Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,101
chart
#2,128
All reviews
Review RSS Feed
April 27, 2023
Recharge support has been very helpful! They follow through with great communication on even the smallest issue. I am not tech savvy, but they have helped me with everything that has come up so far. I highly recommend this app in general - easy back end and front end. But they are the best support of all the apps I have on my shopify account.
Thank you for your kind words to our team. We always aspire to make our merchants feel supported & heard - no matter what their level of technical expertise. - Ty | VP of Services
April 27, 2023
Best subscription platform for e-commerce. The upgrade to Pro is worth the money for the chat support alone.
Thank you so much for the positive feedback! We're glad that you've had a positive experience with our chat support. - Ty | VP of Services
April 26, 2023
The recharge team was great in helping us set up the widget. There were a few additional requests I had to get the widgets to look the way we needed to on our site. Thanks for the help.
Appreciate the shout out to the Recharge team! We pride ourselves on the fluidity & functionality of our app that allows it to meet the needs of our merchants. - Ty | VP of Services
April 22, 2023
We use Shopify and Recharge for all of our sales transactions. We had some issues with Recharge when they were changing things around. I contacted the support team because some of the changes didn't work for us. The support team was FANTASTIC!! I worked a lot with Renata and she was so great at listening to our needs and making changes again that would work with our business and customers. Every time I have contacted them for any issue, they have been 1) HUMAN!!! 2) Great at listening and communicating and 3) Following up. THANK YOU, THANK YOU for such a great team that really CARES about their customers! It makes our jobs so much better and easier!!!
We agree - Renata is a rockstar! Wow - thank you so much for your kind words and the shout out to our hardworking support team. We strive to be there every step of the way for our merchants, no matter what changes may come along. - Ty | VP of Services
April 21, 2023
Customer support is excellent against a recent comparison versus Skio who just ghost you and were not at all helpful.
Thank you so much for the positive feedback. We're really glad to hear that you've been enjoying your experience with Recharge and our support team! - Ty | VP of Services
Oct. 7, 2025
Jake W at Recharge has been absolutely outstanding. He’s been consistently helpful, professional, and incredibly responsive with every issue we’ve encountered. No matter the complexity, Jake always takes the time to explain things clearly and ensure everything is fully resolved. It’s been a pleasure working with him – his support has genuinely made a difference to our experience. Highly recommend!
We appreciate the kudos - especially the shout-out to Sean G! Our support staff works hard to model our core value of empathy in all our merchant interactions. - Ty | VP of Services
April 18, 2023
It's done about half of what I expected it to. I switched to it from Bold Subscriptions V1 which was pretty awful. I was thinking that since ReCharge was the market leader, it would be better, but it's just given me different problems. Many of our subscribers didn't make it over, there's a lot of duplication of subscriptions on the ones that came over, and generally I still don't think the portal aspect is working. Also, despite being natively within the Shopify checkout now, it does not work with Local Pickup and Local Delivery functionality.
Thank you for your feedback. We aim to be the best platform to help merchants maximize the value of their customers, and feedback like yours ensures we are providing the best solutions on the market. We’re sorry to hear you had trouble with your migration & tool accessibility. We have brought this to the attention of our team and will investigate further. - Ty | VP of Services
April 18, 2023
allways good to work with recharge. great system and excellent customer service. highly reccomended!
We appreciate the positive feedback and the shout out to our support squad! Glad to hear that you're enjoying your experience with Recharge. - Ty | VP of Services
April 14, 2023
customer service is great!! They walked me through all my questions and updated some of my features. This truly is a great app. I'm so glad I found them.
Thank you for the shout-out to our support crew and for your positive feedback. We're glad you found us, too! - Ty | VP of Services
April 13, 2023
Recharge's bundling product has been a game changer for my business. No other subscription app has anything close to what Recharge can offer, and I've been super happy with their customer service.
Thank you for your positive feedback on our bundling product - and the shout-out to our hardworking support team. We strive to continue to build an app that benefits our merchants and improves their subscription experience. - Ty | VP of Services
April 11, 2023
Fast technical support from Adam B. Most issues are regularly resolved within twenty four hours. There is an additional charge for rapid support but it is well worth it in our opinion.
We agree - Adam is fantastic! We appreciate your positive review. - Ty | VP of Services
April 10, 2023
Mallory C. was very helpful with my request for information. She responded very quickly and provided exactly the information I was needing. Great job!
Mallory is a rockstar! Thank you so much for your kind words and positive review. We're glad your experience with Recharge has been five-stars. - Ty | VP of Services
Dec. 18, 2024
Zachary was super-helpful, awesome customer service
We appreciate the five stars and the positive feedback for our support team. Glad you have been enjoying your experience with Recharge! - Ty | VP of Services
April 4, 2023
Customer service sucks, Taking this off of two of my websites. Companies like this profit off of our hard work and can't manage to help us resolve an issue. Do not use them
We are sorry to hear you had a less than stellar experience with use. We have taken this review to our team and will be working to remedy this experience for the future. - Ty | VP of Services
April 4, 2023
Most important thing for me when I am using a subscription App is when I have a problem, I can get a hold of someone right away and have that problem solved. ReCharge was responsive and helped me with my problem quickly and painlessly.
Thank you for the positive review and the shout out to our support team. We strive to always make sure our merchants feel supported and heard. - Ty | VP of Services
April 3, 2023
Does what it says and we have been very happy so far and the team has been accommodating with helping us grow our subscription program.
We are glad to hear that you've had a positive experience with Recharge thus far. Thank you for the five stars! - Ty | VP of Services
April 1, 2023
We have been with Recharge for years and are now looking for another app to provide recurring payments. They do not provide adequate customer service and do not respond to urgent requests. They advertise that they offer video calls and will assist in the case of a total site shut down, and they do not. Our subscription products stopped working randomly on a Friday afternoon and they told us they will be back to work Monday and will help us then. In the meantime, we are unable to sell products and have a massive marketing campaign running. Our inbox is full of customers wanting to purchase and we cannot serve them because of Recharge's issue. They will not respond to emails. We are severely disappointed and frustrated and do not recommend that a business relying on recurring revenue use this app.
We are sorry to hear you had a less-than-stellar experience with us. We have provided your feedback to our team and will be using your experience to improve our processes and app in the future. - Ty | VP of Services
March 30, 2023
They have been a big help with our new 2.0 theme and activation to keep our subscriptions going with no delays.
March 29, 2023
Been using Recharge on plenty of projects and have not been dissappointed yet! Great support from Malik
March 25, 2023
Recharge has been a really helpful app. And their support team has been exceptionally responsive answering questions.