Recharge Subscriptions App

This app works fairly well for what it's meant for however, there are a few things I do not like about it. I'll start with what I like about it first. Pros: The Recharge customer service team is very responsive and super helpful. I was using a different subscription app previously and was in search for a better one. This one is better than what I was using but I feel that it could still offer more. Customers who are subscribed are able to add other products to a future subscription order as a one-time purchase, so that the added product is only added to one order and not all future orders. This is something the previous app I was using did not offer. Cons: There is no pickup option so that local customers can subscribe to my products and pick up their order, so I had to build a work-around. If you use the Recharge check-out there is an option to add notes to customers subscriptions that will show on future orders however, if you use the Shopify check-out this option does not exist. I find this extremely inconvenient if you need to leave a note on the customer's next order, or on all future orders - you can't. I use to use a different subscription app and decided to switch to Recharge. The migration went fairly smooth however, I kept finding several orders that randomly had free shipping and no one seemed to know how or why. I believe this issue has finally been resolved and must have had something to do with the migration I hope. When I have a store wide sale, I use an app that changes/discounts the prices of all of my products. If someone were to subscribe during a sale, all of their future orders will reflect the sale discount, as well as my subscription discount that I offer. So my team has to go through new subscriptions after every sale and adjust the prices. I believe this could be resolved by using a discount code for my sales rather than changing all of my prices however, I apply different discounts to different products so a discount code with one discount to apply to all orders doesn't really work well for me. If a product goes out of stock on my Shopify store, Recharge doesn't know and customers can still add the items as one-time purchases to future subscription orders. So you have to have a collection of products that are specifically the only products that can be added as one-time purchases, and when one goes out of stock you need to remove it from the collection. I will continue to use this app as I don't think there is a better option right now

The app is a little bit confusing with its features - it's not as straightforward. However, the customer support is amazing and quick and resolved my query quickly 5 out of 5.

You're telling me that I have to set up subscription 1 product at a time? I have hundreds of products in my store. No time for that!

Every time I have an issue with shopify regarding customers subscription, the team has been very attentive with an easy and straight forward explanation and directions for the company and for the customers. Milutin has being very very helpful and professional, offering an instant and accurate reply. I am very satisfied overall with your customer attention.

I really like the app. It's easy to use and their support team is very responsive. BIG Thumbs Up! :)

Very helpful support and good functionality. Thank you for helping me get my products and collections set up!

Gordon C helped with the big implementation and saved us a lot of time. He was there to answer the tough questions and we got it all working.

Miley was a great help and responded right away. We have had various Recharge issues in the past and didn't get quite the correct response in a timely fashion so this was much improved customer service. Thank you!

We've run into some bumps with customer payment and billing issues and while the issues were frustrating, we really appreciate how quick and responsive the Recharge support was. Nigel was very helpful!

There's a reason Recharge is one of the main subscription apps for Shopify. The new checkout integration works great and the developer docs and support team are very helpful.

Ein toller Kundenservice der mir schnell helfen konnte. Mit der app sind meine Kunden und ich sehr zufrieden.

I had a great experience and the service was outstanding. Issues resolved! Adam B was very helpful and provided details so we could understand and correct our issues.

Best app for recurring subscriptions. The user interface is great and the staff is always available to help

SUPER RESPONSIVE CUSTOMER SERVICE! I am very impressed with them. I wish other companies followed their lead.

I love how this app truly acts like an automated subscription! Our team does not have to manually enter in orders anymore! If I have a question about an updated feature, I can easily e-mail tech support and they fix the problem for me . . . quickly! Erica was great at assisting us!

I recently installed this app and had a bit of an issue which Dora (via customer support) helped me sort out very patiently and without any complaints. I will definitely refer people to this app.

We use recharge for our quarterly wine club membership. We rarely ever have a hiccup with the app, as it is straight forward and easy to use. If issues ever arise, the team at Recharge are always prompt in helping us resolve the issue, in a timely, helpful and supportive way. Bloody love their work! Thank you - especially to Milica - What a legend.

Great app, works like a charm. Does exactly what we needed it to do, plus the customer support team has been really, really helpful in onboarding us, answering any of our questions, and working through issues.

Gordon C was incredibly helpful in making sure we are set up for success. Our migration was implemented with ease thanks to Iopa and his team - very pleased with the interface and platform!

This app is easy to use, and really helps with customer retention. I like the analytics tools and the customer service is top-notch - so fast and responsive. Highly recommend Recharge for subscriptions if you run a product business.