Recharge Subscriptions App

June 8, 2021

Great app and fast assistance! Didn't think I would receive a response that quick since we are on the free plan, but we did!

June 8, 2021

The app is easy to set up and if there are issues the team is very responsive. The interface can be a little convoluted to navigate and we don't have options to set proper discount percentages unless we create a coupon from within the app. The out of the box implementation inserts certain text in areas where it's not needed and there is no edit functionality to modify. Other than that it's been helpful in testing out the viability of a subscription program.

June 8, 2021

I reached out to customer service for help with an error message my customers were receiving after I changed some settings in the app. Not only did Tigist respond promptly, he fixed my problem, and went above and beyond to alert me to another potential problem that was a separate issue from the one I originally needed help with. Thank you so much!

June 8, 2021

Jaxon went above and beyond. They responded and took care of our request very quickly. Couldn't ask for a better customer support experience.

June 24, 2021

Nigel was great. He actually fixed the issue we were having. Saw the issue through from start to finish

June 8, 2021

We've been using this service for 3 years now and have been very happy. Support has been very helpful any time I have reached out.

June 8, 2021

The app is so easy to use, all you need is here and also the rep are so helpful and they respond so quickly to inquiries

June 7, 2021

I am submitting this review in regards to your ReCharge Customer Success, John T.! He was super helpful and was able to make the edits I was looking for super fast.

June 7, 2021

As a priority Recharge customer, we've been very happy with the Recharge team's response to our inquiries and requests. The agility of the Recharge team to perform bulk updates and assist us in keeping our own customers happy and delighted is immensely appreciated! (And an extra big shoutout to Jairus!)

Feb. 13, 2024

While we keep battling with Shopify Payments related issues, dealing with Recharge Support has made it more bearable. No issues with customer support (unlike Shopify Support!) Last interaction has been exemplary - thanks Elijah!

June 5, 2021

I used this app to add a subscription box to my puzzle website. It's easy to integrate, easy for customers to use and maintain their information, and ReCharge provides excellent customer service.

June 5, 2025

Amber really was great, her email was on very clear. I was surprised that Recharge attended, replied that swiftly after I asked for help. Thank you Amber

June 4, 2021

I was skeptical about no phone support for the issue I was having but the customer service rep/tech who helped me was quick in responding via email, super clear in her instructions, and knowledgable about how to help me resolve my issue. Very happy we worked it out with no problems.

June 4, 2021

Made it super easy for me to fix an issue disabling a subscription on a particular product. Thank you!!

Feb. 12, 2024

Amazing support team! Jake was so helpful in responding so quickly and effectively.

June 16, 2021

Recharge still has some cleanup to do to make things work smoother, but as they continue to optimize their processes, their team has been vigilant in helping to get my issues sorted. *Update: My Account Manager with Recharge, Paul, has worked closely with me to help reduce the amount of time certain processes have taken me. They've heard my frustrations and Paul has been hard at work to make the experiences smoother for my team.

May 28, 2024

I was struggling to change the address in my email template footer. Thomas helped direct me to solve the issue quickly and with clear guidelines. Great customer service, thanks team

June 2, 2021

Jairus is always so helpful and goes above and beyond of the original request to enable us to complete projects/solve problems.

June 2, 2021

Milica L. on the support team was super helpful and fixed my problem in no time at all. Great app and service!

Dec. 10, 2021

Not only is this app extremely helpful and quite intuitive to use, the support staff at ReCharge is amazing and they are always so timely and professional and helpful! They take the time to go into detail and correct things, and educate their clients! Beyond pleased with your customer service. The only thing I could use more of, is detailed reports and the ability to pull specific information in a more specialized manner. (As in selecting what fields I would like to pull).