Recharge Subscriptions App

Sept. 28, 2021

Many thanks to Alex G. I had a problem with taxation in the app that I could not solve. Alex responded quickly to my emails, she was clear, she was friendly and helpful and she gave me confidence that my problem could be resolved when I was worried. She then worked quickly to resolve the issue. An excellent service, many thanks Alex.

Sept. 28, 2021

Went to the support with an issue, after a few messages I was able to understand perfectly what I had to do to sort the issue

Sept. 27, 2021

Thanks Meredith, Mary and Alicia J, for the help from the ReCharge team. The support has been fast and very helpful.

Sept. 27, 2021

Owais in customer support was incredibly helpful in assisting with our issues - a customer wasn't showing up in the portal and we received very prompt assistance to close out the issue! Very pleased, thanks Owais!

Sept. 27, 2021

This app helps a lot with organizing and running our subscriptions. Support has been great with help to fix some coding issues and getting it working to our requests.

Sept. 27, 2021

Great customer service but you need to look at the fees/transaction of the app before choosing your right price for your subscription because they take a big amount

Sept. 27, 2021

Very good customer service - Meredith M. was a great help with resolving an issue I was having. Really appreciate it!

Oct. 26, 2021

The app has been a revelation since we moved over from Recharge but the Customer Service has been another level altogether. Recenlty, Meredith blew us away with the dedication he showed in helping me solve an issue and I will be for ever grateful. Keep on doing what you are doing #rechargewins

Sept. 24, 2021

This app was easy to install, the team was amazing in helping to get our migration right, and the subscriptions implemented. Clear, concise directions. Damien even made me a video to walk me through what I needed to do step by step!

Sept. 24, 2021

Excellent support and the platform works well for subscriptions. The only downside right now is that they do not support a multi-currency shopify store.

Oct. 6, 2025

I had exceptional support from Max S. at Recharge Support, he was super helpful, responded promptly, understood my issue and gave me clear step by step instructions! Thanks Max :)

Sept. 24, 2021

They switched me over to a paid account without me asking for it. Now they no longer have a free account. 1% + .10 so now my credit card charge rate is extra high once you add this onto what credit cards/paypal is charging. Thank you for working with me and removing charges that were not mine.

Sept. 23, 2021

Very easy to use and setup. Nice platform. Great customer service when I had questions regarding customisation.

Sept. 22, 2021

This app makes life easier taking care the subscription in general. My only complaint is that when we have to adjust products prices, we have to run a synchronization, but it doesn't affect the current subscriptions, having to manually update them to the new price. Also, would be a good idea to have an option to send a notification about price increase, when it happens.

July 20, 2022

Great customer Service from Gabriel. Gave straightforward, easy to read, clear instructions to the issue I was having. Little to no back and forth with a quick response time.

Sept. 22, 2021

Great customer service from Renata V. Helped me get my store and subscriptions up and running in real-time and I didn't have to wait for an email back.

Sept. 22, 2021

The app is NOT made for stores outside of the US. Main issues (1) It lacks A LOT of localization (translation into other languages) as it is very US centered. Even though they have a Translations tab there are many fields that are not translatable not even if you hire a dev. Only option is to pay $300 and become Pro. Support team does not take notes of changes needed either, so it´s a dead end. (2) Support team knowledge is very shallow they basically replicate what´s already written in the wikis or tell you the issue is with your theme or shopify. I am facing an issue with an email notification that shows incorrect information even though the code is correct, and no response from their senior support team in weeks. It took me 4 emails to convince them that it wasn't working (shouldn't it be the opposite?, that is, they help me instead of doubt me?)

Sept. 22, 2021

Easy to use App to set up subscriptions. I had a minor issue regarding my theme and their support was able to fix it quickly and efficiently. I highly recommend this to any shop owner!

Sept. 21, 2021

Good app and very responsive customer service that has helped us deal with a lot of issues that naturally arise when offer subscriptions.

Sept. 21, 2021

This is a very bad app. They advertise that it's fully integrated but its just not. Do you yourself a favor and google ReCharge for Shopify Everything It Claims To Be? for you start. It will give you a more honest review. I wish I read this before we signed up