Recharge Subscriptions App

We use Recharge to process monthly and yearly charges as part of our membership program. Everyone we've worked with has been great help, especially Gordon. Recharge is easy to navigate for customers and for us on the backend. The few times we've needed help with something we have received it in a timely manner.

We made the switch from a popular subscription service to Recharge and it was the best move ever!! Our subscriptions have gone way up already in just a week. The support team is by far one of the best support teams I've worked with. I was able to get the migration and setup done with the help of their team and I'm not a developer, just a somewhat tech savvy person. I've had a few user-error things happen and they've helped me quickly and always respond right away. So happy we made the switch and I know my customers are too!

Zach and Bryan and the rest of the team that helped us migrate over, have been great to work with! It only took me a few weeks to migrate over! You just need to stay on top of both your old app and new app and make sure your .csv is staying up-to-date on two platforms side-by-side. Tedious? Yes! Especially if you don't know what you are doing. However, they explain everything and response time is FAST! Once we migrated over, small little issues arose but those were handled just as fast! After migration, I realized that my current Shopify theme wasn't looking too great and needed help switching themes. Well, once again, contacted Recharge and BOOM! - Bryan and his team helped me with integrating our new theme and adding the necessary widgets/links. Having the Recharge subscription app is like having a Mercedes Benz with their Top of the Line Service providers - making sure all the bells and whistles are working at Top Performance. Keep in mind we are a small company too! Recharge could have easily put us on the back burner knowing we aren't going to be making them much money anytime soon. (I know other apps that do this!) I just wish I would've migrated over SOONER! Thanks guys! Ocean blessings from The Oceanista Family Southern California

We use Recharge to help manage our subscription system, it works well and we've had some kind folks from their team help us make changes to fit our business's unique needs. That being said, their customer support is quite simply the worst that I have ever seen. If you don't like waiting 70 (seventy) days for assistance with a question, you should look elsewhere. Couple this with the fact that they try to charge customers an additional $300+ per month for an "Enhanced Support" package in order to get more timely support, and the benefits of using Recharge over a competitor are slim to none, especially if you're a small business. Would not recommend unless the company seriously overhauls its customer service.

Works great! We use it in 3 different stores :) Every time you need support, they reply and help you ASAP!

This app is not user-friendly at all. You have to click a lot of buttons to get what you want. And I agree that many of their customer service don't understand their product at all. They simply provide links and ask you to read their instruciton.

I am updating my review based on more recent experience with recharge. I migrated from a popular platform that sells only subscription boxes, and I'll be honest, I experienced a lot of challenges in the first month on the app. By the time I found Matt and Nick, I was beyond frustrated. But in the end, they saved the day. Nick helped clean up the migration issues in the "nick" of time before my customers renewed. And Matt ensured all of my other questions were answered thoroughly and in a timely manner. There are areas on the app that can use improvement. Specifically, a way to add a ship-date (instead of being on the same date of the renewal), and a more user-friendly customer portal. On the bright side, I learned how to use the app quickly, by running through these issues together with the customer service team, and my customers barely noticed the massive work we did behind the scenes, as it was a mostly-seamless transition on the customer-facing side.

Excellent, fast customer service. Some data redundancies that can make entry a chore, but overall does exactly what we need.

We're not in love with the ReCharge app. It's a bit non-intuitive and wonky for customers to easily make changes. Seems most can not figure out how to log in to their accounts. I WILL say that we've recently had an issue that we have been dealing with ReCharge Customer Support, and they have been fabulous. Specifically Zachary and Hector. Prompt, efficient, and effective has been their troubleshooting. They're exemplary.

We use Recharge to offer subscription items to our customers and we are very happy with their system. Even when we have issue, which are rare, the support is quick and effective.

This app is PERFECT for subscriptions. We have been using in our shop for about 2 years now and runs very smoothly. Their customer support is BEYOND helpful and very responsive!

The Guided Launch process made migration easier than I ever would have expected. The support received from John in the Recharge Launch team was fantastic; fast response times, thorough explanations and flexibility to work across our timezones. We're looking forward to our customers experiencing the improved customer portal and overall subscription experience, with the features that Recharge has available.

Roberto was so helpful, and really helped me understand the issue and get to the bottom of it - great customer service. Thanks, Holly

The app is very easy to install. The customers interface is comfortable to work with, but not always intuitive. Customer support is great. Vary fast, very efficient and very friendly. Thank you.

Customer service was excellent in helping with my subscription products, in a timely manner. I recommend the Recharge app. for your e-commerce business needs.

Had the best service experience with Juan from ReCharge support. He solved an extremely complicated issue for us within a couple of hours — and it's a testament to the level of service that ReCharge provides.

Highly recommend this app! The support staff are very helpful and prompt with their responses. They are the best!

It's a good tool and Adam from the support team was super helpful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always have a great experience with their CS answering my questions quickly and thoroughly. They always follow up and ensure I am satisfied with their support. Could not recommend more!

this app has great customer service and customizability. their team went above and beyond to assist us in changing our UX