Recharge Subscriptions App

Recharge has been a really helpful app. And their support team has been exceptionally responsive answering questions.

RECHARGE IDIOTS CANT FIX GLITCH RESUKTING IS THOUSANDS OF $$ LOST!!!! COUPON CODE GLITCH! FREE OVERNIGHT? NOOOOO!!! Ok, so this glitch is SUPER annoying. It usually takes me 5 times to explain it to support, and I don't think they ever "get it". I did explain it to top management and they couldn't believe the system would have this glitch, but not enough people complain so they don't fix it. Here is the issue. If you offer "FREE SHIPPING" codes, Shopify has a smart "limit to X dollars". Well Recharge doesn't have this limit. So if somebody orders a $10 product, and they have a free shipping code, they can request FREE FEDEX OVERNIGHT even internationally. So a $10 product can get $300 overnight fedex shipping for free. This really sucks. Every couple of weeks I catch the glitch but more often it goes out on it's own. Very annoying. RECHARGE! ARE YOU LISTENING? FIX THIS GLITCH! IT HAS BEEN 2 YEARS NOW.

Super helpful! Very responsive. The agent helped me get my issue resolved in a timely manner and was very patient with my questions.

I migrated from Ordergroove, because at the time Ordergroove was only really for enterprise level clients. Recharge helped me through the entire process of migration. The platform is very user friendly and great for smaller brands looking to scale.

Der Support per E-Mail war schnell erreichbar und der Feature-Weunsch wurde schnell aufgenommen.

Solid way to create/maintain operating revenue. Never had any issues and customer support is very good.

I've been using Recharge for a while now, and have always had a positive experience. In the last few days, I have been experimenting with some slightly more complex elements within the page designs and was stumbling at getting my subscription app to work correctly with Recharge. However, I reach out to their support team and was helped every step of the way by Eduardo who personally helped me fix the issue that was arising. Clearly, Eduardo offered some out-of-scope support which I massively appreciate. Thanks!

Have been using Recharge now for over 4 years. Great App with super customer service and very speedy sorting out any tweaks. We recently updated our theme and had some minor issues with the widget. Recharge done all they could within their means and recommended eShop Genius to us for further dev work with up to 5hrs free dev. Nick from the eShop quickly got back to us and fixed our issues. 5* service thank you Nick and Recharge

Really great and easy app to use! And I must mention the absolutely superb customer service! I'm very impressed by the speed and attention to detail in my requests. Overall, very highly recommended.

Can someone please get back to me. Since 6 months ago we are requesting to convert to a Shopify checkout integration as recharge is not compatible with out delivery date selector Zapiet. Customers can't make any new subscriptions as no-one can checkout with a subscription product at the moment. I've messaged and emailed so many times to your support team, please please please help.

ReCharge are always super fast at responding to any problems we have! Nena has been really helpful today - sorting a problem with one of our customer accounts with no issues and answered all my questions very quickly!

We've used Recharge as our subscription solution since 2019. In the past year in particular, we've seen Recharge make big strides in product development and customer support. Our CSM, Gordon, is always responsive and has been a great advocate for us in getting needed features launched. We're excited about what the future holds for us and Recharge and look forward to a continued strong partnership in the coming years.

ReCharge is a great subscription app. Their support team, Nikola and Vuk specifically are always attentive and helpful when I encounter tech problems.

Great onboarding and account management. We have a special "personalized" bundle setup where we need to add/remove products from subscriptions and Recharge's team has been very supportive and they still are. We have a direct Slack connection to their API support team and their account managers are very responsive and supported us in migrating from our previous subscription provider. If you're looking for committed B2B support to help you get set up and run your subscription business, Recharge is a great way to go in my experience.

Phenomenal customer service. Every issue we've had, they've masterfully (and gracefully) handled and solved. I know that may be setting the bar high – but I'm confident this will be your experience too. I hate writing reviews (I've got too much to do and they feel like a waste of time). But they have helped me make important decisions in the past - so here's hoping it helps you. Look no further for your subscription solution. This is your sign to stop looking – you've found the app you're looking for. You're in great hands.

Subscriptions are one of the most critical online revenue streams for a business and ReCharge is simply, the best app on the market. It's easy to use and implement, run analytics and reports, manage subs internally, and the UI for customers to manage their own subscriptions is really great too. The only drawback is that third party tools like ReCharge don't always play nice with Shopify or updated Themes. Fortunately, ReCharge works with e-shop Genius to alleviate such issues. And e-shop Genius is extremely responsive, professional, and very efficient at solving problems. Recently, we had an issue with ReCharge not working with Collection pages and we received an overnight solution to a complex problem. Special thanks to Nick!!!

I recommend this app to others because it can give us a ability to have separate shipping profile for subscription products. Also, we can reach out to customer support any time and the resolution time doesn't take longer.

Jairus was fantastic in helping with a number of complicated integrations, this was the second time I've worked with him and ReCharge and I can't recommend them and him highly enough.

Nick from e-shop genius was absolutely amazing to work with, very responsive. The amount of support I received was amazing!

Renata was a responsive support Rep. She understood our mission and goal and found solutions. She walked me through our options and solutions, provided a timely update, and sent a video to reference in case I need to make these updates myself in the future. One of the best Recharge Reps I have worked with!