Recharge Subscriptions App

Duska was of great help and resolved the issue in a timely manner

Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us! You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!

Having found out more on the capabilities within Recharge, there is so much more we as a company can gain from the tool. General reporting drilled down further by product is super helpful knowing where to apply the gas. Flows discussed are a nice and easy way to extend purchase behavior on our best customers. I look forward to applying these and so much more!

Vinse has been extremely helpful and patient with our specific needs during onboarding, providing best-in-class service that is rarely seen in today's marketplace. We look forward to a long working relationship with Recharge.

Service client très à l'écoute et réactif !

Easy to use & Customer Support is great and responsive.

Matt A. helped me trouble shoot some issues and he was super attentive, patient and helpful. Recharge is lucky to have him!

Was provided with excellent service by Chris from the recharge support team

Excellent customer service! Kiki from Recharge was amazing and helpful in answering my question.

Gordon is an immense support to our team. His responsiveness and ability to solve problems have made a huge difference! Such a great partner to our DTC team.

Miley was really helpful and solved all my problems, Many thanks again.

I highly recommend this app for anyone who wants to add recurring orders and/or bundles to their website. Jairus Streight from Recharged help me get the app up and running. I greatly valued his expertise and patience. I felt he went above and beyond to make this app work for our site, which was difficult, because we have a complicated website. White glove experience from start to finish.

I was reluctant to sign up to Recharge at first because of the higher price vs the lower priced subscription management apps available, however I have to say this is already proving extremely valuable. First it's a well built app which just works so I don't have to worry about that, and the support team has always been highly responsive and extremely helpful with their responses (thank you Vincent for your support just now). I also have found that more revenue is being saved because of the workflow from Recharge to encourage skipping, rather than a straight off the bat cancellation from the customer, so it's already proving highly valuable. Great app, highly recommend!

I was happy with ReCharge and I would continue with them but their price increasing to 99$ per month coming into effect in the new year is ridiculous. Sadly no options for smaller businesses and this simply seems like an attempt to increase their revenues. I look forward to switching to a competitor that is more reasonable and fair for smaller businesses. What an inconvenience!

Jairus saved our migration! We came over from Appstle and he was great at making sure we were on track to migrate when we needed to. He made the process very smooth, and always with a smile despite our annoying questions!

I really like the application and the technical support.

I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by Black Friday after reaching out in July to get started. The lack of support is truly not worth the things they promise. In terms of pricing, I believe we were going to be paying $2000 per month for Recharge, and we are a small business with under 100K in sales per month at the moment. All that said, after several months of back and forth and no result, we decided to cancel our contract and move to another company that can achieve all that Recharge promised in two weeks' time and for a couple hundred dollars per month. The more I mention my negative experience with Recharge, the more I hear of others who have had similar experiences and frustrations. Recharge simply can't handle the number of clients they are taking on, and outside of our WONDERFUL sales rep, Sam, they don't seem to care much. There are better options out there (but NOT SKIO)!!

Awesome app!