Recharge Subscriptions

Sept. 9, 2021

Robert was very helpful and fixed our problem! He gave us very specific directions and we were able to fix it quickly. Thank you!

Sept. 9, 2021

Support has been great -- Juan, Jon, and Terrell have all been so prompt and helpful! The chat support is very responsive.

Sept. 9, 2021

I use this app to bill subscriptions monthly and semi-annually and annually. So far-so-good. Terrell has helped me multiple times and Recharge remains an important part of our Shopify store.

Sept. 9, 2021

Amazing support! Very friendly and skilled. And so fast to respond. I truly appreciate it and couldn't be happier with the app. Very user friendly

Sept. 8, 2021

ReCharge has been a great app for our 'subscribe and save' program. Also, their customer support is super helpful! :)

Sept. 8, 2021

Milica in Support was absolutely amazing. Thank you so much for your help! I know it was very simple, but it makes a huge difference when you're going live and need a simple link to work. So quick and helpful. !!

Sept. 7, 2021

Customer support has been responsive and helpful, they have been quick to assist and work to resolve issues.

Sept. 7, 2021

good app with helpful support team, easy to use, support team always helpful and is a lot better than Bold subs

Feb. 22, 2022

100% recommend this app. The customer service isn't instant, but within a day and always very clear and easy to understand/follow. This has been a huge part of our business.

Sept. 6, 2021

I never write reviews but I feel like I have to, in this case, as a warning to potential users. I wanted ReCharge to work. I've used others in this space and found them lacking. With the number of features ReCharge claims to have it felt like a no-brainer. Instead, to date, I've run into the following issues, causing us to lose revenue and customers: - ReCharge doesn't understand sales tax and sometimes doesn't collect it properly, leading to lost revenue, or over-charging customers. They don't have a solution besides radio silence in their emails. - ReCharge doesn't understand the easily-attainable-from-Shopify shipping rates and will sometimes not collect shipping charges, leading to lost revenue. They don't have a solution besides to just don't collecting shipping charges or charge based on weight, not price. (No one told them that's a terrible recommendation, obviously.) - ReCharge's integration doesn't work with OS 2.0 themes, full stop, regardless of what they tell you. (It's not like it hasn't been in the works for a while.) - ReCharge made a change to their shipping component, causing my customers recurring orders to silently error out and not fulfill. This caused at least one of my customers to cancel, resulting in lost revenue. (I received no indication there was a problem, and ReCharge sent my customer a notification email that their order was shipping soon.) If you're not noticing a trend, here, it's this: with the hundreds of millions of dollars they've received in funding, their tool appears to be built like they had zero funding and had to create it in a weekend. I wish I could leave them because I don't trust them with my business or my customers, however, the competition is outright worse. I don't know where all of these 5-star reviews are coming from. They appear fake. I haven't had a single month in the last half-year where there I didn't run into an issue with ReCharge, and after speaking with colleagues in the e-commerce space, they all had similar views and opinions. Even after all that, I still managed to give them two stars. Like I said, their feature set is great when it works, but that's where it ends. Their support team is subpar and has no interest in seeing a problem through to a solution. Their documentation is scattered and inaccurate. You'll be fine if you don't do anything remotely complicated or ever need help. I wish I could go back in time and never sign up with them. I have customers I can't migrate away from their platform, at all, so I'll always be stuck to them unless I want to lose even more revenue. Maybe it's worth it.

Sept. 3, 2021

We've been using the app for over a year now, and the support has been swift and personable in that time. Thanks, Nena, for your help!

Sept. 2, 2021

Great customer service! Very helpful with step-by-step how to's that are informative and easy to understand.

March 28, 2022

HORRIBLE SUPPORT!! Non exsistent support, they could care less here. I am not the only one from these reviews. Customers cannot even manage their own subscriptions! I am not very satisfied with this app. We used to use Bold subscriptions and have migrated over to recharge about 6 months ago and have had nothing but problems, so many issues with our customers changing addresses on the backend and then it doesn't change for us when we ship, also I have had a number of subs charged without shipping costs, the list goes on and on for errors. To get any help from Recharge is very difficult, they have no live chat and it just goes to an email ticket, every response I have ever got from them has never helped solve our problems. Our subscription revenue has decreased a lot since using recharge, This has cost a lot of loss here Do not use this app **ONE YEAR LATER AND STILL ISSUES, MORE THAN BEFORE. CUSTOMERS ALWAYS UPDATING ADDRESSES NEVER WORKS, THINGS GET SENT TO THE WRONG PLACE, ITS GLITCH AFTER GLITCH ON THIS APP. THEIR LIVE CHAT OFFERS NO HELP ONLY "CONTEXT FOR SUPPORT" TAKES DAYS TO HEAR BACK FROM ANYONE. BY THAT TIME ITS FAR TOO LATE. I REGRET EVER MIGRATING OVER TO THIS SERVICE. IT IS INCREDIBLY UNRELIABLE

Sept. 1, 2021

I enjoy using recharge to easily adjust our company's customers plans. It is very smooth and simple to use. Milos, and the support team are always quick to remedy any issues.

Sept. 1, 2021

Excelente app y lo mejor es la atención del equipo de soporte. Me han solucionado un montón de dudas!

Aug. 31, 2021

Great app, good support (mostly / sometimes takes some days/weeks to reveice an answer). Ive been using Recharge for some years now as a Pro customer. I like it´s flexibility and the support, which mostly answers quite quick. However, I hope there will be features available in the future for Shopify´s multi-country-pricing & multi-currency support.

Aug. 31, 2021

Juan C. - Extremely helpful customer support. Quick, accurate, and detailed information to solve a problem. Thanks, Juan!

Aug. 31, 2021

Good app - rather efficient for businesses wanting to set up subscriptions. Great possibilities of customization also.

Aug. 31, 2021

I asked for help regarding an english word I was technically unable to translate. Nigel was very helpful!

Aug. 30, 2021

We have been using ReCharge for almost a full year and it has been a great addition to our store. There are some bugs that pop up from time to time, but their support team is always helpful in getting these remedied.