Recharge Subscriptions App

Zachary B was very helpful and in short order identified where I needed to go to understand a shipping charge change on a subscription order.

It is just so good to work with a company that will respond to your email enquiries in such a timely manner. What is even better they act on your enquiry and implement the change request within 24hours. We have only just started our partnership with Recharge and even at this early stage, we know this was the right decision for our company. Thank you Recharge Team, you are fabulous.

Great support, all their contacts are helpful and efficient

Very good customer service and documentation in general. I had a request to change store owner and it was handled quickly.

Service was great, very fast and provided exactly the information I needed

Agent was able to assist me with resolving a 404 error on a customer page.

We migrated from a different subscription platform, and the Recharge team made things so easy for us! Their service and support are terrific, and the app itself is very user friendly.

Extremely helpful support from Adam and team as we worked through a subscription migration.

Terrible customer service, terrible software. They do not provide you with a phone number, and you are at the mercy of their staff to reply. Which is, on average, 10-24 hours or more. I have been working with them for their Shopify cart conversion (that all Recharge customers are being forced into), and it has been an absolute nightmare. After finishing the conversion yesterday, now my website will not even add a subscription product to cart. I have been losing potential subscribers for nearly a month due to an error with their checkout that they *cannot identify*. It took long enough to get them to begin the cart conversion. Now that it is finished and it DOES NOT WORK, there is NO urgency on their behalf to help fix this. They typically reply with more questions, and ask you to confirm something multiple times before proceeding with a solution. I hardly ever write reviews, but am compelled to do so because I am shocked at how inefficient they are. For the record, this is the second time this year that I have had to correspond with them for assistance. Two separate issues, two awful experiences. Choose another recurring payment app.

Been making a lot of big changes to our eCommerce efforts, naturally, some things fall apart. However, Renata was a huge help she was able to address my issue immediately. She was prompt with her responses and provided me with all the resources I needed to understand the processes that were helping. Thank you, again!

Recharge has caused me some issues over the years, but their support team really kicks butt. They've gone above and beyond to help make sure my issues have been corrected. I've been using their system for 4ish years now and I highly recommend them

There's absolutely no support. NOTHING! The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system. How does Shopify let them have apps? P.S On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app. Supper expensive with no support.

I appreciate the quick response & resolution to this issue.

Renata V was so quick and efficient when helping my solve a major glitch on our product pages.

Quick responses

Fantastic app. Very easy to use. Amazing support - fast to respond and always extremely helpful. I highly recommend this app.

So far it does what I need it to do for a great price. Customer service when I was having a technical error was quick, friendly and solved the issue.