

Oct. 22, 2021

Tigist was amazing! I've been a customer for over 5 years and the service is consistent and amazing.

Oct. 22, 2021

Some of the history information is misleading for agents to follow. One of our agents is unable to retry charges or refund customers and an investigation is ongoing with developers

Oct. 21, 2021

I needed help doing a bulk update on our pricing and Tigist helped me right away. I really appreciate the great service. Thank you!

Oct. 20, 2021

Milica was incredibly helpful in solving a customer issue. The app itself has been great, but the customer service was even better! Thanks so much, Milica, your help was greatly appreciated :)

Oct. 20, 2021

Wonderful customer service! Not only was my issue resolved, but it was done so in a very expedient manner. Thank you for the excellence!