Recharge Subscriptions App

I'd like to thank Nena at Recharge Support for her incredibly fast and helpful customer support. Her prompt response and efficient problem-solving skills made my experience great. Nena's dedication to resolving issues swiftly and effectively is truly commendable. Thank you again Nena, for providing outstanding service!

Great app very helpful for my business.

Pierre L is a great Recharge associate! They helped me with all issues I was having and provided really useful information.

Advisors are always a help and it's greatly appreciated. Brian N. helped to clarify an issue and addressed it expeditiously. Thanks!

Customer support is very responsive. and any issues or questions I have are answered promptly

Thomas is the MAN he really helped me out fast. Like freaky fast, faster than Jimmy Johns.

Recharge is GREAT! its the perfect option for any business with a subscription option. Fully customizable and lots of options. Customer service is super helpful as well!

I had several questions about rescheduling orders and integration of a new Shopify theme with the Recharge App. Jaden W. took the time to walk me through everything I needed to know without rushing through the process. Lots of info to process but an excellent support experience.

Pros: - Responsive customer support (thanks Thomas) - Easy to migrate off Recharge, which you will need to do when you realise you have made the wrong choice Cons: - Expensive - Poor documentation - Clunky, slow and ugly UI for front end and backend users Use something else, there are apps out there that are as good but don't cost the world.

Nena acted promptly and sorted the issue straight away! Thank you!

Great service! Very attentive and was able to resolve my issues quickly!

Our migration to Recharge was straightforward and uneventful. Vinse was masterful in the prep meetings and helped us to understand the key points through the migration checklist shared. Thank you, Vinse! Initial experience with the storefront has been positive for both CS and customer. Renata provided some timely support as we made optimizations. Go Renata!

It is a great app with many integrations, which are the most critical part of subscription solutions. They are evolving day by day and becoming super useful for us. Excellent customer support, always trying to help and find a solution!!

Quick customer support, robust app. Recommended!

Nice App

Recharge is the only app I've given a 1 star review. For starters, when an update to our theme was made, Recharge simply stopped taking in any new customers. We were fooled because older subscriptions were coming in daily. We found out a couple months later, shame on us. We most likely lost 100 subscribers valued at $80/mo. To get Recharge to work again, they asked us to hire people who can write code to fix the bugs. No Thanks. We simply had Seal Subscriptions up in ten minutes, and now the issue is Recharge's customer service is so incredibly slow, we are unable to transfer the current subscriptions. Another "tack on the wall" was a year into our subscription, they wanted to double their customer's rate. If Recharge takes care of this ASAP, I'll update this review. Until then, I heavily regret using them. 11/14/23 Update - Recharge is nowhere to be found. We've been actively trying to move our subscriptions to Seal, but Recharge will not respond and won't give access to the correct CSV or API keys needed. 11/16/21 Update - Recharge responded, but gave me the same instructions found online which don't work. We don't have access to pull the correctly formatted CSV nor have the API keys. Still 1 star service. I'm guessing we'll play "email tag". At this point, we're worried we'll just lose the current subscribers. 11/27/23 Update... Still no luck. Tech support has not been helpful at all and so far, our only chance to get everyone off recharge is bribing my customers with a $5 OFF coupon to manually go in and re subscribe to a product. Even then, we'll likely lose at least half of the subscribers. Our Seal Subscriptions have a higher conversion rate and is a tad more visually appealing. The pricing is much more fair as well. Run from Recharge...

quick service when i faced a problem outside of my technical abilities

Vinse Ridenour was very helpful getting us up and running, excellent customer service and very knowledgeable. Recharge has great functionality and is well integrated with Shopify.