Recharge Subscriptions App

Good customer service,The support helped me to fix the problem just in a few hours. Generally happy with the app. Just annoying to have to go through a chatbot but this is customer service 2025 ...

Breanna W. Recharge Support Engineer - SUPER HELPFUL GAL! She have me the best online help I have ever received.

Had some trouble with customer not being able to update their payment method after switching from Braintree to authorize.net. Jovanah and Nikola jumped in and helped me with it, and in no time I was able to get things going again for my customer! Thanks a lot!

This app is continuously making improvements with the platform and as such the tech support team is able and eager to help. UPDATE: We greatly appreciate the help from Vinse across multiple brands which we have. Without him we would still be spinning our wheels!

I reached out for support on assistance on my Recharge account. It continuously kept giving me an error. Joey responded FAST!. He provided a few suggestions to try. IT FINALLY WORKED!!! I emailed him right away and again, was quick to respond. Thank you for resolving my issue, Joey!

crystal was extremely helpful. She helped resolved my issue and was very quick in coming back to me.

We really enjoy using Recharge to run our subscription service. The customer support is always top notch and makes life much less stressful then it could be otherwise.

Responsive and helpful. Provided additional information and resources why issue is happening. Thank you!

Received good support with an issue after custom theme install which solved my problem very quickly. Only reason I'm giving 4 stars is because a little bit of code was left on a theme file which I had to clean up. Other than that a very positive experience.

Usamos Recharge para servicio de suscripción a nuestra tienda de té. Es muy fácil de instalar y de configurar. Y el servicio de soporte es muy rápido y muy bueno

I switched from another website platform where the recurring order system was really not working well. Recharge has been a breath of fresh air. The cost is very reasonable even for low volume shops like mine, while still offering great customer service when help is needed. I was able to import my current subscribers to my Shopify site easily, and customers have a lot of tools available to them. Recharge also can read line item properties generated by variant apps, which is something that other apps are missing. Highly recommend!

I appreciate Recharge's simple workflow and stellar client support. The UI is very friendly and can be learned quickly. Their technical support crew is always on the ball. A+++++ They constantly follow up and keep us up to date on all technical issues, as well as offer real-time strategic solutions.

This app has really helped us provide a great subscription service for our customers and would highly recommend it. Great service!

Recharge was able to get back to me regarding my inquiry in less than 24 hours and explained to me the issues so we don't meet them again. Great customer service.

Pretty solid app. We've definitely found it helpful and more user friendly than Bold's recurring billing app. We've been using Recharge for about 18 months and I've witnessed app enhancements and improvements that resolved some pain points we had in the beginning. Their support is also much better than when we first started: faster responses to initial outreach, faster resolution times, more skilled team troubleshooting. They've been doing great the past couple of months. I recently corresponded with Meredith to resolve some issues and to assist with some bulk data updates. She was fast, professional, courteous and just did what was needed quickly and accurately. Keep it up, team! There are some annoying little glitchy things that I wish didn't happen. For example, one-time products added to a subscription order frequently get permanently added to the subscription. But when the next charge tries to process, it can't because the one-time product triggers the out of stock flow and blocks the order from processing. It's also very common that when we create a new page for a one-time product, the page will display the "subscribe & save" button even though it's not even in Recharge's system. The only way we've found to work with it is to add and remove the product from Recharge's product list. Solvable but weird and a bit of a hassle. Overall, I think this is one of the best apps available for managing subscriptions. It's mostly solid with some little quirks and their support has improved greatly.

The app is not the most intuitive and a bit tricky to set up... BUT it definitely works, and it works great. Thanks especially to the excellent customer service team.

So far so good with Recharge. Customer service is great. They respond to support tickets quickly and are always helpful.

Customer support answers fast! And answer is complete and straightforward. Thank you!!

Fantastic app that works exactly as it should. Customer support is always there to help with any issues. Very pleased and happy with the service.

I received great and friendly customer support from Meredith. I really appreciated her quick response to my issue. She was very patient as we worked together on answering my problem. Thank you!