All reviews

Rating Breakdown

  • 5
    85% (1,621 ratings)
  • 4
    6% (114 ratings)
  • 3
    1% (19 ratings)
  • 2
    1% (21 ratings)
  • 1
    6% (110 ratings)
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5 / 5 Share

April 13, 2021

These are definitely the best option if you are looking to offer subscriptions on your site. They offer a lot of different features out of the box and everything works well with Shopify. We have been using them for the last 7 months, and in that time the support has got immeasurably better. Would highly recommend

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 10, 2021

Such a perfect experience, the app is great and almost covers all our complicated needs, but what is even better the team, from Sean, Alona to Christophe, they are super helpful and at one point you will feel they are part of your team, literally got answers in 5 mins in a Saturday night, for me Customer service and support is the most important element in any app

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 10, 2021

Good app. Maybe a bit pricey when you are just starting out with no subscriptions, but seems to do a lot for the price with excellent support, so far. Only thing I would like to see is being able to set a custom start / renew date on certain products. You can do it manually once a customer has subscribed. So far is has been very easy to use and setting it up on the site couldn't be easier. Support helped make a few changes to the help pop-up, which I don't understand why more stores don't do. See it in action on our men's boxer shorts at www.halcyonblue.com

Using app

3 months

Total reviews

11

Average rating

5.0

2 / 5 Share

April 10, 2021

too pricey. not user friendly. and can’t be managed from shopify mobile app, nor mobile browser. what kind of app doesn’t work on mobile in 2021? it’s ridiculous

Using app

Over 1 year

Total reviews

1

Average rating

2.0

5 / 5 Share

April 9, 2021

I am writing here today not only because recharge has been a great app for us, but it is amazing because of the customer support team, especially Paola and Jairus! Both of them have been an amazing help and really have made al our hardships with our subscriptions seamless. Thank you!!!

Using app

About 5 years

Total reviews

8

Average rating

5.0

4 / 5 Share

May 5, 2021

Compared to other subscription apps, this one is most completed. Their support is amazing and they fixed the translation issues quite quickly. However, I needed to stop using the app and Shopify platform because the new integration with Shopify checkout doesn’t SEPA direct debit, most important payment method in EU. Very unfortunate after all the effort we put into it, but that’s the lack of functionality from Shopify side and not willing to temporarily accept the ReCharge legacy checkout.

Using app

7 months

Total reviews

1

Average rating

4.0

5 / 5 Share

April 9, 2021

This app is a must have for any shopify store. Their customer support is helpful and prompt. Dalia F saved the day!

Using app

4 months

Total reviews

1

Average rating

5.0

4 / 5 Share

April 8, 2021

The team is very helpful - they respond very quickly and are eager to help! We struggled a bit to integrate the app with the customized elements of our site but it is now working fine.

Using app

Almost 6 years

Total reviews

2

Average rating

4.5

5 / 5 Share

April 8, 2021

Hi there folks at ReCharge! I'm writing to you today because of Denis R., who is just the freakin' best. Denis answered my question (which was all I expected), but then gave me ways to investigate the issue and avoid it in the future. He went above and beyond and was so helpful. As a customer support person myself, I love having positive conversations and dang. Denis. Dude. You're so positive it's contagious. Please give Denis one of those giant cookies that's like the size of a pizza. Maybe even bigger than that? Break a world record, because Denis deserves it. As Jean Luc Picard said, "make it so."

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2021

The support team is awesome! They respond immediately and helped me above and beyond! The app is seamless and user friendly too.

Using app

About 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 8, 2021

Recharge continues to improve each year, adding new features and capabilities. Can't wait for the day it can fully integrate with Shopify checkout API, I am sure it will come eventually. Their support is top notch

Using app

12 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 24, 2021

Patrick helped me understand how gift cards can and cannot be used with my subscription products. Thank you!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 8, 2021

Extremely helpful during the onboarding process. Looking forward to working with ReCharge and offering our customers a super easy experience when they sign up for our subscriptions.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2021

ReCharge has been pivotal in offering our customers customizable subscription options. They are easy to work with, quick to respond (we utilize an upgraded option for quicker reply time), and offer a very intuitive software.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2021

Great and fast customer service, I had trouble with the code they were able to resolve it. so far so good.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2021

App is great! Easy to use and great customer service. Would recommend for anyone looking to add subscription capabilities to their store.

Using app

12 months

Total reviews

8

Average rating

5.0

5 / 5 Share

April 5, 2021

App is simple to use and runs well. Had one issue which was my fault but support stepped in and had things back running within 24 hours. Amazing support.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2021

We use this app for coffee subscription services. It is typically very user friendly, and when we are not able to figure something out, Recharge has an amazing team of customer support reps who are quick to assist. Thank you Katrina - we really appreciate it!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 13, 2021

Great service as always and they are super speedy to action requests. Thanks team! I am always requesting bulk updates and they work super quickly and are great at managing expectations

Store

Asuwere

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

April 3, 2021

ReCharge allows us to offer subscriptions, which is a large part of our revenue. Support is top notch.

Using app

Over 4 years

Total reviews

2

Average rating

5.0