Recharge Subscriptions App

Aug. 3, 2021

UPDATE: Customer service was great and was able to resolve the refunding issue we had (i.e. issuing the refund thru Shopify's dashboard doesn't initiate the refund, so be sure to issue the refund thru the Recharge/Stripe/3rd Party app!) George was awesome and even reimbursed the couple of dispute fees we had. Other than the refund issue, this app has worked great for us and it was very easy to set up.

Aug. 1, 2021

Excellent customer support from Rudy of the Support Team - went above and beyond to help out. Timely responses and extremely professional.

Aug. 1, 2021

Probably the most UN - USER FRIENDLY app on Shopify. Customers find it hard to swap, pause, cancel, items. Admin backend is terrible and backward, need 100's of clicks to make changes and have to do everything ONE BY ONE. Support is slow unless you PAY FOR PREMIUM SUPPORT. You should know the value of recurring orders is HUGE for online stores and you need to improve your over all interface. I have lost customers as they get frustrated to use the customer account management system, its terrible

July 30, 2021

Terrible customer service and support. Zero support for launch. Advised a 30min migration - it took 72 hours. Use another subcription app.

July 30, 2021

Very fast support from them on my first request. Haven't used the app much yet but so far so good. Happy with it.

July 30, 2021

Recharge has helped us tremendously by streamlining a bunch of processes that we had traditionally put together with custom code and manual workflows. Now we've got it all in one place, and the customer support is top notch! They are timely and thorough--couldn't be happier to work with them.

July 30, 2021

As a subscription system, the app performs fine. We are always on the hunt for a new system because Recharge's support leaves a lot to be desired. First, do not pay for enhanced support. It is no different from what is built in. When you do finally communicate with support, you will be gaslit approximately 3 times before they acknowledge that the problem exists. "We can't duplicate the problem" "There was nothing attached" "The video example you provided isn't long enough". In between each communication is at least 24 hours. It's exhausting. Most problems I've finally fixed myself using message board info or YouTube videos. Other problems require a developer. However, Recharge's recommended developers never get back in touch. I have one persisting issue that I cannot correct, Recharge refuses to correct and their developers won't acknowledge me. If all you do is sell subscriptions, Recharge is adequate. If you have other products in your store, prepare yourself for ongoing interaction with support.

Aug. 12, 2021

Gabriel was amazingly helpful when setting up my promotion on Recharge, making sure that it was set up correctly! So prompt with responses and went the extra mile to help me - it was so appreciated!

July 29, 2021

Very good app and effective customer service ! It runs as it should and their support is very reactive if you have any question

July 29, 2021

Great app. Tigist from the support team was incredibly patient and helpful with the technical issues I was experiencing!

July 29, 2021

The Recharge team has been great (Ana, Brendhain, Timoor & Jairus specifically). We've been with them from the beginning and they've been open to ideas and very responsive in helping to solve anything that needs to be addressed.

March 1, 2022

Resolved my issue and was a very fast response - much appreciated. This saved me a lot of money as a developer quoted high for a simple task.

Feb. 20, 2024

Prompt response and super helpful. We've been using Recharge for more than 2 years and we are happy with the customer service experience. Nevena is really helpful

July 27, 2021

The customer service for this app is excellent. I was having a problem with the subscription and they were able to fix the problem immediately.

July 27, 2021

We recently switched to ReCharge in order to integrate with a new loyalty and rewards platform. Not only does ReCharge fulfill that need for us, it's also a much better user interface for customers. ReCharge support has been very helpful as well whenever we have questions or run into roadblocks with implementation.

July 27, 2021

Katy was very helpful, she was unable to duplicate my problem but she went in and update the information I was having issues with. Then asked me to reach out if the problem continues.

March 15, 2024

Love the support and follow through. The agent was able to discover and explain the issue in a timely manner.

July 27, 2021

There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service

July 27, 2021

Fantastic app and great support, thanks very much! The subscription works really well and can be customized, also Tigist has helped a lot with support

Dec. 2, 2021

I have had a few issues with navigating our subscriptions account but every time I raise a query recharge employees have been very helpful and concise in their answers. Most recently Miguel was fantastic with his example videos and helping me solve an issue. Thank you!