Recharge Subscriptions

June 16, 2021

We initially had issues with the app and our ability to view customer information within shopify. I am happy to report that ReCharge DID fix the issue and we are now able to do all of the functions through shopify as promised. This app is very user friendly for the end user and places automatic subscription orders while sending customers a notification with time to allow them to increase, reduce, swap, cancel, or update before each order is placed. It also allows us to adjust the order for the customer as they sometimes request. I've gone from frustrated to impressed. I thank ReCharge for working out a fix and for sticking with it. This review update is my thanks for their hard work and for making it happen.

April 2, 2021

I've been using ReCharge for my subscription orders for a bit now. Simple to set up and good customer service when I run into questions or issues. I definitely recommend!

April 2, 2021

Denis R. helped us to fix my issue. Great customer service. Thank you so much for this assistance :) .

Jan. 31, 2022

This isn't my first time working with Recharge and it won't be my last. Recharge found the sweet spot of people + process. The team is incredible and beyond supportive. S/O to Ben M, Jaden W, & the wonderful Christian!!!! (Christian is truly the support rep of my dreams, so helpful! Everyone really cares about the tool and pushing towards improvements/reviews. I could not recommend more!

April 1, 2021

I thought adding a subscription service to our store would be difficult, but a friend recommended ReCharge and it was incredibly easy to set up. An online subscription model was installed and published on the site in less than 5 minutes, and I'm not even good at computers! The backend is simple, too, and I love that I don't have to keep up with the maintenance of subscriptions anymore.

March 31, 2021

Great support from Jessie M! And I love how this app allows me to automate subscriptions and reorders from customers.

March 30, 2021

Customer service on point. Very responsive and helpful. Assistance was provided quickly and accurately.

March 30, 2021

Love the app, since i found out about them our company has been collecting more payments and a more effective client retention. Had to cancel my technical support subscription because there is never really a problem with this app! so great! 6 starts recommended if I could...

March 29, 2021

The team at ReCharge made transferring over our subscriptions services a breeze! The app itself is very user-friendly and customizable.

March 29, 2021

I have loved having Recharge for my subscription business. I started as a brand new business and it has been very user friendly. When I have contacted them for help they have been very eager to help with any question I have had.

March 29, 2021

Great App and great support. We use Recharge in 5 Shopify Stores and it works fine. Also the support is very friendly!!!

March 28, 2021

5 Stars are purely base on excellent customer service as we are new to the app. Had a few minor issues getting started with ReCharge, but Chris Grube with the Support team was really great in getting things resolved in a timely manner. We are and up and running now. Thanks Chris!

March 26, 2021

We've been with Recharge for over 5 years now since the very beginning when I was a solo bootstrapped founder packing boxes in my living room in NYC. I 100% honestly believe that Bokksu would not have grown to where we are today if it wasn't for the superior subscription billing technology of Recharge, the caring responsiveness of their support team, and the innovative and merchant-first mindset of their entire leadership team. If you're looking for a true partner in growing your subscription box business, there is literally no other vendor app I would recommend besides Recharge.

March 26, 2021

Terrible experience and terrible customer service. We just added Recharge and some of the products were set to be subscription forever, although we wanted to undo them. Not only that, now our customers cannot add them to their cart, it is a massive bug. Currently is costing us some money. We asked for help, and they didn't get back to us. Every day we are losing money and still waiting for a response

March 26, 2021

Have been using Recharge for a while and have been very happy; lots of good features and functionality, easy to navigate and make changes. Customer service has been really great and responsive as well.

March 25, 2021

ReCharge is excellent! We have been using ReCharge for almost 4 years now to handle our subscription service. They have a ton of features and integrations and they are constantly building out more. Support is also excellent - fast response, effective solutions, and often times they go the extra mile to implement a solution. I'd definitely recommend them to anyone who wants to offer subscriptions to their customers!

May 9, 2023

Amber & the Recharge team were very quick and efficient to correct a problem we were having to reactivate subscriptions. They communicated with me quickly and efficiently to get the problem corrected.

March 22, 2021

I have utilized ReCharge at two different companies now, both with major success. The software itself is simple, straightforward, and able to really open up a major revenue channel if utilized and executed properly. My only suggestion would be to add more customization options for customers and on the backend for developers. For example - we have a minimum 90-day commitment which works well for us, but the only way to prevent a customer from stretching out a 90-day commitment to a much longer period is to not offer the ability for them to edit at all and email our team. It would be great if you could add commitment terms that unlock customization abilities for subscribers automatically.

March 20, 2021

The best subscription app out there. Easy to use, install and set up. Customer service has been excellent. Would recommend.

March 19, 2021

It seems like a great app and we would have loved to stick with it, but it appears that unless you pay the extra $99 for the enhanced support option they'll only provide limited responses which are often delayed. Our questions have been simple - around setting up separate shipping options for subscription members only (which you can't do directly within the app). However, our ReCharge dashboard doesn't match the guides they provide so I think that we're experiencing a bug/compatibility issue as we have options missing (they previously fixed something similar that wasn't showing up and we were initially impressed by the support). Sadly 3 emails later and no response, I think we've exceeded our free help (we can do minor coding and tweaks ourselves so we're not expecting them to do anything for us). We're hesitant to pay for support for something that doesn't appear to be compatible with our theme, and we don't want to crash our site, so sadly we're going to install what is in all honesty not as good an app but with better and faster support.