All reviews

Rating Breakdown

  • 5
    85% (1,617 ratings)
  • 4
    6% (114 ratings)
  • 3
    1% (19 ratings)
  • 2
    1% (21 ratings)
  • 1
    6% (110 ratings)
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5 / 5 Share

July 23, 2021

Any time I have an issue, the service team (Especially Sukhmun P.) has been incredibly helpful and able to answer all my questions in a way that made sense and work with me to help me better manage how our store uses ReCharge.

Using app

Over 5 years

Total reviews

6

Average rating

5.0

4 / 5 Share

July 23, 2021

This app has gotten much better with the updates that were made to it recently. The support is also top notch.

Using app

8 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 12, 2022

Kiki L answered my question quickly and her customer service was 5-Star. Your app is easy to use but I find your Help/Support Center difficult to locate answers in. Your team is great and I usually reach out to them by message directly because I go around in circles trying to get an answer through the Help screen. I have to say, though, the recent update is good as it provides more detailed analytical info.

Store

Fekkai

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2021

Great use for subscriptions with your Shopify. Great support when needed. Found it super fast and efficient :)

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2021

This app supports my business on a day to day basis. Their customer support is excellent. Highly recommended

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2021

Very happy with the customer support received when I had an issue with my shipping options. Highly recommended!

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 22, 2021

Customer Service was amazing. I had an issue setting up the recharge add-on but a quick chat with their support team fixed it. Within 5 minutes I had it up and running my products were available as a subscription.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 17, 2021

Love Recharge support - always helpful and fast. I cringe at the thought of reaching out to most support orgs, but not Recharge. Most recently, Bryan Nguyen took awesome care of me. Just worked with them again, great as always!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 22, 2021

Recharge support is fantastic!!!! They were able to help me resolve my issue quickly and satisfactorily.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

4 / 5 Share

July 22, 2021

This app is helpful for me to grow my business (though it does have some bugs occasionally) Support staff is attentive and helpful when I emailed them. Thumbs up!

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 22, 2021

Customer Service is very responsive and helpful! I had some quick questions on install and they got back to me within 15 minutes.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2021

Alicia and Matt from Recharge were super helpful in getting me set up with payment and checkout for my Shop. Thank you so much!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2021

I had a great experience this morning with recharge chat support! Snežana A. went above and beyond in helping a new user navigate all the questions I had and any issues I was having with my subscription service. You are very lucky to have a representative like Snežana A.

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

July 22, 2021

ReCharge has some real positives, however it does have some drawbacks. It is not particularly user friendly in the first instance. After working with ReCharge for a while it is now excellent, but it takes a moment to work out the most effective way to use it.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

July 22, 2021

Easy as - amazing customer support too! Takes no time to set up and integrates perfectly with shopify!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 22, 2021

i needed to know who was purchasing what product within my various subscriptions for work. recharge was able to add in a tool so i could get access to this information. super helpful and quick response time too!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2021

The customer service was amazing! They answered all 4 of my questions individually and understood what I was saying the first time!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2021

This is a great app, the customer portal was recently updated too and it's awesome. Great customer service. Responses are fast and efficient!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2021

John addressed my issue immediately and correctly putting me back on track saving me time. Appreciated the prompt and quality support.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 20, 2021

Although new to the program and have yet to get subscribers, the customer service has been excellent! Jaxon was very quick to respond to my question and provide the answers and help I needed to make things work more smoothly with my inventory management software. Thanks again, you guys are great!

Using app

Over 1 year

Total reviews

17

Average rating

5.0