Recharge Subscriptions App

Recharge has been a great partner for our business in helping us manage and build our subscriber base. They are always looking for new creative ways to offer more which I love! The support team is helpful and effective at problem solving when issues arise.

They gave me my refund of surprising new charges after 7 days back and forth with Shopify support and them.

Awesome support!

Roberto was very patient with my problem and helped me out immediately. Thank you!

Customer service team is excellent! Really proactive and quick with solving issues and providing assistance

Moved from Skio and it took alot longer than I expected. Jairus was good and nice but left our site with a laggy add to cart and our subsription portal is now not working for our customers so I have had to manually do it for the past week. Would have been much easier staying with skio

Easy to use and always easy to contact and get help when needed!

Best in the biz. We have had so much success with the Recharge Subscriptions app and just transitioned the app to our new Shopify 2.0 instance. We could not have achieved the growth or level of user experience on our D2C site without them, and the support team is always a pleasure to collaborate with.

Thanks to Juan for the detailed and fast resolution! Kudos to the Recharge team. :)

Matt was very helpful. he did not give up until he found a solution. thank you Matt!

Renanta was great at helping answer my questions quickly and completely!

Recharge is a terrific app that has continued to improve. We've used this integration for years and it has worked wonders for our business and growing our subscriptions. Their customer support team is phenomenal as well. Everything from the integration, the service, the platform evolution, to the staff is top-notch. Highly recommend using this app and their services for your business!

They were very helpful and quick to resolve my problems

We had the best support throughout the setup and migration process, thanks to Jairus. He provided excellent advice and valuable insights, ensuring a smooth transition for our business. Highly recommend his expertise!

Quickly resolved my issue.

The app works well but more than anything we really appreciated the help from support on customising according to our needs. Nick from the e-shop Genius was quick and helpful, and understood our needs immediately.

New issue with Recharge. Not possible to know how many months are left on customers' pre-paid subscription. This should indeed be a basic information, but no. I do need to figure this out manually myself.... Not happy again ! Oct 24 : Customer complains : they always were charged 6€ for shipping costs. September, they were charged 10€ (I do not know why!) and October, they were charged 3,49€ !!???? I emailed the support team. Let's see in how many emails this will be solved!!! So, poor system, poor technical support, very expensive, and not user friendly. NB: can anyone get me out of here ???? Sep 24 : Many issues with the app. And on top, a customer ordered a subscription for her and for her father on the same order. So, basically the same address whereas it should be sent to two different addresses. I suppose this is an exception. But yet... I had to exchange at least 8 emails with the support team, to confirm the situation stated at the very beginning over and over again, and with no solution in the end. Extremely frustrating and time consuming ! NOT HAPPY ! I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service : - the app has not been robust (customers not going through the right checkout) - Support let me down on my bug for over a week with massive impact on my business - They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite) I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn. Really NOT HAPPY and thinking seriously about an exit.

Customer service is great, app is wonderful. Would recommend!

Excellent customer support, shout out to Christian that has done an amazing work for us in January!! And I think this is also the 2nd or 3rd time I’ve interacted with Milutin, and he’s incredibly insightful. He provides real help and is truly extraordinary, thank you!