Recharge Subscriptions App
Smarter subscriptions powering your growth & retention
Rating
4.8
feedback
2,106
chart
#2,128
All reviews
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Feb. 16, 2022
I recently had a minor niggling issue with inventory & Elijah P from recharge support spent a day back and forth with me and couldn't have been more helpful. Problem solved, really rate the support and the detail they provided. Thanks
Feb. 16, 2022
Overall the app works, the updated interface is a lot more user friendly, but I wish some things were easier, especially from the customer pov.
Feb. 15, 2022
Customer service has been great! Matt A. was able to help me trouble shoot some specific issues we were having with order triggers and walked me through how our team would be able to automatically apply discounts on our subscriptions at checkout.
Feb. 15, 2022
This app works fairly well for what it's meant for however, there are a few things I do not like about it. I'll start with what I like about it first. Pros: The Recharge customer service team is very responsive and super helpful. I was using a different subscription app previously and was in search for a better one. This one is better than what I was using but I feel that it could still offer more. Customers who are subscribed are able to add other products to a future subscription order as a one-time purchase, so that the added product is only added to one order and not all future orders. This is something the previous app I was using did not offer. Cons: There is no pickup option so that local customers can subscribe to my products and pick up their order, so I had to build a work-around. If you use the Recharge check-out there is an option to add notes to customers subscriptions that will show on future orders however, if you use the Shopify check-out this option does not exist. I find this extremely inconvenient if you need to leave a note on the customer's next order, or on all future orders - you can't. I use to use a different subscription app and decided to switch to Recharge. The migration went fairly smooth however, I kept finding several orders that randomly had free shipping and no one seemed to know how or why. I believe this issue has finally been resolved and must have had something to do with the migration I hope. When I have a store wide sale, I use an app that changes/discounts the prices of all of my products. If someone were to subscribe during a sale, all of their future orders will reflect the sale discount, as well as my subscription discount that I offer. So my team has to go through new subscriptions after every sale and adjust the prices. I believe this could be resolved by using a discount code for my sales rather than changing all of my prices however, I apply different discounts to different products so a discount code with one discount to apply to all orders doesn't really work well for me. If a product goes out of stock on my Shopify store, Recharge doesn't know and customers can still add the items as one-time purchases to future subscription orders. So you have to have a collection of products that are specifically the only products that can be added as one-time purchases, and when one goes out of stock you need to remove it from the collection. I will continue to use this app as I don't think there is a better option right now
Feb. 15, 2022
The app is a little bit confusing with its features - it's not as straightforward. However, the customer support is amazing and quick and resolved my query quickly 5 out of 5.
Feb. 14, 2022
You're telling me that I have to set up subscription 1 product at a time? I have hundreds of products in my store. No time for that!
Feb. 14, 2022
Every time I have an issue with shopify regarding customers subscription, the team has been very attentive with an easy and straight forward explanation and directions for the company and for the customers. Elijah has being very very helpful and professional, offering an instant and accurate reply. I am very satisfied overall with your customer attention.
Feb. 13, 2022
I really like the app. It's easy to use and their support team is very responsive. BIG Thumbs Up! :)
Feb. 11, 2022
Very helpful support and good functionality. Thank you for helping me get my products and collections set up!
June 20, 2023
Gordon C helped with the big implementation and saved us a lot of time. He was there to answer the tough questions and we got it all working.
Feb. 10, 2022
Miley was a great help and responded right away. We have had various Recharge issues in the past and didn't get quite the correct response in a timely fashion so this was much improved customer service. Thank you!
Feb. 10, 2022
Mikey in customer service was fantastic. Much appreciated. The app is great, never have major issues that customer service doesn't help me quickly resolve.
Feb. 10, 2022
We've run into some bumps with customer payment and billing issues and while the issues were frustrating, we really appreciate how quick and responsive the Recharge support was. Nigel was very helpful!
Feb. 10, 2022
There's a reason Recharge is one of the main subscription apps for Shopify. The new checkout integration works great and the developer docs and support team are very helpful.
Feb. 10, 2022
Ein toller Kundenservice der mir schnell helfen konnte. Mit der app sind meine Kunden und ich sehr zufrieden.
Feb. 9, 2022
I had a great experience and the service was outstanding. Issues resolved! Adam B was very helpful and provided details so we could understand and correct our issues.
Feb. 9, 2022
Best app for recurring subscriptions. The user interface is great and the staff is always available to help
Feb. 8, 2022
SUPER RESPONSIVE CUSTOMER SERVICE! I am very impressed with them. I wish other companies followed their lead.
Feb. 8, 2022
I love how this app truly acts like an automated subscription! Our team does not have to manually enter in orders anymore! If I have a question about an updated feature, I can easily e-mail tech support and they fix the problem for me . . . quickly! Erica was great at assisting us!