Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,910
chart
#2,623
All reviews
Rating Breakdown
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May 11, 2021
Even though we are on the FREE account we get incredible after-sales service, love the features, flexibility and capability of the application and there is pretty much nothing it can't cater for!
May 11, 2021
They answered very fast, She knew exactly what we were needing at that point and solve the matter immediately. I will contact her about some other matters that we are encountering as well with integration with other apps we use in our stores in Shopify. Thank you very much I will recommend your support team.
May 10, 2021
The team was very supportive in helping us onboard and for several months after integrating ReCharge into your system. They 100% wanted to set us up for success. We're obviously grateful to be working with them.
May 10, 2021
The support is great, but it does lack some features I wish it had. Would love to be able to charge customers on the same day each month and/or schedule cut-off dates for new subscribers.
May 10, 2021
I've had a pretty poor experience with Recharge. They charge you for all sorts of features including customer support. We've been using Recharge for our subscription offering for the last 2 years. They recently changed how the customer portal looks, you used to be able to customize how this page looked so it was on-brand and matched the rest of the site. Without any notification, they've changed it completely. It can't be customized with brand fonts or colors - so it looks really awful. They now require you to upgrade to customize this page, $300 a month. Pretty crazy. I'm actively looking to switch to another app for our subscription products.
May 10, 2021
I find ReCharge a little pricey and some features can be a little tedious, but overall it works well. Shoutout to Renata though for great service and assistance with some issues we were having and resolving them promptly.
May 9, 2021
Funktional. Robust. Super cool and helpful customer support! We went from 0 to 100 subscriptions with ReCharge and will continue growing with them!
Oct. 1, 2021
Matt, Alicia, Owais and others have continuously provided quick support to our questions and requests. I truly appreciate their responsiveness in addressing our issues. Thanks!
May 7, 2021
We had an issue with the widget not showing up on our new theme, and then when it did show up on the listing, it was above the images. Ronnie and DJ did an excellent job of getting everything sorted out to us in about 24 hours. Great customer service!
May 7, 2021
Recharge is amazing and it is so easy to use! The customer service is also top notch! When I've had an issue and need their help they respond so quickly with a solution! Matt J. was a huge help to me and even sent a video showing exactly what the issue was and how to fix it!
May 7, 2021
Excellent App. Snezana was especially helpful and knowledgeable. The communication was straightforward & fast. 5 Stars
May 6, 2021
App was really easy to set up and integrate with our store. I'm currently using the free plan but it's working well out of the gate. We've had a few subscriptions processed already and it's a seamless experience. That said, as an FYI we've run into 2 issues because of our unique store setup: 1) No ability to have the subscription purchase price reflect different currencies (our site uses a currency selector). Subscription are priced based off of the main currency. ReCharge says the only way to avoid this issue is to have duplicate sites showing different currencies. 2) For our products we have a dropdown where the customer can choose to buy 1 or 2 of the same item. When a customer buys 2, there's a 10% discount. For our subscription we offer a 15% discount. When a customer selects to buy 2 items, the 2-item subscription cost is discounted off of the already discounted 2 items cost, so effectively there's a double discount. Wish it could be discounted off of a regular price or we could disable subscription option for the 2-item purchase.
May 6, 2021
This app is great! We love all the functionality it gives us. From special flows and integrations to mail integration. Works great. Our CX rep Gordon C. is money. So much knowledge about shopify, and how to make our store the best experience for our customers!!
May 6, 2021
We are happy overall. The primary pain point is the lack of integration with Shopify checkout, but we understand that is in process.
May 6, 2021
We've been using this app for 2 years and works great for our subscriptions. Easy integrations with shopify and other platforms. Great customer service! Very prompt and happy to help with any issues/questions.
May 6, 2021
The few times I've needed it their Customer service and Technical support team is always timely and helpful.
May 6, 2021
I've been using Recharge for a few years. They are always improving their backend and are quick to reply with customer service.
May 6, 2021
We got all our products uploaded and in almost no time, the app malfunctioned. You will get a templated email that says your problem is complicated and it has been escalated. Then, you will not hear back from them. Seems like they are badly broken right now. Maybe if you are reading this at a later date... it might be fixed. Today, it is broken.
May 5, 2021
Outstanding customer support. I write their customer support constantly and always hear back rather quickly. I am so grateful that Recharge has a large team of well educated customer support reps!