Recharge Subscriptions App
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Recharge is an amazing add on to your store & their customer service is exceptional when any issue pops up... Jaden W, extremely helpful guy.
Thanks for the five stars! - Ty Bailey | VP of Services
Roberto was a great help and resolved my issues quickly!
Thank you for taking the time to leave a review and a shout out to Roberto! - Ty Bailey | VP of Services
We appreciate the five star review!
No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced. - Ty Bailey | VP of Services
Jaden was a HUGE help. I appreciate Jaden taking the time to help me and providing me with additional information. 5/5 customer service representative.
Thank you for the five star review - and the shout out to Jaden! - Ty Bailey | VP of Services
Vinse from the implementation team is the man! Vinse really worked hard and helped with integration from our old provider. Really happy with the switch.
Thank you for the shout out to Vinse and the five star review! - Ty Bailey | VP of Services
Pros: Setup is straightforward, seamless integration with Shopify, support team is helpful and responsive! Cons: Reporting and some customization is limited or not that intuitive. It's also a bit expensive
We appreciate your feedback and the review! - Ty Bailey | VP of Services
Their support team is great to deal with. Very straightforward and cool.
We appreciate the five star review! - Ty Bailey | VP of Services
Great help today from Thomas. He was speedy and efficient and was able to help me out straight away.
We appreciate you taking the time to leave your feedback! - Ty Bailey | VP of Services
Increased price with no warning! £79.60 a month. Absolute con! I think they are hoping most businesses won't notice or bother chasing refund.can only close account by requesting them to do it! Stay away!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services
Thank you for the five star review! - Ty Bailey | VP of Services
My issue was resolved quickly and efficiently!
We are very grateful for your five star review! - Ty Bailey | VP of Services
Miley W | Recharge Technical Support was incredible to work with. She was patient and solved my problem on her end which was a big lift off of my shoulders.
Thank you so much for the review and the shout out to Miley! - Ty Bailey | VP of Services
Gave quick and timely answer to edge case behavior inquiry
Thank you for the five-star review and the shout-out to our hardworking team! - Ty Bailey | VP of Services
Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new
Charged me $99 without approval. No warning, no updates stating it was switching to paid subscription. ...Update.. they refunded the money the was charged in error.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new
Jairus did a fantastic job of onboarding and migrating. Thanks for the assistance.
We appreciate you taking the time to leave a review and a shout out for Jairus! - Ty Bailey | VP of Services
Without a doubt the best subscription app on Shopify. Still has space for improvement, specially in regards to the Bundles feature. However Recharge has improved a lot in terms of adding new features the last year.
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
Thank you for the review! - Ty Bailey | VP of Services
We have used a few different subscription apps and got a recommended recharge form a marketing agency when our current vendor failed to deliver. At the start, we were looking at 10k of dollars in implementing recharge but thanks to the support of John M from the Customer Service team, we successfully implemented the app by ourselves self saving loads of money! They went the extra mile to help us with customizations on our theme to make recharge even more efficient. - These guys don't mess around with top-notch US-based support, that's a rarity these days.
Thank you so much for leaving a five star review! - Ty Bailey | VP of Services
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