Recharge Subscriptions App

Dec. 13, 2021

The customer support has been great, responsive and helpful. App does pretty much everything it claims to do.

Dec. 10, 2021

I was having troubles with the Recharge app, I am not a developer so I was not sure how to fix my problem. I reached out to the Recharge customer service, and I seriously had the BEST experience I've ever had with any customer service rep. Matt is amazing, he went above and beyond to answer all of my questions, and tried to help me as much as he possibly could. He always responded very timely and made sure I was well prepared to discuss what I needed to do with our developers in order to get what we need, since it was our website that needed adjusting, not the recharge app. Thank you Matt A for your amazing customer service!

Dec. 9, 2021

This review is for Meredith, as I really appreciated her going above and beyond and taking care of an issue I had with my product variants. She didn't just tell me where to go to fix something, she took the time to fix it for me, which was very helpful as we're going through a sale and are super busy at the moment. Thanks Meredith!

Dec. 8, 2021

Meredith was a huge help in resolving a Shopify/ReCharge disconnect in my store. She was fast and the solution was perfect, made my customer extra happy!

Dec. 7, 2021

ReCharge support has been very helpful in terms of resolving our issues. We switched. We had some difficulty with shipping rules initially but they helped resolve everything. The customer portal that the customer will see to manage their subscription is great looking.

Dec. 6, 2021

Very simply, ReCharge just works. It's easy to configure and integrate, so it enables you to focus on running the subscription side of your business rather than programming a subscription solution.

Dec. 6, 2021

Great App and customer service! Highly recommend. Customer service is always willing to help with every request we are having - more like an extended team of us! :)

Dec. 3, 2021

We migrated from our legacy system to Shopify and integrated ReCharge to support our automatic reorder subscription customers. The Recharge onboarding team was wonderful and made the transition as turn key as we could expect. Andrew H. our launch engineering manager, helped us transfer/import all our customer information, which we certainly would not have been able to do smoothly without his help. Gordon C was our growth account manager for the first 60 days and helped answer all our questions, provided helpful articles to train us for our unique business needs, and set up zoom meetings to check in with us and provide real-time support. Highly recommend using Recharge! They have a wonderful on-boarding team.

Dec. 2, 2021

It is user friendly and integrates seamlessly with Shopify. Great user interface. Customer support is top notch. You will get a response in less than 1/2 hour. Rachel was super helpful with my question on how to move out the capture date of a customer's monthly charge.

Oct. 30, 2025

There is a lot of room for improvement. It gets the job done but how much they charge in fees should be much better. Surprisingly this is the top app in this category. As they have grown over the years, their support has not kept up with quality. Lot of back and forth before the issue is looked at or taken seriously. More apps are being developed in this category and hopefully, a more competitive selection will be offered.

Dec. 1, 2021

Breanna W. and Nevana were very helpful when doing our bulk pricing update. It would be nice if this app had the capability to do an easy bulk update on pricing (as in a check mark for current subscribers and one for new subscribers) so when you adjust a price you have the option to change it for both new and current subscribers. However, the customer service we received from Breanna and Nevana was great. Thank you.

Nov. 30, 2021

Great service. The app is what it is - brilliant in many ways, clunky in others, but I love the constant work being put into improving it.

Nov. 30, 2021

Shayaan was really helpful when I changed my sub box to add a variant. Her replies were quick and solved the issues as I worked through the changes to my service. I HIGHLY recommend the Recharge app. Functionality and support are awesome.

Nov. 29, 2021

Recharge customer service has been consistently good! Only reason for 4 stars instead of 5 is that ReCharge doesn't have access to the Bulk Discount logic that we wrote as a Shopify Script. We setup a rule, "Buy 3 - 4 items, save 10%, buy 5+ items, save 15%." The initial order is priced correctly, but subsequent subscription orders do not have the bulk discount, so we have to manually correct these. It's a bit of a pain. I believe this is caused by a limitation imposed on ReCharge by Shopify not giving API access to Shopify Scripts. (?) ReCharge recommended that we use their new Checkout / Cart, but that currently only supports Shopify Payments, and we're on Braintree. So we're basically at a Catch-22. But in general, ReCharge does an excellent job for us and our customers.

Aug. 29, 2025

Continually improving, with excellent, quick support, Recharge is the subscription app if you want to have effortless subscriptions.

Nov. 27, 2021

The support I received from Joey when I was having access problems was fantastic. He was so prompt and offered a number of helpful solutions to get me quickly back up and running (and on a holiday on top of it!) Big thanks to Joey and the entire support team!

Nov. 26, 2021

Nigel from support was really great in helping us with discounting! Overall a good app. It's relatively simple to use. The complexities stem from Shopify's rules, not ReCharge.

Nov. 24, 2021

Excellent customer service from the support team, particularly Mars who dealt with an issue I had yesterday

Nov. 23, 2021

Swift and attentive support from the backend team whenever we have questions and run into troubleshooting.

Nov. 23, 2021

I had an issue with processing a refund for a customer, Joey from ReCharge Support provided a quick response, with multiple ways to fix my issue. He was able to help fix my issue within minutes. Thank you for your help!