Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,910
chart
#2,508
All reviews
Rating Breakdown
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June 30, 2021
Kinder Beauty has been on ReCharge since day one, going on 2.5 years now. We love the ReCharge team, and they've helped us scale from a new startup to a significant ARR. They are always looking to improve and to rollout new features for brands like ours, and they truly understand the challenges subscription DTC businesses face. Big fan!
June 30, 2021
The ReCharge support team has been excellent to work with. We appreciate their dedication to help us achieve our sales goals.
July 1, 2021
Their support team is great! love how recharge works with Shopify payments. some of the account log-in stuff is a little whacky at set up, but they're always quick to respond and help
June 30, 2021
We’ve been happy Recharge customers for years. They’ve helped us expand our business. And they keep improving their service. Most recently, Dora at Recharge provided excellent customer service, following up consistently until she was able to confirm resolution of my concern. Thank you!
June 29, 2021
We have been using Recharge since early 2017 - being a start up company they are definitely very helpful and attentive to our requests, issues, and needs. Each representative that I have spoken to has been extremely helpful and provides me on-time support and listens and understands my inquires. We have had great conversations with account managers, Nilyria, Matt, and support engineer, Karis. The app is very easy to use from the admin and customer portal side.
June 29, 2021
I was willing to cope with the many technical issues. But you have neglected my support request for over a week on a very important theme launch, despite the numerous emails I've sent. You don't even have a customer service number. As a paying customer, what other options do I have to get my issues resolved? This is unacceptable. My project timeline has now been completely derailed because of ReCharge's inaction. Please please fix this now.
Nov. 1, 2021
Sydney was helpful concerns were asked and resolved in one go! The process was smooth and swift. User-friendly interface.
June 29, 2021
Great app and support ! Would recommend to anyone having a subscription business or planning to launch one.
June 29, 2021
Amazing support! The team is always there to help and is also the oldest subscription app in the market which makes it more reliable than others!
June 28, 2021
Very friendly and quick customer service. Great app with loads of flexibility, only thing that would make this even better is a form-fill subscription to give a clearer customer journey. Still five stars
June 30, 2021
I am very comfortable working now with this app and the support team did a great job explaining in detail some functionalities that were confusing for the team. Thanks Ashlie for your help!!
June 28, 2021
Fantastic support from Terrell, thank you! Fast response and problem fixed immediately! I recommend Recharge and of course Terrell :)
June 28, 2021
We haven't had the app long so we are still testing everything, but the customer service so far has been amazing. We ran into a few issues with set up and implementation and Nigel S. was able to help us every step of the way.
June 28, 2021
Love the customer support, they have been quick to help me out whenever I've needed it. Thank you!!!
June 28, 2021
Great app, even better support! Without recharge the alternative would be a web of services badly strung together. 5 stars from us
June 28, 2021
Love the customer support, they have been quick to help me out whenever I've needed it, cheers Brandon!
June 25, 2021
Brandon helped us solve the deep mystery of our new configuration between Authorize.net and ReCharge
June 25, 2021
AJ M. was extremely helpful in resolving our issue. We've been chatting with a few other people and have been delayed with the launch because no one was able to quickly fix. Thank you again for your assistance, AJ!
June 25, 2021
Gordon C was super helpful and very quick to respond to my questions and take of the issue I was having.
June 25, 2021
Gordon, what a machine, sorted the bulk updater job in 10 minutes then showed me how I can do it at my own convenience next time around.