Recharge Subscriptions

Dec. 13, 2021

Love Recharge! The customer service is great and it's made offering subscription products on our site so easy.

March 4, 2021

I use ReCharge to manage our subscription products and have really enjoyed it! It's very robust and can do quite a bit which is great since so many subscription companies have different needs. Dalia with the support team is awesome! She's always super friendly and really works to give the best support possible.

March 4, 2021

Recharge has been great so far, but it's the support from Katarina N that makes it an overall excellent experience for us as a business. She's always quick to respond, has crazy levels of attention to detail and goes the extra mile to resolve any issues we have. Thank you!

March 3, 2021

Makes it effortless to offer subscription to customers and support is very responsive. The new integrated checkout makes the whole offering a lot more sophisticated.

March 2, 2021

Support has always been very responsive and helpful. There's some actions such as bulk discount importing that are not yet available to store admins in the app (I think they're working on it). It's always a seamless process but Brad S. from ReCharge Customer Support was especially great in helping with an urgent import request this time around. It was done in less than 24hrs. Overall, great experience working with the support team at Recharge.

March 2, 2021

Easy to use and excellent customer service! Our recurring business has continued to grow and grow with this app.

March 2, 2021

Still in the setup phase so can't speak for the utility of ReCharge just yet but I'll be danged if they don't have some world class setup support especially from Ranson!

March 18, 2022

Quick and friendly support from the team! We got our issue resolved right away. Thank you so much for the help!

March 2, 2021

A very useful tool, but excellent, friendly customer support too. I would happily recommend to other shopify users.

March 2, 2021

Excellent app and wonderful support. Really happy with it as it makes subscriptions a breeze. We believe this is the best app available for subscriptions

March 2, 2021

UPDATE - After leaving this review, I was very quickly contacted by support (Jessie) and she helped resolve the issue completely by end of day. Really appreciate it! Besides this one incident, this app and feature has been a great asset to the business and we'll continue to use it. Thank you! PREVIOUS REVIEW - This app is great if you never update the subscription ruleset. We simply updated it from 10% off to 15% off each shipment and now our existing customers can't update their subscriptions, we're getting errors on our end, losing out on sales, and customer service has been a NIGHTMARE. No urgency, takes days to respond. When they finally did respond, they had us go in and manually update every active subscription in a .CSV file which took over an hour. Meanwhile, I have customers emailing left and right as they can't edit, cancel or change their subscriptions. As soon as they try to, their upcoming order has an error / can't be processed and we lose that sale.

March 1, 2021

I just switched over to a new custom theme and Diana did an awesome job assisting me in the transition! Everything went smoothly and im very thankful for how quickly they were able to assist me!

Feb. 27, 2021

The back end can be a little clunky for a novice but the support staff are exceptionally helpful and knowledgeable. Chris today was super.

Feb. 27, 2021

We've been using Recharge for over 4 years now. It's been a great tool to facilitate recurring customer charges and simplifying our operations. Recently, I had an issue with reconfiguring some items on Recharge App and couldn't figure it out. I submitted a help desk ticket with Customer Support and Dalia was super helpful and friendly in resolving my issue. I like that if I can't figure something out, I have customer support available to guide me through the process.

Nov. 5, 2021

We use Recharge for our e-commerce website. It is pretty smooth, and customers usually figure out how to make changes to their membership on their own. It is very good for subscriptions on your store. Clay helped me with an issue I had because some code was keeping my add to cart button from showing. He was really pleasant, fast and fixed my problem. I would give him 5 stars if I could.

Feb. 26, 2021

After a lot of back and forth, we finally have the app running and it seems to be working pretty well. My biggest complaint is support is EXTREMELY slow to respond at times, which can be frustrating in ecommerce. All my questions and issues were handled and handled correctly, just wish there was a little more ease of access to support, vie chat or anything.

Feb. 26, 2021

Some of the best customer services that is out there, they helped me migrate from another subscription app!

Feb. 26, 2021

ReCharge has been a huge asset for us in scaling our business! Mathew, and Alex and the whole team at Recharge helped us get started and set up on the platform quickly and seamlessly.

Feb. 26, 2021

Recently, I was experiencing some error issues with ReCharge and Julmar was integral in supporting me figure out what was going on. Julmar was patient, friendly and knowledge - delivering to me exceptional support. I'm so very grateful and won't hesitate to reach back out for support again. Thanks Julmar for all your help!

Feb. 22, 2023

App has a ton of issues with almost zero support or "above and beyond" support (only support is "we cant help but here is a list of developers you can pay OR the immediate defensive response of "this isnt our fault") Unilateral changes made that we, as a client, are then forced to edit code to comply or pay developers to keep up. The backend dashboard has been updated looks wise but still lacks a handful of common sense, small edits to make life easier for our support team in account management.