Recharge Subscriptions

Oct. 4, 2021

Overall, this app functions well and serves the purpose of providing subscription options for our products. Tech support is always helpful and responds quickly. It would be nice if products updated automatically instead of having to manually sync. Some customers have had trouble logging in and editing their subscriptions, especially on mobile devices. ReCharge suggested we change themes recently, so we did and we're hoping this cuts down on customer frustration.

Oct. 2, 2021

This is a seriously powerful app and we've been using it for a few years now. Customers are generally able to manage their own subscriptions without needing any help. Customer service is also top notch, friendly and professional. Rachel has helped answer some question I had about the new Shopify checkout integration plans. Recommended.

Oct. 1, 2021

I emailed for support on a shipping charge issue. The support team resolved the issue quickly. I find that each time I email for support I get an response quickly. The support team is very good with getting issues resolved due to a high knowledge of the Recharge program. I am very satisfied with the support team.

Oct. 1, 2021

Best in class subscription app for Shopify. Really good customer service, Milena was amazing I figured my issue so quickly

Oct. 1, 2021

Awesome customer service! Superior app! Highly recommend it for growing your business! Easy to use and integrated with most things.

April 14, 2022

Recharge has a been a great app for our store. Support is always super responsive and helpful. Specifically in this last case, Vuk in support got right back to me regarding updating a customer's payment method and removing an old payment method. Thanks Vuk!

Oct. 15, 2021

Excellent! Very friendly Support Team that solve issues in no time. Definitely a five-star Customer Service!

Sept. 29, 2021

The Interface is a bit confusing and can be designed better. However the functionallity is excellent and the service is responding within Minutes and helps to solve issues immediately. Would absolutely recommend!

Sept. 28, 2021

Recharge handles all of our subscriptions. It is a great way to manage customers and orders. The only problem we have is logging in from Shopify. It takes forever to load.

Sept. 28, 2021

I submitted a request to make a bulk edit to our order list, it was returned and completed within an hour which was a much quicker return than I was expecting. Mary was really quick and efficient and when I replied to her email she came straight back.

Sept. 28, 2021

Dora was fast and efficient. She determined that our account had been put on hold from a past-due invoice (a customer service nightmare), which stalled subscription processing. She instructed me on how to fix the issue, and within minutes, the account was active again.

Sept. 28, 2021

Many thanks to Alex G. I had a problem with taxation in the app that I could not solve. Alex responded quickly to my emails, she was clear, she was friendly and helpful and she gave me confidence that my problem could be resolved when I was worried. She then worked quickly to resolve the issue. An excellent service, many thanks Alex.

Sept. 28, 2021

Went to the support with an issue, after a few messages I was able to understand perfectly what I had to do to sort the issue

Sept. 27, 2021

Thanks Meredith, Mary and Alicia J, for the help from the ReCharge team. The support has been fast and very helpful.

Sept. 27, 2021

Alex G. helped me resolve an issue on my product page that was loading. They were so helpful! It was such a relief, they helped me make my store great!

Sept. 27, 2021

Owais in customer support was incredibly helpful in assisting with our issues - a customer wasn't showing up in the portal and we received very prompt assistance to close out the issue! Very pleased, thanks Owais!

Sept. 27, 2021

This app helps a lot with organizing and running our subscriptions. Support has been great with help to fix some coding issues and getting it working to our requests.

Sept. 27, 2021

Great customer service but you need to look at the fees/transaction of the app before choosing your right price for your subscription because they take a big amount

Sept. 27, 2021

Very good customer service - Meredith M. was a great help with resolving an issue I was having. Really appreciate it!

Oct. 26, 2021

The app has been a revelation since we moved over from Recharge but the Customer Service has been another level altogether. Recenlty, Meredith blew us away with the dedication he showed in helping me solve an issue and I will be for ever grateful. Keep on doing what you are doing #rechargewins