Recharge Subscriptions App

July 18, 2023

I had been using this app for almost two years for a monthly art pin subscription club. Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% per month for me. This might work for larger customers who can easily absorb a flat fee, but for little guys like myself and several others I have spoken to, this just doesn't work. At least I have the rest of 2023 to migrate to another solution for my club.

March 18, 2026

Excellent app! Amber solved my address order error immediately ;) Thank you Amber!!!

July 14, 2023

The best solution on the Market so far! We really enjoyed working with Customer Success Manager John from Recharge who was highly professional and helpful.

July 12, 2023

Loved it until they sent the notice out that standard pricing is going from $0 1%+10 cents and increasing to $99/Month on 1/1/2024. That is quite a jump! Changing promptly to a different app. Why wait until January when it will make the transition more complex with more customers?

July 10, 2023

Works great and great customer service/support. Interface is easy to work with and we haven't had a problem since launching.

July 31, 2023

Interface is clunky (can't easily find where to do things like modifying outgoing email copy) and uses difficult-to-understand language, especially in the updates section of customer accounts. We lost two subscriptions because they were put through as one-time purchases yet Recharge couldn’t explain why. The add-ons section looks unrefined and is difficult for customers to comprehend (a time-consuming process for the few who do) so we lose out on add-on purchases. Now, we’re trying to achieve the ‘simple’ task of updating our email address: not only have we gone back-and-forth with Recharge for over a week, now we’re receiving error messages and customer emails are still going from our old email. Once our plan is up, we’re moving to a new app—also one that won't charge $99/month plus a transaction fee—even at the risk of losing current subscribers.

July 5, 2023

Gordon and Wesley have been extremely helpful in talking me through roadmap changes to the platform and how we can leverage them in the future

July 4, 2023

I have been using recharge for over 7 years and had very little need for help but when I did come up against a small problem, the issue was sorted (via back and forth email as I am not a high paying valued customer). Sadly, as a small business with a small customer base the latest price increase from $20USD a month to $99 USD a month will mean I will also have to cancel. Perhaps Recharge doesn't want small business anymore, that's why they are pricing so high. I tried to contact support, but never received a reply. I imagine they have been inundated with unhappy customers. I don't understand and can't see what features and benefits are there to value the 5x price increase. I'm truly disappointed, and very sad after being a loyal customer.

Jan. 17, 2024

Super helpful and fast customer service!

July 3, 2023

Great customer service! Very helpful in solving issues as they come up and the documentation library is very extensive.

July 2, 2023

We have been using the app for the last 5 years. Mostly it has been fine although the layout of the webpage is confusing if you need to make changes to customers subscriptions. However with the recent announcement of a 400% price increase on the standard plan, which seems rather excessive... greed much? we will be looking elsewhere. We are only a small business and there is not a lot of margin in the subscription boxes that we offer.

June 30, 2023

I spoke with Adam B and I was so glad for his assistance. Fastest customer service through chat I have ever encountered

June 30, 2023

Was on this app for almost 3 years. Now they say they are switching and charging everyone $99.00 a month. This created a lot of work for me now, Not happy about this.

June 29, 2023

We had a few problems with this app and only used it for subscriptions. It kept missing subscriptions, and then the customer thought they had cancelled, and then recharged them the following month so the customer did not know where they were coming or going! Due to the advertised price hike of the standard price going up to $99 PER MONTH we can no longer afford to use the subscription service. We were paying between $15 and $25 per month depending on subscription numbers. As subscription box margins are tight, we can no longer afford this service and will be looking elsewhere.

June 29, 2023

Amazing app, sadly the money has gone to their heads. We have used it for a little while now, but we received an email today outlining the new pricing we are being forced to pay as of next year. $99pmo. Unachievable for smaller businesses to stay afloat with that hefty price tag. Would have been a better move to shift things to a lower PMO amount and up the fees. We literally only use the app for its subscription functions, nothing else is used by us and we have to pay this massive price tag for features was have no interest in at all. Daft. Disappointed. We will be finding a new app provider asap now so i no longer pay in to this money-hungry stupidity. Small businesses and large ones pay enough in apps as it is without this sort of hike. good app, not worth that much, sorry it really isn't. best of luck

May 15, 2025

Excellent support! Vuk K. was great help. Documentation could be better tho. Some things are unclear like changing some things in bulk could be better documented.

June 23, 2023

Excellent technical support so far. Integration and customisation also pretty intuitive. So far so good. Recommend.

Aug. 25, 2023

Nikola helped me figure out why a subscription wasn't cancelling. When the first solution didn't work, Nikola tried another method and it worked. Glad for the prompt solution.

June 21, 2023

Great app and has added so much value to my website. Great team behind it too, who are only happy to help.

June 20, 2023

From onboarding to support, Recharge has been a great tool for our subscription-based business. Support is outstanding and they are able to prioritize tasks when multiple requests are submitted—a rare feat for a Shopify app. There are cheaper solutions out there, but with Recharge you get what you pay for. As long as they continue providing excellent support and best of class subscription features, we'll be customers.