Recharge Subscriptions App

Dec. 1, 2021

Breanna W. and Nevana were very helpful when doing our bulk pricing update. It would be nice if this app had the capability to do an easy bulk update on pricing (as in a check mark for current subscribers and one for new subscribers) so when you adjust a price you have the option to change it for both new and current subscribers. However, the customer service we received from Breanna and Nevana was great. Thank you.

Nov. 30, 2021

Great service. The app is what it is - brilliant in many ways, clunky in others, but I love the constant work being put into improving it.

Nov. 30, 2021

Shayaan was really helpful when I changed my sub box to add a variant. Her replies were quick and solved the issues as I worked through the changes to my service. I HIGHLY recommend the Recharge app. Functionality and support are awesome.

Nov. 29, 2021

Recharge customer service has been consistently good! Only reason for 4 stars instead of 5 is that ReCharge doesn't have access to the Bulk Discount logic that we wrote as a Shopify Script. We setup a rule, "Buy 3 - 4 items, save 10%, buy 5+ items, save 15%." The initial order is priced correctly, but subsequent subscription orders do not have the bulk discount, so we have to manually correct these. It's a bit of a pain. I believe this is caused by a limitation imposed on ReCharge by Shopify not giving API access to Shopify Scripts. (?) ReCharge recommended that we use their new Checkout / Cart, but that currently only supports Shopify Payments, and we're on Braintree. So we're basically at a Catch-22. But in general, ReCharge does an excellent job for us and our customers.

Aug. 29, 2025

Continually improving, with excellent, quick support, Recharge is the subscription app if you want to have effortless subscriptions.

Nov. 27, 2021

The support I received from Joey when I was having access problems was fantastic. He was so prompt and offered a number of helpful solutions to get me quickly back up and running (and on a holiday on top of it!) Big thanks to Joey and the entire support team!

Nov. 26, 2021

Nigel from support was really great in helping us with discounting! Overall a good app. It's relatively simple to use. The complexities stem from Shopify's rules, not ReCharge.

Nov. 24, 2021

Excellent customer service from the support team, particularly Mars who dealt with an issue I had yesterday

Nov. 23, 2021

Swift and attentive support from the backend team whenever we have questions and run into troubleshooting.

Nov. 23, 2021

I had an issue with processing a refund for a customer, Joey from ReCharge Support provided a quick response, with multiple ways to fix my issue. He was able to help fix my issue within minutes. Thank you for your help!

Nov. 3, 2025

Duska is a hero, I am an idiot. My problem is solved and I have learned some new skills, every day's a school day!

Nov. 23, 2021

Great app and especially great onboarding support by Milena. Recharge is a highly flexible subscription app

Nov. 22, 2021

I am still trying to understand this app. But the customer service is very good. We use it for combining discounts and subscriptions

Nov. 22, 2021

I had a couple of glitches today but Adam B. in the support team was super fast in replying and very helpful. I'm up and running again.

Nov. 22, 2021

We updated our shipping terms and April M was super helpful in updating all of our existing subscriptions. They were faster to respond than expected and we had resolution within an hour or two.

Nov. 21, 2021

Tigist installed the code in a matter of minutes. Easy as can be. I would recommend this app to anyone.

May 15, 2025

Good customer service,The support helped me to fix the problem just in a few hours. Generally happy with the app. Just annoying to have to go through a chatbot but this is customer service 2025 ...

Nov. 19, 2021

Breanna W. Recharge Support Engineer - SUPER HELPFUL GAL! She have me the best online help I have ever received.

June 9, 2025

Had some trouble with customer not being able to update their payment method after switching from Braintree to authorize.net. Jovanah and Nikola jumped in and helped me with it, and in no time I was able to get things going again for my customer! Thanks a lot!

Feb. 4, 2022

This app is continuously making improvements with the platform and as such the tech support team is able and eager to help. UPDATE: We greatly appreciate the help from Vinse across multiple brands which we have. Without him we would still be spinning our wheels!