All reviews

Rating Breakdown

  • 5
    87% (1,793 ratings)
  • 4
    5% (107 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (117 ratings)

Reviews with Text

  • 91% (1,869)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 14, 2022

Milos was incredibly helpful and solved my problem very quickly! Thanks for great customer service..

Store

Coterie

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 14, 2022

I was helped by Sheana R in customer service and she was outstanding! She understood exactly what I needed and she implemented the changes right away. This was vital to my store and I'm very thankful for her fast and friendly help.

Using app

About 7 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 3, 2023

I use their chat customer support service and always get a quick response! Their support team is very knowledgeable, friendly, and great!

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

April 14, 2022

Great addition to our store and gives us everything we need to manage subscriptions. Support is also fantastic

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 13, 2022

Recharge has been a great addition to my business and their customer support team has been very helpful in getting me started, especially Juan C. Thank you and I highly recommend this service.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2022

Great app, great customer service. Very efficient at responding and has been a great addition for our website.

Store

Olly's

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 13, 2022

This app has been a game-changer for us. It's streamlined the subscription process and is managing it smoothly. Our customers love it and we've seen a huge uptick in our subscription orders. The support is second to none. Timely and clear responses. Feels like the recharge team is part of our team.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2022

We have been using this app for several years on 5 websites after trying others, and none can compare. For several years we were not aware of just how powerful it could be. We worked with Kaitlin to get a better understanding and are now focusing on stronger retention strategies. I highly recommend this application. This is a company that strives to be the best and they demonstrate that with great support and knowledgeable staff.

Using app

Over 4 years

Total reviews

6

Average rating

5.0

4 / 5 Share

April 12, 2022

They have a great support team that always provides good technical support, sales are going better than before using the app.

Using app

8 months

Total reviews

2

Average rating

4.5

5 / 5 Share

April 12, 2022

I love this app. It has help increase my sales through subscriptions by 20%. And we haven't fully utilized it yet. I highly recommend.

Using app

Over 4 years

Total reviews

3

Average rating

5.0

1 / 5 Share

March 27, 2024

Over priced and taking too much from their customers. If you are a small business trying to scale steer away!! High monthly fees, as well as fees per transaction and an extremely slow analytics system to go with it.

Using app

Over 2 years

Total reviews

6

Average rating

4.3

5 / 5 Share

April 11, 2022

This app has been great for our coffee subscription. It’s nice to have customers be able to update or change their subscription on their own.

Using app

About 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

April 9, 2022

We've been using Recharge for a few months now and it's been great with securing these repeat purchases. Tech support is amazing and always very helpful. Would 100% recommend it!

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

April 12, 2022

Appreciate the quick response to our rogue widget! Juan C. was very helpful and was able to identify and resolve the issues with our code in a timely manner.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

1 / 5 Share

April 9, 2022

Terrible app. Despite setting up the tax settings to the staff's specification, for 30% of our customers, the app double charges taxes. Understandably, we get a ton of angry customers and chargebacks because of this. I opened a ticket 8 days ago for this. Since then, my ticket has bounced around to multiple agents, and I've received useless suggestions like 'disable the taxes' or 'regenerate the charges'. We've been using recharge for 4 of our stores, and we're now going through the painful process of migrating to someone else. So far, skio seems like a good option. If you're a medium sized company looking for a subscription app, I suggest you stay away from these guys and pay for a proper solution - even outside of this tax issue, the app is full of glitches.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

April 7, 2022

We had a problem with some product variants and emailed the support at Recharge. Meredith took over and after some explanations of what the problem was from our site... she just solved it, in under an hour. It takes days for other apps' developers to respond to support requests, but we know that when you use Recharge for your subscriptions, not only does everything work automatically but their support is top-notch! Thanks Meredith!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

April 6, 2022

I began using Recharge when I migrated over from WooCommerce to Shopify. Recharge customer service has been nothing short of amazing, replying so quickly no matter the day. Seriously, their customer service is unmatched. Highly recommend recharge from those who are beginners to using Shopify plugins, all the way through experts!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2022

Good, friendly and fast customer service! I wished for more compatibility of RECHARGE with other apps but with the Shopify checkout + RECHARGE that wouldn't be a problem.

Store

SIRPLUS

Using app

About 4 years

Total reviews

15

Average rating

4.9

5 / 5 Share

April 6, 2022

I had a really good experience with this app. Support is always extremely responsive and helpful. Like it a lot more than what else is available.

Store

SUBI

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2022

There are a few Apps on the market that provide subscription options for customers that you can plug into your website. Recharge is the only one I have found that allows my customer to decide when they want their subscription to renew rather than them being forced into a date that does not work for them , which provides great customer retention for me and service to my customers.

Using app

2 months

Total reviews

4

Average rating

4.8