Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,852
chart
#2,058
All reviews
Rating Breakdown
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Oct. 20, 2021
Best tech support I've ever experienced. They're remarkable. Our business has grown with Recharge and we look forward to using them for a long time.
Oct. 19, 2021
Bryan has been absolutely amazing to deal with while helping me set up Recharge for my business. The app is hands down the best of the market.
Oct. 19, 2021
We just launched Recharge on our store and it was not easy because of our ERP system. We had to tweak the migration plan due to this but Vinse Ridecour has helped us so much and the launch was successful. He was very responsive, knowledgeable, and we're very happy he was our launch engineer! He responded to our emails no matter what time of the day, even on his vacation. Thank you so much! It was the best support experience!
Oct. 19, 2021
Recharge has a great support team. When we had an outage on our site, I submitted a support request late in the evening, and they had already fixed it before I even woke up!
Oct. 18, 2021
One of the best apps on Shopify! they have great and quick support all the time. Very easy and intuitive to work with, must have for subscriptions.
Oct. 18, 2021
We changed our subscription model and saw good results in terms of engagement. Fast and responsive support and knowledgeable onboarding team.
Oct. 18, 2021
The app is great for relatively simple subscription models. More a fault of Shopify than this app's developers, but things can get very convoluted very quickly due to multiple duplicate products being created. Their support is great, however, so any hiccups we've had were taken care of through support. I could only give 4 stars though, because with the number of times we've had to contact support, it feels like charging $300/mo for enhanced support is somewhat extortionate. They are overall pretty timely (usually 1-2 business days), however.
Oct. 18, 2021
I had a question about the amount of charge retry's a customer would have before their card wouldn't be charged anymore- and after those tries max out if I had to manually retry their purchased order for them. I received my answer right away from great customer service with large detail
Oct. 15, 2021
Very quick and easy to access the support team at Recharge. The staff are always helpful and patient. Thanks Nikola!!
Oct. 15, 2021
Great onboarding support from our representative. Had hiccups getting the program transferred over but were able to get things figured out with support and program is running well. Cheers.
Oct. 15, 2021
Dora was super helpful and patient in guiding us through the series of irregular situations- the great technical support and lovely conversation she provided gave us so much reassurance and hope in keep building our subscription community!
Oct. 14, 2021
Exceptional customer service! I've reached out a few time getting set up. There are a few features that don't exist yet that would be really helpful though - hopefully they will consider my suggestions :)
Oct. 14, 2021
Support is always helpful and very responsive. I needed a fix for a shipping issue and voila, they have a new feature for it that I wasn't even aware of. Problem solved within a day!
Oct. 14, 2021
Fantastic customer support from the folks at Recharge! It is rare that we need to ask for help as the app is very intuitive, but when we have needed it they have been great to work with.
Oct. 14, 2021
Meredith from customer service replied very quickly and was most helpful for our question. Our question was resolved quickly. Thanks!
Oct. 13, 2021
Recharge has helped our business seamlessly implement subscription options directly into our preexisting shopify website/store. The customer service team is very quick and helpful with every step of the process. - Nutrasumma Inc.
Oct. 13, 2021
Juan C was very helpful this morning, he helped me fix some issues I was having very quickly and he was very nice!
Oct. 13, 2021
Joey with customer support helped me quickly and accurately through Ticket ID: 642415. Great work - thank you!
Oct. 13, 2021
Warning, installing this app will immediately inject code snippets into your theme that will display content on the front end. Even after removing the snippets, we encountered a compatibility with paypal express checkout that generated a liquid error: internal and took a while to find and solve. Proceed with caution.