Recharge Subscriptions App

Jan. 15, 2022

Support is very friendly and was able to provide me with a resolution to my concern. Please continue the great work! <3

Jan. 14, 2022

As a merchant, getting help form employees of the apps I am subscribed to is very important. Breanna W. went above and beyond to give me exceptional customer service. She was timely, efficient and effective in solving my issue with Recharge. Thus, though the app works well, what is more impressive is the service I got today. Hire more people like Brianna!

Jan. 14, 2022

So far our experience with Recharge has been amazing and much of that is due to our contact Gordon C. We were assigned under him in the first month or so after switching back and he has really helped us get up and running. He continually supports the business and is willing to help at any time. I have been extremely impressed with his knowledge and he has felt like part of our team. I will be really sad to lose him as a resource but he has done wonders for our experience with Recharge so far!

Jan. 14, 2022

We have migrated from another service to Recharge and are very happy with the app. Most of all the support from the Recharge team has been great every step of the way.

Jan. 13, 2022

Have been using this app for the past year and a half. We just relaunched our product line and had some issues. Bryan from support was able to solve our issues within a few hours. Excellent software and staff! Would highly recommend!

Jan. 13, 2022

Great support from AJ M. The app works perfectly and our customers are happy with it. Thank you recharge

Jan. 12, 2022

The quality of the product is amazing, the specialize on doing what they do, which is building an feature rich subscription service. Highly recommended.

Jan. 12, 2022

I had a good experience with Sarah S explaining the details on one particular refund case between our business and customer. All in all the app is pretty good.

Jan. 11, 2022

Recharge has been rolling out so many new features and their support is always top notch! Not only is their team helpful and quick to respond, they're just such nice people. :)

Jan. 10, 2022

The Recharge team has proven very useful when running through the features and implementation of the app on our website. Support gets back to us quickly and so far everything has been working without problems. Very satisfied.

Jan. 10, 2022

I signed up for this product when we had just a small handful of subscription customers. Now, 95% of our sales are subscriptions (thousands of subscriptions per year). As it is, my monthly bill from ReCharge is higher than Shopify, Shipstation, Quickbooks, Mailchimp, and all other Shopify apps **COMBINED**. This is, by far, the biggest money pit in our business operations. While the analytics have improved slightly since we first signed up, I am still having to manually assemble data to even understand what the app is doing. Combine that with it crashing this week... Ugh. I understand that ReCharge as a company is primarily focused on large enterprise accounts and that this Shopify app is a fairly new entry for them. However, there are significantly better choices on the Shopify App Store for subscriptions at a FRACTION of the cost. (ReCharge collects a flat fee PLUS a percentage of all dollars that flow through their system, including shipping! It gets expensive fast!) However, the actual people who work there are a delight. The support team is great and responsive and are always interested in keeping things up and running -- kudos to them! They're the real heroes here: they get all the stars in this review.

Jan. 10, 2022

Great app and excellent and expedient customer support when needed. Thank you for the great product and support team.

Jan. 10, 2022

We have been successfully using this app for almost a year already. Very happy with the results. Along the way there have been some errors regarding the compatibility of other apps we also use on Shopify, however, Recharge has answered extremely fast and has solved the problem very efficiently and with great professionalism.

Jan. 9, 2022

I have been using Recharge for four years and absolutely love it! Their support team is great as well.

Jan. 7, 2022

I use Recharge Subscriptions to automate the charges for monthly and annual subscriptions. It has been an excellent app. The developer provided me with the help I needed to set up my subscriptions. There have been only a couple of minor hiccups, but the customer service representatives addressed them quickly and were very courteous.

Jan. 7, 2022

I wish I could get fixes to dev issues. I still have to request from CS to get orders manually processed, I used to have permission but it changed somehow and now I don't. I asked to get permission and was not able to because it is under an email my team doesn't have access to. ReCharge could not edit permission for me.

Jan. 6, 2022

App is amazing. The one support situation we needed help with was handled so fast with awesome communication. We are big fans. Thank you!!!!

March 28, 2024

Really appreciate the support I received from Max! I sent an email to support and within 35 minutes Max was on it. Max was very personable and helped me to troubleshoot my issues, and he made sure he resolved all my issues before closing my inquiry. Our Recharge Rep, Paul, has been one of the best Client Success Managers I've ever worked with. He personally cares about our company's success as well as the success of my individual projects, and he is willing to meet on a whim to help unblock me whenever possible. Thanks for all your help Paul, we couldn't move so quickly without you! Overall, the Recharge team has been great and is a huge reason I would recommend the brand to other companies! I took a star off due to some technical constraints but they are minor.

Jan. 5, 2022

Nena a ReCharge Support Agent helped me to attain the Certificate of Residence (Statement of Information) promptly. Thank you.

Jan. 4, 2022

This is the best solution we've found for handling subscriptions on the Shopify service, given that they aren't supported natively. There is a bit of setup required but the support staff are very helpful in getting you up and running.