Recharge Subscriptions App

Nov. 9, 2022

TERRIBLE CUSTOMER SERVICE. TAKES OVER 24 HOURS TO RESPOND AND THAN WITH CANNED AND SCRIPTED RESPONSE...NEVER DIRECTLY ANSWERING QUESTIONS....THEY KEEP SAYING "HAVE CUSTOMER RETRY OR CHANGE CREDIT CARD" , THEY KEPT BLAMING SHOPIFY....THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS IS MIND BLOGGING. LITERALLY THE ONE THING THEY WERE CREATED TO DO, FORGET ALL THE BELLS AND WHISTLES THEY CLAIM.... EXTREMELY DISAPPOINTING. A ZERO STAR IF I COULD.....I AM LOOKING INTO MIGRATING TO SOMETHING ELSE

Nov. 9, 2022

Very easy to setup the app to work, but due to the way our site was designed, we needed some custom functionality. The customization in the app is quite limited so we needed some assistance - we contacted Recharge support and they directed us to their merchant dev program, where we ended up finding Nick from e-shop Genius. They helped us setup the app to function exactly as we wanted, and all for free! Nick was very responsive to our questions.

Oct. 31, 2022

Amazing customer service support team and app - they provided fast replies and went over and above to help with our migration from woocommerce to Shopify

Oct. 26, 2022

TERRIBLE CUSTOMER SERVICE. LOSING SUBSCRIBERS DAILY OVER THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS. LITERALLY THE ONE THING THEY WERE CREATED TO DO. I've been having issues since over two months, and all their support team says is that they are looking into the issue, they take days to answer emails and never provide a solution. Impossible to communicate over the phone and they don't answer when trying to escalate the issue. EXTREMELY DISSAPOINTED

Oct. 20, 2022

We needed a way to manage our growing subscription business with our Shopify store and landed on ReCharge. As with all integrations, there are things to learn and watch out for - make sure to sync your products and test any changes(!) - but that is usually just par for the course for IT projects. The team at ReCharge has been very responsive to our requests for technical assistance and also have resources providing input on general strategy and opportunities to improve customer experience, which we don't usually see from other Shopify third-party app providers. We're still learning and customizing our setup, but so far things are looking good!

Oct. 20, 2022

Easy to get started and simple set up of subscribe and save subscriptions. Great launch support and service.

Oct. 17, 2022

Support staff was super helpful and informative. Stuck with of dev team from integration to launch. We hope to see this level communication continued as we progress.

Oct. 12, 2022

Have worked with recharge for about 3 years now and have recently started with Gordon, our account manager - he's brought fantastic expertise & support to the business. Really great app & team!

Oct. 3, 2022

So far this app does everything it promises to do, and Jairus was an excellent, capable, and talented expert who helped with a complicated migration. Highly recommended!

Feb. 1, 2023

I was sold and even signed a big expensive contract to migrate to recharge. I migrated all my customers and their has been glitch after glitch and it's a headache every single week. Beware if you are an established business with a lot of subscribers before you migrate to recharge. They are good sales people. *update for 2023 - After getting through a rocky migration and having custom coding done to the portal, we are in a good place with recharge. I like it. Recharge also gave me a credit to my contract which I appreciate. They do have a lot of nice features like one time add ons and the back end is easy to use and figure out. I have bumped it up to a four because we are in a good place post migration and fixing all the bugs.

Sept. 30, 2022

We are very pleased with ReCharge for the two months we've been using it. Our main worries are keeping things in stock to keep up with our subscriptions! Our time with the growth manager is coming to a close next week and I'm curious to see if that will impact our experience. So far we are pleased with the support and feel like we chose the right subscription app. In terms of improvements, we would like a feature where you could safeguard your subscription supply. For instance, there were times that we put a product out of stock in Shopify, so we have enough to fulfill subscription orders of that product. But to do that, you have to select "Create order always (and reduce inventory)." However, we then found in the ReCharge Customer Portal those products that are out of stock in Shopify, are in stock in the Customer Portal because of that order processing setting - which allows customers to change their subscription to something else that might be getting rationed. I think there needs to be additional controls to help stores manage and prioritize subscription orders and customers because it can become quite complex. We also had an issue with multiple shipping charges if an order included multiple subscriptions that have different recurring schedules. We are using ReCharge Shopify Checkout Integration and ReCharge says it is an issue that Shopify needs to solve, along with the 2.0 subscription widget not switching the price label between one-time and subscription options. I would like ReCharge and Shopify to work together to solve important issues that affect both of their customers.

Sept. 27, 2022

Nick from the e-shop Genius was great! We were able to get 5 hours of dev time free of charge just for being Recharge customers. He was incredibly responsive and solved the issue I was having with my Recharge widget right away- like within a few days. Great dev work!

Sept. 26, 2022

The team at Recharge have been excellent to work with during the transition process from our old subscription app. The features that recharge include, allow our customers to easily access their account portal and customize their subscriptions as they see fit. Overall, we would highly recommend Recharge for other e-commerce businesses!

Sept. 22, 2022

Basically, the most important feature that is paying for the subscriptions does not work. If you add it to the chart it works, but if your clients choose to use the pay button they get an error. And they expect us to pay a developer in order to fix this. For us is like false advertising, since the app basically does not work properly.

Sept. 14, 2022

Recahrge is great with great support Team. They helped us with our 3 websites now we are using the check out cart by recharge and we are very happy . We manage multivitamins subscriptions Would recommend to anyone , I believe that is the best service on the market .

Sept. 13, 2022

Recahrge is great with great support. They helped up launch our new website with great expertise. Would recommend to anyone

March 27, 2025

We have worked with Recharge since we launched our Shopify site in 2020. They have continued to improve their app and we have always had a good experience with their support teams.

Sept. 8, 2022

I had a great experience working with Nick from e-Shop Genius. I needed to troubleshoot some coding for my subscription checkout and he was very responsive and helped me find a solution.

Sept. 6, 2022

We use Recharge to process monthly and yearly charges as part of our membership program. Everyone we've worked with has been great help, especially Gordon. Recharge is easy to navigate for customers and for us on the backend. The few times we've needed help with something we have received it in a timely manner.

Aug. 31, 2022

We made the switch from a popular subscription service to Recharge and it was the best move ever!! Our subscriptions have gone way up already in just a week. The support team is by far one of the best support teams I've worked with. I was able to get the migration and setup done with the help of their team and I'm not a developer, just a somewhat tech savvy person. I've had a few user-error things happen and they've helped me quickly and always respond right away. So happy we made the switch and I know my customers are too!