All reviews

Rating Breakdown

  • 5
    87% (1,744 ratings)
  • 4
    5% (106 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (16 ratings)
  • 1
    6% (112 ratings)

Reviews with Text

  • 92% (1,834)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 23, 2021

It is great! It is super user-friendly, easy customization, and customer support... oh, they are adorable, fast, and very kind! Highly recommended!

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

June 23, 2021

ReCharge has been great. We have seen our subscription business grow exponentially and benefit from the Account Manager relationship and quick customer support.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2021

The customer service is wonderful. They respond quickly and stick with you until the problem is solved.

Using app

Over 4 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Dec. 1, 2021

Great working app with increasing feature repertoire. Very responsive and competent support as well! Would highly recommend.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2022

Chris was very helpful and very responsive when inquiring about the checkout migration. He made sure we were speaking to the right people and didn't hesitate to offer additional help when needed.

Using app

Almost 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 23, 2021

We use this app for customers with products on subscription and really like how easy it is for customers to change aspects (skip a month, add quantity, change flavor, etc) of their subscriptions. Easy integration to our Shopify store. Their customer support is very responsive when we need something or have questions. We aren't solely a subscription based business model but with the analytics they provide on the backend I can see how this would be a great platform to help grow a business that built on subscriptions.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 23, 2021

Appli très intuitive, équipe très réactive. Le service support répond en général dans la journée, vraiment top!

Using app

About 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

June 23, 2021

Recharge has been a nightmare for us from day 1. Their customer support has been non-existent, they refuse to help if you have other apps installed and blame everything that doesn't work on other apps - even though we paid a premium for 'priority' support. They don't support currency conversions, so discounts actually ADDED the value of the discount to the price. When we had complaints from our customers on how confusing the customer portal was, they charged $300/month to customize it, and you still have to pay a developer 1000s on top of that. After more than 2 years, we finally found another solution that works for us and we have never been so happy to get rid of an app than Recharge. Good Riddance.

Using app

Over 3 years

Total reviews

18

Average rating

4.2

5 / 5 Share

June 23, 2021

Great for subscribers. Had a few initial problems when setting up etc but Jaxon has massively helped out on the issues we were having and now all is running smoothly!

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 23, 2021

Brendan was very quick and helpful with my queries. He checked in with me to make sure that all his information worked. 5 stars!!!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 30, 2021

Everyone was extremely responsive and helpful with solving a few issues we were having. I am happy with the service.

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 22, 2021

Great platform for subscriptions. Plenty of integrations as well. They helped us migrate all of our subscriptions over so that we could manage them in one place and better understand our data. Their analytics gives great insight to what's going in with your subscription business. We're overall happy with the app.

Using app

8 months

Total reviews

1

Average rating

5.0

4 / 5 Share

June 22, 2021

Good app, easy and straightforward to use. Not many customizations available for the look and feel on the site however.

Using app

About 1 month

Total reviews

1

Average rating

4.0

5 / 5 Share

June 22, 2021

With a growing subscription business, Recharge has been extremely helpful and valuable to our company. There are comprehensive analytics that Recharge compiles for us as well that help us with forecasting and with our retention efforts. Our rep Tyler is very knowledgable and willing to help at the drop of a hat.

Store

beam

Using app

About 1 year

Total reviews

12

Average rating

4.8

5 / 5 Share

June 21, 2021

After a few teething problems with initial set up I contacted the support team and a guy named Gordon was able to get us up and running within the hour. He was helpful, patient and made the process a lot less daunting than it had seemed initially. Moving forward, we're looking forward to growing our subscription side of the business with ReCharge and won't hesitate to reach out to the support team should we need any further help.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 21, 2021

Best-in-class recurring payment (subscription) integration on the market. ReCharge has everything you need wether you are just starting out or have an already established business. Exceptional customer service who always go above and beyond. Extensible platform with an amazing api allows for customization and scale as your business grows. I couldn't recommend ReCharge enough!

Using app

About 4 years

Total reviews

6

Average rating

4.8

5 / 5 Share

June 21, 2021

We've been using this app for almost a year now. Our Rep Tyler is really helpful and always willing to get on a call with us to work out our development ideas. The app works as designed and they have been great about making it fit our VERY customized setup. Would recommend!

Store

EBY

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

June 18, 2021

We've been using the app for a long time, but I can easily say the customer service is A1. Less than 24 hours (8 to 12 hours) to be answered and you feel they really want to help and make it simple for you.

Using app

7 months

Total reviews

2

Average rating

5.0

1 / 5 Share

June 18, 2021

Quite simply the worst customer service I have ever experienced! Installed the app, my customers could not checkout - I am using a premium theme, and there was no error to say that their app and my theme would not work... We installed the code they asked us to install, still didn't work - then told us that they could not longer help! F*cking useless! Has so much potential..

Using app

3 days

Total reviews

4

Average rating

2.0

5 / 5 Share

June 18, 2021

Customer service during set-up was quick and effective. Prefer this app above others in the app store.

Using app

7 months

Total reviews

1

Average rating

5.0