Recharge Subscriptions App

Quick customer support, robust app. Recommended!

Nice App

Recharge is the only app I've given a 1 star review. For starters, when an update to our theme was made, Recharge simply stopped taking in any new customers. We were fooled because older subscriptions were coming in daily. We found out a couple months later, shame on us. We most likely lost 100 subscribers valued at $80/mo. To get Recharge to work again, they asked us to hire people who can write code to fix the bugs. No Thanks. We simply had Seal Subscriptions up in ten minutes, and now the issue is Recharge's customer service is so incredibly slow, we are unable to transfer the current subscriptions. Another "tack on the wall" was a year into our subscription, they wanted to double their customer's rate. If Recharge takes care of this ASAP, I'll update this review. Until then, I heavily regret using them. 11/14/23 Update - Recharge is nowhere to be found. We've been actively trying to move our subscriptions to Seal, but Recharge will not respond and won't give access to the correct CSV or API keys needed. 11/16/21 Update - Recharge responded, but gave me the same instructions found online which don't work. We don't have access to pull the correctly formatted CSV nor have the API keys. Still 1 star service. I'm guessing we'll play "email tag". At this point, we're worried we'll just lose the current subscribers. 11/27/23 Update... Still no luck. Tech support has not been helpful at all and so far, our only chance to get everyone off recharge is bribing my customers with a $5 OFF coupon to manually go in and re subscribe to a product. Even then, we'll likely lose at least half of the subscribers. Our Seal Subscriptions have a higher conversion rate and is a tad more visually appealing. The pricing is much more fair as well. Run from Recharge...

quick service when i faced a problem outside of my technical abilities

Vinse Ridenour was very helpful getting us up and running, excellent customer service and very knowledgeable. Recharge has great functionality and is well integrated with Shopify.

I have been a customer of Recharge since 2018 and since the recent changes we have lost over 30 subscription members and no new memberships can be created due to an issue with the new updates they recently did. they advised me to change my theme which i did and still nothing. this has been such a headache and waiting days for someone to respond. customer service is 0.

I've been using Recharge Subscriptions for over a year now, and I've been very happy with the service. It's easy to use, and it's helped me to increase my recurring revenue. I would definitely recommend it to other businesses.

Nena provided me with timely and efficient support and was very friendly and polite :-)

I can not say enough positive things about the migration experience from Woo Commerce to Recharge. Recharge's team (specifically Iopa) was knowledgable, communicative, and went the extra mile around every corner. They were prompt with their response times and always address issues immediately. We can not thank them enough!

great customer service! highly recommended

Great!

It was great!

GREAT migration process - this was something we were really hesitant about but it was very easy and any little bug (which we only had two small issues) were fixed almost immediately and our customers had no interrupted service.

Their customer service was super quick to reply and so helpful. They even helped me implement code.

Love Recharge. I migrated from a different subscription tool, and Recharge is significantly better. On top of that, their team is constantly working on new innovation and features to help you better retain your customers and reduce churn with a couple clicks of the button. Shout out to Gordon Chandler, our main Recharge contact, as well as Dennis Newel on Recharge engineering who've helped our business really turn the tide and have a prospering and growing subscription business. Highly recommend!

Recharge works like a charm and we've had our fair share of difficult requests and the support is always on point! Thanks Juan C. keep up the great work!!

We love recharge for our subscription program. All the features work well and support is great.

Awesome app and great customer service. Flexible subscription options with a lot of customizable options. Highly recommended.

We have just joined Recharge and its exactly what is needed for our customers. The connecting was easy and their support team are there when needed.