Recharge Subscriptions

March 19, 2021

It seems like a great app and we would have loved to stick with it, but it appears that unless you pay the extra $99 for the enhanced support option they'll only provide limited responses which are often delayed. Our questions have been simple - around setting up separate shipping options for subscription members only (which you can't do directly within the app). However, our ReCharge dashboard doesn't match the guides they provide so I think that we're experiencing a bug/compatibility issue as we have options missing (they previously fixed something similar that wasn't showing up and we were initially impressed by the support). Sadly 3 emails later and no response, I think we've exceeded our free help (we can do minor coding and tweaks ourselves so we're not expecting them to do anything for us). We're hesitant to pay for support for something that doesn't appear to be compatible with our theme, and we don't want to crash our site, so sadly we're going to install what is in all honesty not as good an app but with better and faster support.

March 19, 2021

Fantastic app and support team, best subscriptions on the market, looking forward to continued success

March 19, 2021

Interface is a little clunky and I wish there were better analytics, but Recharge gets the job done. Their customer service is terrific and was very patient with my team. As far as subscription apps go Recharge is the best for the money.

March 18, 2021

I’m switching from another subscription app and so far the support is great. Quick answers and helpful. I pay extra for it but totally worth it when you need an app that works!

March 18, 2021

Customer service is quick, but having access to live chat is an additional $99 a month. Service is great though.

July 16, 2021

Consistently improving the app, and since we've upgraded to have live chat as an option, customer service has been much quicker. Recently chatted with Dalia which was a great experience.

March 16, 2021

I don’t think there are much subscription app on the store but for me, this has been one of the easiest subscription app to use. Everything is integrated and easy to use. Plus the customer service will answer any questions you have promptly.

March 15, 2021

Excellent app and support. Highly recommend to use in your store and initiate subscription products to increase your LTV.

March 14, 2021

Alicia J. with ReCharge was so helpful! She replied to me over the weekend, when I didn't expect to hear back until Monday. Not only did she quickly help me out, she confirmed everything was working on Sunday morning! Before I even logged into my laptop, she had proactively checked my account to make sure the changes were made effective. I love ReCharge and have had nothing but success using this application! 12/10 would recommend.

March 12, 2021

Horrible customer service, and horrible product. Crashed multiple times a week, and clients were then unable to check out. Multiple day wait times to hear from back from customer service. This has happened to my website now 6 times, and they have failed to provide any help or reasoning behind it. Would not recommend this product to anymore.

June 25, 2021

Excited about the innovation, improvements & growth happening at ReCharge right now! They've allowed us to really customize our subscription experience, and create customers with stellar LTV.

May 19, 2021

The ReCharge Subscriptions app has been a necessity for our business. The support has been very responsive and extremely helpful. The multitude of integrations and amazing partners such as Rebundle (amazing!) allows us to find solutions for our niche needs!

March 12, 2021

The service was really good, they helped me solve the issue I had with no products showing on the app.

March 16, 2021

EDIT: After posting this review, CS contacted me within a few hours and quickly resolved my issue. I have updated it to 4 stars, and will come back and update again after we are up and running. -- I've never left a bad review for an app before, and I understand that many app developers are also small businesses experiencing growing pains. But I've been trying to get this installed for over a week and multiple customer service tickets are ignored. I'm trying to make what should be quite a simple adjustment - offering a subscription box instead of Subscribe and Save, so thus not having a drop down menu. The app is glitching, and there is no support available. This is delaying the launch of a subscription product we have planned for a long time.

March 10, 2021

I've been using ReCharge for the past 4 years on 4 different e-shops, and I'm glad I chose to partner up with them. Not always ideal, the progress they made over the years is good and their customer service 5*. Now I only wish they make the new Shopify Checkout integration available for their 'old' customers soon.

April 20, 2022

ReCharge is very powerful app with brilliant integrations to key platforms like Shopify and Klaviyo. ReCharge support is always extremely helpful and special shout out to Gordon, a brilliant account rep helping me optimize our entire subscription performance.

March 9, 2021

We have been using this app for more than a year now and are very happy with it. When you need support, provide as much information as you can. The first rep we encountered wasn't as knowledgeable but another rep stepped in and provided a solution.

July 9, 2021

I had some problems with their widget, but they fixed them pretty fast. Good customer support and response time.

March 8, 2021

I've been using Recharge for 6 months now for my subscription coffee business. Once you get the hang of it does everything you'd ever need. The support is exceptional. Nevena always goes above and beyond expectations. If only every app I used was this good!

March 5, 2021

We worked with Duncan Love to implement our app and he was totally amazing. The app itself is far superior to Bold and ultra flexible in complex subscription flows. Highly recommend!