Recharge Subscriptions

April 27, 2022

We use the app since 9 months and run close to $100k per month over it. Technical support is very good. However, very disappointed with the way Recharge handles key account management. We have contacted account exec several times. No / hardly no answer. We complained. No answer. We requested change of account exec. No answer.

Aug. 30, 2021

We use this app to manage our subscriptions and while it is mostly awesome, the response time from the service team is definitely lacking. It can take days to get a response to simple inquiries or even when trying to upgrade service or support.

Dec. 2, 2021

Extremely unhelpful support. We have payment issues because of API expiration on ReCharge's end during BFCM. Sounds urgent? Haven't heard from them until now, and supports keep out of office. It's simply reconnecting the API, but it seems they are not really concerned about this systems instability and merchant loss from it.

Aug. 30, 2021

Recharge works very well as a subscription service. We've used it for years. There was a slight issue when I switched my payment processor, I contacted Recharge and Alex G resolved the issue immediately with expert skill.

Oct. 5, 2022

Gordon has been such an amazing help for us. Any time I reach out for assistance, he responds quickly and ensures my question or concern is addressed. Incredible service!

Aug. 26, 2021

The overall app experience is pretty straightforward and easy to use. I do wish there were more robust analytics functionalities but I believe the team is working on that. In terms of service, Gordon has been great in being proactive on how to get our store up and running. We are anxiously waiting for recharge sms for non Shopify Plus stores!

Aug. 26, 2021

Support is very helpful! They helped me do some testing when our customers were having trouble managing their subscriptions and provided good recommendations.

Aug. 26, 2021

Recharge provides my store a lot of functionality, simple interface, great customer support (Hi Rudy!) when I've had questions their tutorial videos didn't get me through.

Aug. 25, 2021

These guys always provide great support. Juan C was particularly helpful with a recent issue, which he solved quickly.

Aug. 24, 2021

The customer support team, AJ in particular, was incredibly responsive and helpful with processing bulk subscription updates for our store in a time crunch.

Aug. 24, 2021

Meredith M. was of great assistance in resolving the issue I was having with receiving exports from Recharge. Communication was clear and fast. Thanks again Meredith!

Aug. 24, 2021

It has been a really rough ride migrating our store from WordPress to Shopify but the customer support at ReCharge has been a really great help.

Aug. 24, 2021

The customer service were brilliant at helping me resolve a customer error on account problem. Mary was efficient and very helpful.,

Aug. 23, 2021

Very useful app, the support was great they helped me on everything that I needed to take advantage of the app features.

Aug. 23, 2021

Customer service is amazing! Shoutout to Nikola for going the extra distance to get my subscriptions up and running.

Aug. 23, 2021

Customer Service was quick and efficient! Owais helped me same day with the issue I was having setting up

Aug. 23, 2021

I had some trouble with loading my products. However after contact with customer support, Gabriel helped me as quick as lightning. The problem was solved very quickly.

Aug. 21, 2021

This app has been a great addition to our customer's shopping experience. I would definitely recommend it.

Aug. 20, 2021

Recharge has been great. Really good communication and support from the team and an excellent product that does the job. I recommend!

Aug. 20, 2021

I use this app for my subscription. I was getting an error because I added a new theme but didn't update it in recharge. I got a quick response and the rep that helped me was helpful, quick, efficient, and very sweet.