All reviews

Rating Breakdown

  • 5
    87% (1,791 ratings)
  • 4
    5% (107 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (117 ratings)

Reviews with Text

  • 91% (1,867)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 7, 2025

Quick response and excellent support! Was able to get my issue addressed within the first few email exchanges.

Using app

Almost 8 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 26, 2022

Bryan Nguyen was very helpful. We could not figure it out via email so he sent me a zoom link and patiently worked with me for over two hours. It was so kind and extremely beneficial. He had great ideas and was very generous with his time.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 25, 2022

Joey answered my question quickly, thank you so much & please give him a raise! Thanks, Jonathan Made in New Mexico

Using app

18 days

Total reviews

4

Average rating

5.0

4 / 5 Share

April 22, 2022

The is brilliant and the team were fantastic to work with, very helpful and quickly turned around some of the challenges I had.

Using app

About 1 month

Total reviews

3

Average rating

4.7

4 / 5 Share

April 21, 2022

We converted to Shopify 2.0 and worked with your team, specifically Matt A., to make sure everything transitioned smoothly. We had to reset our system but everything worked out great!

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

April 21, 2022

Le service client de recharge est très réactif ! J'ai eu la chance d'être accompagnée par Juan et il a réglé mon souci en quelques minutes, ce qui est très agréable ! Je les remercie pour ce service de qualité !

Using app

About 4 years

Total reviews

5

Average rating

4.2

5 / 5 Share

April 21, 2022

My experiences both past and present have been incredibly helpful, thorough, and quick. I have just gained access to the 'chat feature' and am excited to utilize this tool.

Store

FEND

Using app

Over 1 year

Total reviews

5

Average rating

5.0

4 / 5 Share

April 21, 2022

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

Using app

Over 3 years

Total reviews

6

Average rating

4.8

5 / 5 Share

April 20, 2022

The app works fantastic. Super pro. The support team is top-notch. Answers super fast and is proactive with your problems. Recommend 100%!

Using app

About 1 month

Total reviews

11

Average rating

5.0

5 / 5 Share

Nov. 17, 2025

Over time this app has gotten better with the new upgrades and features added. I have recently reached out to the support team for help several times, and they have always been super prompt and helpful. Especially Eduardo M.! Who provided a helpful solution and went above and beyond to implement.

Using app

About 9 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 19, 2022

We have been using this app for several years now and every once in awhile we run into a glitch which needs to be resolved by Recharge. Juan's support today was exceptional! He went above and beyond in both explaining and resolving our issues. I have been communicating with Recharge customer service for years now, but Juan is one of the best technicians I have ever dealt with. He was patient, kind and thorough and checked back with me to make sure that everything was correctly implemented. This is customer service at its best!

Using app

Over 5 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 18, 2022

Meredith M. was sooo quick and helpful! Wish I could have her always around to help answer our recharge questions!

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 15, 2022

Received wonderful assistance setting up our account. Our customer migration was a breeze, thanks to Julmar!

Using app

9 months

Total reviews

1

Average rating

5.0

4 / 5 Share

July 26, 2022

Very good Help ! Recharge team helped me very quickly to solve my issue. They are super nice and helpful.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

May 2, 2022

Reached out to Customer Service, and was helped by a wonderful Customer Service Rep named Juan. Thanks for your quick help and reply!

Using app

5 months

Total reviews

10

Average rating

4.6

5 / 5 Share

Nov. 15, 2022

I recommend Nick from E-shop genius – he always responds swiftly to any communication and completes tasks very quickly. Also, to date he has always been able to complete any website task I have requested. Recommend E-shop genius without hesitation. Matthew

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2022

I really appreciate Vuk's assistance in answering questions about my subscription. He was super helpful and I'm very happy with his service.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2022

Overall we are very pleased with Recharge. It does require some knowledge to be able to navigate the app. Their support has been great whenever we needed help!

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 14, 2022

Milos was incredibly helpful and solved my problem very quickly! Thanks for great customer service..

Store

Coterie

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 14, 2022

I was helped by Sheana R in customer service and she was outstanding! She understood exactly what I needed and she implemented the changes right away. This was vital to my store and I'm very thankful for her fast and friendly help.

Using app

About 7 years

Total reviews

3

Average rating

5.0