Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,101
chart
#2,174
All reviews
Review RSS Feed
Aug. 28, 2023
Love the customer service at recharge! They are always super helpful and make things easy. I would recommend this app to anyone.
Thank you so much for the shout-out to our support team! We're glad they could be there to answer your inquiries. - Ty Bailey | VP of Services
Aug. 28, 2023
The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again for your diligence and attention to our issue. While I give the app 4 stars, I give Taylor P 5 stars!
We're glad to hear that Taylor was able to keep you up to date with regard to getting your concerns resolved. Thank you for taking the time to leave us a review and your feedback. - Ty Bailey | VP of Services
Aug. 21, 2023
Great and fast customer service and helpdesk. Nikola helped us to resolve issues with our checkout quickly.
Using app
About 3 years
Total reviews
1
Average rating
5.0
Thank you so much for the shout-out to Nikola. We're glad he was able to assist you in getting everything up and running. - Ty Bailey | VP of Services
Aug. 17, 2023
Had an odd issue on my site that was blocking customers from being able to subscribe. Taylor (chat host) went above and beyond to help trouble shoot the issue. He was able to get it fixed! So happy with this app and their customer service!
We are glad to hear that Taylor was able to assist with your inquiries. Thank you for taking the time out of your day to leave us a review. - Ty Bailey | VP of Services
Aug. 12, 2023
Great app and easy to use .... customer service is hands down the best customer service we have experienced in a long time from any company
Thank you for taking the time to share a bit of your experience with Recharge - and for the shout out to our support squad! - Ty Bailey | VP of Services
Aug. 10, 2023
Malik's exceptional assistance made resolving my issue incredibly easy and seamless. His prompt and efficient support truly exceeded my expectations. I am highly impressed with the level of service I received. Thank you, Malik!
We appreciate you taking the time to leave us a five star review - and for the shout out to Malik! We're glad to hear that you've had a positive experience with Recharge. - Ty Bailey | VP of Services
Aug. 9, 2023
Our launch engineer at Recharge, Jairus Streight, has been nothing short of fantastic. We've rolled out 6 region stores swiftly, thanks to his exceptional support. He's always ready to jump on a call and ensure each launch and migration goes smoothly. With no hiccups, and even an increase in conversion rate and revenue, we're thrilled with the service. Thinking of upgrading your subscriptions or future-proofing your store's growth? Go for Recharge's implementation team, and if you can, ask for Jairus!
Thank you for taking the time to leave a shout-out for Jairus and all of his hardwork getting you launched! We're glad to hear about your positive experience. - Ty Bailey | VP of Services
July 15, 2024
Nikola from their support team has done an amazing job helping out with all questions, and the broader support team has been great as well. Recharge works seamlessly as a product and has every integration needed.
Glad to hear you have had a five star experience with both our app and support team! - Ty Bailey | VP of Services
July 31, 2023
5/5 would recommend recharge! Their support team is A+! Miley W. Helped me today and was awesome! Quick, and efficient! Love working with recharge!
Thank you so much for leaving a five star review - and for your shout out to Miley! We're glad that Recharge has improved your subscription service offerings. - Ty Bailey | VP of Services
July 31, 2023
Great app, has done wonders for our store to build up our recurring revenue, and is helping us generate tons of sales effortlessly. Great support, very well thought out app.
We appreciate you taking the time to leave a five star review! We're happy to hear about your positive experience with both our app and support team. - Ty Bailey | VP of Services
July 31, 2023
Great App for all your subscription needs. Fantastic service from Gordon and the team. Thank you Recharge
We really appreciate you taking the time to leave us a positive review. Extra thanks for the shout out to Gordon! We are glad to hear you've had a good experience with Recharge. - Ty Bailey | VP of Services
May 13, 2025
Recharge has been amazing for us. Easy to integrate and use, love the continuous innovation and improvement on the platform. Support team is quick to answer my questions and are really knowledgeable.
Thank you so much for the five star review - and for the shout out to Ben! We're glad to hear you've had a positive experience partnering with Recharge. - Ty Bailey | VP of Services
Sept. 18, 2024
Vuk thank you for your attention to my immediate assistance today.
Thank you so much for taking the time to leave a review! We're glad to hear you've had a positive experience. - Ty Bailey | VP of Services
Nov. 21, 2024
Recharge has been big for us - subscriptions are 90% or more of our revenue - and the customer service is always great, I highly recommend
Thank you so much for taking the time to leave us a five star review! We appreciate the shout out to our hardworking Support team. - Ty | VP of Services
July 26, 2023
None of the functions in this app work. When you try and cancel a subscription it never works and that is a great way piss a customer off when they see their $300+ subscription has been renewed and they don't want it. I have tired to delete the app and the instructions they give you don't even work. This app sucks so bad.
Thank you for your feedback. We are sorry to hear you had a less-than-stellar experience with us. We have taken this review to our team and will be reaching out to you for more detail so we can resolve this issue. - Ty Bailey | VP of Services
July 25, 2023
Recharge has great chat support! Malcolm was very fast at responding & helped me every step of the way. I do wish Recharge offered demos or videos for help since that is always easier to follow along. Pretty easy app to work once you get the hang of it.
Thank you so much for the positive review and for the shout-out to Malcolm! We'll take your feedback into consideration for future support and documentation. - Ty | VP of Services
July 25, 2023
Recharge has been really solid for us. It is easy to integrate, offers unique customizations, and has comprehensive technology. Their support is all remote and typically is sufficient, but sometimes it can take longer than ideal to get issues resolved. Unfortunately, more custom support is only available on the highest tier plan (we are on the pro plan). I think ReCharge would benefit greatly from options for phone support. I also think that for some of the more complex functionalities, more could be done to make it easier to do on your own.
Thank you so much for your review and for taking the time to leave us with your feedback! We will take this into consideration as we continue to evolve our support offerings. - Ty | VP of Services
July 21, 2023
Recharge makes it easy to manage our subscription services! It's been an integral part of our business in driving consistent revenue. Perhaps the most invaluable resource within Recharge is their support team! Any time I have a question or a request, I'm quickly assisted and given concise, direct answers.
Thank you so much for the kind shoutout to our support team. We're very happy to partner with Dr. Squatch on all of your subscription needs! - Ty Bailey | VP of Services
July 20, 2023
We had an issue on the weekend of payment processing for our store and we were thankfully able to get assistance from Recharge about the issue. The Recharge Rep. worked tirelessly to help us overcome our issue and stayed in touch to make sure all went well.
Thank you so much for the kind review and for the shout out to our hard working support team. We're glad that you're having a positive experience with Recharge! - Ty Bailey | VP of Services
July 20, 2023
VERY DISSAPOINTED - After seeing the greedy change to pricing! We have been using Recharge for nearly 2 years, and thought the prices were ok... though already not cheap. To now hear that the prices are being changed from "0 per/m with a 1% + 10¢ per transaction" to "$99 per/m with 1.25% + 19¢ per transaction fee" is mind-blowing. Obviously, these guys don't care for their current customer base, especially the smaller businesses.
We’re sorry to hear this feedback. We did not make this decision lightly and the change will not impact your business until January 1, 2024. If there is anything else we can do to help during this time of transition, please reach out to us. Support: https://support.rechargepayments.com/hc/en-us/requests/new - Ty Bailey | VP of Services