Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,852
chart
#2,058
All reviews
Rating Breakdown
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Aug. 6, 2021
Great experience so far, Evangeline on the ReCharge Support team was extremely helpful! We had a non-standard issue, and she truly went above and beyond to make the app work for our business
Aug. 2, 2021
Super easy to use and set up. Videos and documentation are helpful. Support was also very helpful in researching issues.
Aug. 2, 2021
So far this has app has had the most bang for the buck out of various subscription apps I've tried and the support team has been extremely helpful and quick to respond! I've been working with Nikola, who has been so patient and detailed in responses!
Aug. 3, 2021
UPDATE: Customer service was great and was able to resolve the refunding issue we had (i.e. issuing the refund thru Shopify's dashboard doesn't initiate the refund, so be sure to issue the refund thru the Recharge/Stripe/3rd Party app!) George was awesome and even reimbursed the couple of dispute fees we had. Other than the refund issue, this app has worked great for us and it was very easy to set up.
Aug. 1, 2021
Excellent customer support from Rudy of the Support Team - went above and beyond to help out. Timely responses and extremely professional.
Aug. 1, 2021
Probably the most UN - USER FRIENDLY app on Shopify. Customers find it hard to swap, pause, cancel, items. Admin backend is terrible and backward, need 100's of clicks to make changes and have to do everything ONE BY ONE. Support is slow unless you PAY FOR PREMIUM SUPPORT. You should know the value of recurring orders is HUGE for online stores and you need to improve your over all interface. I have lost customers as they get frustrated to use the customer account management system, its terrible
July 30, 2021
Terrible customer service and support. Zero support for launch. Advised a 30min migration - it took 72 hours. Use another subcription app.
July 30, 2021
Very fast support from them on my first request. Haven't used the app much yet but so far so good. Happy with it.
July 30, 2021
Recharge has helped us tremendously by streamlining a bunch of processes that we had traditionally put together with custom code and manual workflows. Now we've got it all in one place, and the customer support is top notch! They are timely and thorough--couldn't be happier to work with them.
July 30, 2021
I have used ReCharge for years now and every time I've had a question or concern they have responded to me promptly and have been able to assist me. Highly recommend them and their service.
July 30, 2021
As a subscription system, the app performs fine. We are always on the hunt for a new system because Recharge's support leaves a lot to be desired. First, do not pay for enhanced support. It is no different from what is built in. When you do finally communicate with support, you will be gaslit approximately 3 times before they acknowledge that the problem exists. "We can't duplicate the problem" "There was nothing attached" "The video example you provided isn't long enough". In between each communication is at least 24 hours. It's exhausting. Most problems I've finally fixed myself using message board info or YouTube videos. Other problems require a developer. However, Recharge's recommended developers never get back in touch. I have one persisting issue that I cannot correct, Recharge refuses to correct and their developers won't acknowledge me. If all you do is sell subscriptions, Recharge is adequate. If you have other products in your store, prepare yourself for ongoing interaction with support.
Aug. 12, 2021
Gabriel was amazingly helpful when setting up my promotion on Recharge, making sure that it was set up correctly! So prompt with responses and went the extra mile to help me - it was so appreciated!
July 29, 2021
Phenomenal customer support! I needed an issue resolved quickly, and Vuk helped me out seamlessly and resolved my issue.
July 29, 2021
Very good app and effective customer service ! It runs as it should and their support is very reactive if you have any question
July 29, 2021
Great customer service, fast and effective. Great app full of options and with translations available to spanish.
July 29, 2021
Great app. Tigist from the support team was incredibly patient and helpful with the technical issues I was experiencing!
July 29, 2021
The Recharge team has been great (Ana, Brendhain, Timoor & Jairus specifically). We've been with them from the beginning and they've been open to ideas and very responsive in helping to solve anything that needs to be addressed.
March 1, 2022
Resolved my issue and was a very fast response - much appreciated. This saved me a lot of money as a developer quoted high for a simple task.
March 13, 2023
Prompt response and super helpful. We've been using Recharge for more than 2 years and we are happy with the customer service experience. Amber is really helpful