Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,910
chart
#2,623
All reviews
Rating Breakdown
Review RSS Feed
June 9, 2021
Nikola in support was very helpful, and solved my issue quickly. Our customers love using the subscription service! It is an easy selling point to many of our busy customers who need orders filled regularly.
June 28, 2021
Gordon has been a fantastic help and is always ready to jump on a call to assist. Very very good and always impressed
July 28, 2021
Mary was right on top of this interaction, smashed it. The problem not quite solved but great to know you are aware of it and its work in progress. Thank you.
June 8, 2021
Great app and fast assistance! Didn't think I would receive a response that quick since we are on the free plan, but we did!
June 8, 2021
The app is easy to set up and if there are issues the team is very responsive. The interface can be a little convoluted to navigate and we don't have options to set proper discount percentages unless we create a coupon from within the app. The out of the box implementation inserts certain text in areas where it's not needed and there is no edit functionality to modify. Other than that it's been helpful in testing out the viability of a subscription program.
June 8, 2021
I reached out to customer service for help with an error message my customers were receiving after I changed some settings in the app. Not only did Tigist respond promptly, he fixed my problem, and went above and beyond to alert me to another potential problem that was a separate issue from the one I originally needed help with. Thank you so much!
June 8, 2021
Jaxon went above and beyond. They responded and took care of our request very quickly. Couldn't ask for a better customer support experience.
June 24, 2021
Nigel was great. He actually fixed the issue we were having. Saw the issue through from start to finish
June 8, 2021
We've been using this service for 3 years now and have been very happy. Support has been very helpful any time I have reached out.
June 8, 2021
The app is so easy to use, all you need is here and also the rep are so helpful and they respond so quickly to inquiries
June 7, 2021
I am submitting this review in regards to your ReCharge Customer Success, John T.! He was super helpful and was able to make the edits I was looking for super fast.
June 7, 2021
As a priority Recharge customer, we've been very happy with the Recharge team's response to our inquiries and requests. The agility of the Recharge team to perform bulk updates and assist us in keeping our own customers happy and delighted is immensely appreciated! (And an extra big shoutout to Jairus!)
Nov. 15, 2022
We switched from Recharge a few months ago to one of the newer subscription platforms. The grass was no greener on the other side and we've ended up switching back after four months of frustration. In the past months Recharge have made a bunch of improvements that have made the whole experience much better than before. Great to be back! And last but not least, working with Vinse Ridenour, our implementation engineer, has made the whole migration back to Recharge a breeze. Legend. Thanks again guys! Cheers Oscar https://oscarrazor.com.au/
June 5, 2021
I've been using ReCharge for a while now and have always had great service. Recently we had a billing issue, and within a couple hours on a saturday it was rectified and I was moving forward. Other than that I've never had any issues!
June 5, 2021
Solid app for managing subs, and excellent customer service from the ReCharge team to address queries
June 5, 2021
I used this app to add a subscription box to my puzzle website. It's easy to integrate, easy for customers to use and maintain their information, and ReCharge provides excellent customer service.
June 4, 2021
I enjoyed the interaction with Milena N., she was terrific, knowledgeable and concise in her communication, she helped me understand WHAT we needed, which is great for I don't understand technicalities. Thank you Milena and ReCharge folks, Best, Raul
June 4, 2021
I was skeptical about no phone support for the issue I was having but the customer service rep/tech who helped me was quick in responding via email, super clear in her instructions, and knowledgable about how to help me resolve my issue. Very happy we worked it out with no problems.
June 4, 2021
I really enjoy using recharge, I hope they can do more to improve customisation of customer portals, otherwise a good service!
June 4, 2021
Made it super easy for me to fix an issue disabling a subscription on a particular product. Thank you!!