Recharge Subscriptions App

The support is really amazing and quick. I was having issues on my subscription products. They debugged and resolved my issue within 2 days. Definitely recommended for merchants.

I appreciate the thoroughness that Recharge support provides! So incredibly helpful when I'm stuck in a situation.

Recharge App is an absolute solution if you need to adopt a recurring service for your customers. I'm pretty sure that Recharge App enables to offer stable and consistent service for both vendors and customers each. Don't hesitate to buy Recharge app. Of course, Recharge App needs to be improved more, but currently it helps enough for recurring service.

Tech support with Yajaira T. has been great. She was very responsive and helpful.

Very fast and competent response with screenshots to assist in solving a customer query. Great help and support!

Love this app. Gets the job done and all with great customer service. Easy to navigate and make updates!

Fast and courteous customer service, much appreciated. I reached out with a problem, and was able to correct it with them help of their team.

So far the set up has been relatively easy. I would appreciate more visual instructions for setting things up. Breanna was super helpful and kind in answering my questions.

I had a question about an error code. Recharge support was super helpful and quick to reply. They sent me detailed instructions on how to solve the problem.

I've been very pleased with the support of this app. The help documentation is thorough and the responses when I have a question are detailed. It's fairly intuitive to navigate the backend and clients are easily able to manage their own subscriptions.

Would highly recommend this app and their engineers, we worked with Vinse and he was an all star. They troubleshoot to make sure that your needs are met, give you advise and want to see you have a successful subscription program.

Our subscription business was previously with Bold. We transitioned to Recharge last year, largely based on the aesthetics of their customer portal - it looks slicker and we thought it would make for a better customer experience. Unfortunately, the back-end of Recharge has been a disaster for us. Our subscribers have been unable to update their payment method since DEC 27, 2021. It is now FEB 21, 2022. That's nearly two months since we've alerted Recharge to this issue, and unfortunately the problem still persists. We receive daily emails from our subscribers (who WANT to continue) but they're unable to update to their new credit card - and they have no choice but to let the subscription expire. I continue to follow up with Recharge every other day or so, and am told that they're "working on it." They've offered up a few workarounds, none of which worked. Needless to say, it's been a pain managing irritated customers (loss of time), and it has resulted in a loss in our subscription revenue (loss of money). But more importantly, it has been a such a poor experience for our most loyal, long-term, avid users. The last two months of listening to our subscribers' frustration, and watching our subscriptions decline has left us feeling unsupported and powerless, since there's still no fix. Below is just one of the endless customer emails we've received. This experience has been everything you want to avoid as a business owner - it's embarrassing and a poor reflection on everything we've been working to build. Recharge might look better, but Bold actually worked. CUSTOMER EMAIL: I have tried three separate times to access the subscription page with no luck, always a "third party access" issue. My card I used to pay for the subscription is expiring and since I can't update it I suppose I will just let you figure that I am cancelling my subscription. Thanks for the great soap that I have had and good luck. ***MARCH 28TH 2022 UPDATE*** Unbelievably, this issue still persists -- THREE MONTHS LATER. I have been passed along to six or seven different support reps. There has been no correction - nor any indication that they have even been able to identify the issue. It's been a constant flow of "our team is looking into it", "we're getting close", "we need an API key" (which has been supplied three times now) then the next rep steps in and repeats all the same responses. It is absolutely crazy that it's been three months; you'd think someone at Recharge would acknowledge this absurdity of this, and simply dedicate some time & thought to correct the issue - but it's obvious our business doesn't matter to Recharge. We'll await the next email of "we're working on it...." ***One Year Later Update***: While I still cringe at how painful our transition was to Recharge, we've since had an incredibly positive experience working with their team that manages their Bundles product. ADOLFO & PAOLA specifically are WONDERFUL. Since they are worth five stars and my migration is still one star, I'll change my rating to three stars. Long story short, I would not recommend migrating over to Recharge from an existing subscription platform, but if you're starting fresh, Recharge is certainly an option.

Breanna W. was super helpful helping me solve a problem I had! So far my experience with recharge has been great and all the staff have been very helpful

Great experience with Recharge support team. Prompt assistance. Understood the issue and answered my concerns . Thank you

Great app, clean interface, and makes the process of accepting subscriptions very easy. Support is also top-notch. Had an issue regarding my shipping set up and I was promptly assisted by Erica. She was very attentive and followed up with me in order to help me get things sorted. Awesome support, I'm really impressed! Thanks and keep up the great work!

Have been dealing with a ton of providers customer support teams while trying to do a subscription management tool transition and Recharge's Customer Support has been light years above and beyond everyone else's in terms of giving helpful, complete answers.

Excellent product with great customer service. It is easy to integrate with Shopify and other apps. I would prefer to have a phone number for customer support but Recharge tends to do well with responding to emails.

I recently had a minor niggling issue with inventory & Elijah P from recharge support spent a day back and forth with me and couldn't have been more helpful. Problem solved, really rate the support and the detail they provided. Thanks

Overall the app works, the updated interface is a lot more user friendly, but I wish some things were easier, especially from the customer pov.

Customer service has been great! Matt A. was able to help me trouble shoot some specific issues we were having with order triggers and walked me through how our team would be able to automatically apply discounts on our subscriptions at checkout.