Recharge Subscriptions App

July 23, 2021

Any time I have an issue, the service team (Especially Sukhmun P.) has been incredibly helpful and able to answer all my questions in a way that made sense and work with me to help me better manage how our store uses ReCharge.

July 23, 2021

This app has gotten much better with the updates that were made to it recently. The support is also top notch.

Jan. 12, 2022

Kiki L answered my question quickly and her customer service was 5-Star. Your app is easy to use but I find your Help/Support Center difficult to locate answers in. Your team is great and I usually reach out to them by message directly because I go around in circles trying to get an answer through the Help screen. I have to say, though, the recent update is good as it provides more detailed analytical info.

July 23, 2021

Great use for subscriptions with your Shopify. Great support when needed. Found it super fast and efficient :)

July 23, 2021

Very happy with the customer support received when I had an issue with my shipping options. Highly recommended!

July 22, 2021

Recharge support is fantastic!!!! They were able to help me resolve my issue quickly and satisfactorily.

July 22, 2021

This app is helpful for me to grow my business (though it does have some bugs occasionally) Support staff is attentive and helpful when I emailed them. Thumbs up!

July 22, 2021

ReCharge has some real positives, however it does have some drawbacks. It is not particularly user friendly in the first instance. After working with ReCharge for a while it is now excellent, but it takes a moment to work out the most effective way to use it.

July 22, 2021

Easy as - amazing customer support too! Takes no time to set up and integrates perfectly with shopify!

July 22, 2021

i needed to know who was purchasing what product within my various subscriptions for work. recharge was able to add in a tool so i could get access to this information. super helpful and quick response time too!

July 21, 2021

The customer service was amazing! They answered all 4 of my questions individually and understood what I was saying the first time!

July 21, 2021

This is a great app, the customer portal was recently updated too and it's awesome. Great customer service. Responses are fast and efficient!

July 20, 2021

Although new to the program and have yet to get subscribers, the customer service has been excellent! Jaxon was very quick to respond to my question and provide the answers and help I needed to make things work more smoothly with my inventory management software. Thanks again, you guys are great!

Feb. 16, 2025

We've used ReCharge since 2019 and am editing original review due to the fall off in quality of support and flexibility of the app itself STILL after 5+ years. They and Shopify finally worked out having two ship rates so we don't have to use customer scripting [no longer supported by Shopify] which was appreciated after months of losing shipping revenue. Except the Recharge bulk process to move all subscribers to the Dynamic shipping rate doesn't work. They pointed us to it and when we let them know the file process wasn't working, it's now been weeks without a response or help of any kind except to remind us that we can manually move each subscriber to the dynamic ship rate ourselves. We have nearly 5K subscribers... It's a full time job trying to stay ahead of the manual changes and then, you take the steps as outlined by the ReCharge team and the app doesn't retain the settings. We're having to perform daily re-do's of hundreds of customers we had already edied to new ship rate. Awful. Costly. Typical of ReCharge Support.

July 19, 2021

Works great for what we use it for. For the one instance where we had an issue that we could not resolve there support team were happy to help.

July 16, 2021

Renata was great - she helped us with our issues we were having with our pixel to allow our data to sort properly which wasn't their fault at all. Thanks!

July 11, 2025

Seriously a great app, with a great team behind it providing an outstanding service. Highly recommended. We have been using this for over a year now, so this is a review built working with these guys on a number of occasions. Thank you!

Aug. 22, 2025

Recharge is a helpful subscription tool. We have been with them for years and years and cannot imagine another subscription tool. Recently we were helped by Trystan, who was able to provide us with access to their Recharge's new tools like Bundles, which will vastly improve our customer experience. Thanks for the help Trystan! I have also worked with Renata and Jack. We exchanged messages over weeks to thoroughly vet a problem that was being reported by customers, the Recharge team escalated it and had developers take a look, before determining the simple solution to help our customers. Their support is awesome!

July 14, 2021

Tigist was so prompt and helpful today with my support request. She was able to quickly solve my issue - thank you!

July 14, 2021

If I could give it 0 stars I would. Where to start. A - If you plan to use this with shopify checkout - find something else. It simply does not work, causes major bugs and here is the best part. THE SUPPORT IS NON-EXISTANT. Save yourself time, money and headaches and go with a company that's built something that works with Shopify!