Recharge Subscriptions App

Jan. 10, 2022

I signed up for this product when we had just a small handful of subscription customers. Now, 95% of our sales are subscriptions (thousands of subscriptions per year). As it is, my monthly bill from ReCharge is higher than Shopify, Shipstation, Quickbooks, Mailchimp, and all other Shopify apps **COMBINED**. This is, by far, the biggest money pit in our business operations. While the analytics have improved slightly since we first signed up, I am still having to manually assemble data to even understand what the app is doing. Combine that with it crashing this week... Ugh. I understand that ReCharge as a company is primarily focused on large enterprise accounts and that this Shopify app is a fairly new entry for them. However, there are significantly better choices on the Shopify App Store for subscriptions at a FRACTION of the cost. (ReCharge collects a flat fee PLUS a percentage of all dollars that flow through their system, including shipping! It gets expensive fast!) However, the actual people who work there are a delight. The support team is great and responsive and are always interested in keeping things up and running -- kudos to them! They're the real heroes here: they get all the stars in this review.

Jan. 10, 2022

Great app and excellent and expedient customer support when needed. Thank you for the great product and support team.

Jan. 10, 2022

We have been successfully using this app for almost a year already. Very happy with the results. Along the way there have been some errors regarding the compatibility of other apps we also use on Shopify, however, Recharge has answered extremely fast and has solved the problem very efficiently and with great professionalism.

Jan. 9, 2022

I have been using Recharge for four years and absolutely love it! Their support team is great as well.

Jan. 7, 2022

I use Recharge Subscriptions to automate the charges for monthly and annual subscriptions. It has been an excellent app. The developer provided me with the help I needed to set up my subscriptions. There have been only a couple of minor hiccups, but the customer service representatives addressed them quickly and were very courteous.

Jan. 7, 2022

I wish I could get fixes to dev issues. I still have to request from CS to get orders manually processed, I used to have permission but it changed somehow and now I don't. I asked to get permission and was not able to because it is under an email my team doesn't have access to. ReCharge could not edit permission for me.

Jan. 6, 2022

App is amazing. The one support situation we needed help with was handled so fast with awesome communication. We are big fans. Thank you!!!!

March 28, 2024

Really appreciate the support I received from Max! I sent an email to support and within 35 minutes Max was on it. Max was very personable and helped me to troubleshoot my issues, and he made sure he resolved all my issues before closing my inquiry. Our Recharge Rep, Paul, has been one of the best Client Success Managers I've ever worked with. He personally cares about our company's success as well as the success of my individual projects, and he is willing to meet on a whim to help unblock me whenever possible. Thanks for all your help Paul, we couldn't move so quickly without you! Overall, the Recharge team has been great and is a huge reason I would recommend the brand to other companies! I took a star off due to some technical constraints but they are minor.

Jan. 5, 2022

Nena a ReCharge Support Agent helped me to attain the Certificate of Residence (Statement of Information) promptly. Thank you.

Jan. 4, 2022

This is the best solution we've found for handling subscriptions on the Shopify service, given that they aren't supported natively. There is a bit of setup required but the support staff are very helpful in getting you up and running.

Dec. 30, 2021

Excellent app and fantastic support. After looking at many different options I am glad I found Recharge Subscriptions

Dec. 27, 2021

Bryan was absolutely amazing as a customer service agent! I had a trouble setting up a workflow for a client and it was so hard to figure out where I had gone wrong. Bryan went above and beyond to help me resolve the issue(s) we were having and get it working immediately for our customers.

Dec. 23, 2021

I had a glitch with Subscription Details pop up. My design didn't show up as intended. The pop up appeared but would be very difficult to read. I couldn't find why my design wasn't showing up and I couldn't find a way to remove the pop up completely. I emailed on 23rd of December and within an hour the issue was resolved. I honestly didn't think I'd get a response till after Christmas. But I am grateful to have had this little annoying design flaw fixed quickly. Big thank you to Hector!

Dec. 22, 2021

Quick customer service. My issues got resolved in a minute. very handy app. I will recommend it to others

Dec. 22, 2021

Superb app with excellent support. We are lucky enough to have great customers who love our product, and this subscription app is core to our success.

Dec. 22, 2021

Thanks a lot to Dora. She supported me really well with my technical issue. It was solved quickly and easily and she gave me further tips.

Aug. 20, 2024

Often when I reach out to ReCharge they will fix the problem for me. It's great! This allows me to get back to the customer so much quicker- Thanks Amber!

Dec. 21, 2021

Received excellent service from Tigist when experienced an issue with a customers account. She responded promptly.

Dec. 21, 2021

Great app, great support. UI/UX could be better for both customers and admin. Will continue to use and recommend.

Dec. 21, 2021

We have used this app for over a year and only ever had 1 problem with it. That one problem was on our end, but their customer support still helped us get it fixed within 2 hours regardless.