Recharge Subscriptions App

Customer support is excellent against a recent comparison versus Skio who just ghost you and were not at all helpful.

Jake W at Recharge has been absolutely outstanding. He’s been consistently helpful, professional, and incredibly responsive with every issue we’ve encountered. No matter the complexity, Jake always takes the time to explain things clearly and ensure everything is fully resolved. It’s been a pleasure working with him – his support has genuinely made a difference to our experience. Highly recommend!

It's done about half of what I expected it to. I switched to it from Bold Subscriptions V1 which was pretty awful. I was thinking that since ReCharge was the market leader, it would be better, but it's just given me different problems. Many of our subscribers didn't make it over, there's a lot of duplication of subscriptions on the ones that came over, and generally I still don't think the portal aspect is working. Also, despite being natively within the Shopify checkout now, it does not work with Local Pickup and Local Delivery functionality.

allways good to work with recharge. great system and excellent customer service. highly reccomended!

customer service is great!! They walked me through all my questions and updated some of my features. This truly is a great app. I'm so glad I found them.

Recharge's bundling product has been a game changer for my business. No other subscription app has anything close to what Recharge can offer, and I've been super happy with their customer service.

Fast technical support from Adam B. Most issues are regularly resolved within twenty four hours. There is an additional charge for rapid support but it is well worth it in our opinion.

Mallory C. was very helpful with my request for information. She responded very quickly and provided exactly the information I was needing. Great job!

Zachary was super-helpful, awesome customer service

Customer service sucks, Taking this off of two of my websites. Companies like this profit off of our hard work and can't manage to help us resolve an issue. Do not use them

Most important thing for me when I am using a subscription App is when I have a problem, I can get a hold of someone right away and have that problem solved. ReCharge was responsive and helped me with my problem quickly and painlessly.

Does what it says and we have been very happy so far and the team has been accommodating with helping us grow our subscription program.

We have been with Recharge for years and are now looking for another app to provide recurring payments. They do not provide adequate customer service and do not respond to urgent requests. They advertise that they offer video calls and will assist in the case of a total site shut down, and they do not. Our subscription products stopped working randomly on a Friday afternoon and they told us they will be back to work Monday and will help us then. In the meantime, we are unable to sell products and have a massive marketing campaign running. Our inbox is full of customers wanting to purchase and we cannot serve them because of Recharge's issue. They will not respond to emails. We are severely disappointed and frustrated and do not recommend that a business relying on recurring revenue use this app.

They have been a big help with our new 2.0 theme and activation to keep our subscriptions going with no delays.

Been using Recharge on plenty of projects and have not been dissappointed yet! Great support from Malik

Recharge has been a really helpful app. And their support team has been exceptionally responsive answering questions.

RECHARGE IDIOTS CANT FIX GLITCH RESUKTING IS THOUSANDS OF $$ LOST!!!! COUPON CODE GLITCH! FREE OVERNIGHT? NOOOOO!!! Ok, so this glitch is SUPER annoying. It usually takes me 5 times to explain it to support, and I don't think they ever "get it". I did explain it to top management and they couldn't believe the system would have this glitch, but not enough people complain so they don't fix it. Here is the issue. If you offer "FREE SHIPPING" codes, Shopify has a smart "limit to X dollars". Well Recharge doesn't have this limit. So if somebody orders a $10 product, and they have a free shipping code, they can request FREE FEDEX OVERNIGHT even internationally. So a $10 product can get $300 overnight fedex shipping for free. This really sucks. Every couple of weeks I catch the glitch but more often it goes out on it's own. Very annoying. RECHARGE! ARE YOU LISTENING? FIX THIS GLITCH! IT HAS BEEN 2 YEARS NOW.

Super helpful! Very responsive. The agent helped me get my issue resolved in a timely manner and was very patient with my questions.

I migrated from Ordergroove, because at the time Ordergroove was only really for enterprise level clients. Recharge helped me through the entire process of migration. The platform is very user friendly and great for smaller brands looking to scale.

Der Chat war direkt erreichbar und hat uns schnell den Lösungsweg einfach und verständlich erklärt. Beim anschließenden Support per E-Mail stand die gleiche Person zur Verfügung, sodass man nicht alles neu erklären musste. Auch hier wurden Fragen zügig beantwortet und das Problem könnte gelöst werden.