Recharge Subscriptions

Jan. 20, 2021

Great App!! this really increase my sales so much!!! And the support is amazing they help you solving your doubts and issues

Jan. 19, 2021

Jessie was awesome! Helped me fix a product that wasn't syncing, very quick response time. Thanks Jesse!

Jan. 19, 2021

We are very happy with ReCharge's support. There was a substantial bug just for our store and they brought in their product developer team in an attempt to solve this. The solution was found! Excellent support from the team!

Jan. 19, 2021

Great app, great people. Customer service responds quickly and is very polite and helpful. No issues with ongoing usage of the app.

Jan. 19, 2021

Great customer support! Responses are very timely and helpful. We used a developer to create a custom setup, everything is running smoothly.

July 8, 2021

Troy is amazing and incredibly helpful! He knew exactly how to help me and was very thorough with his instructions. He responded fast to my inquiry and I could not be more grateful! ReCharge has excellent customer service overall and has been incredibly helpful when we need to update things in our system. They are happy to set up calls with us for extra assistance and help our business run successfully.

Jan. 19, 2021

the customer support is amazing. very fast & well explained responses that help solve my questions / issues immediately. thank you!

Jan. 19, 2021

We needed to contact ReCharge about some tax issues we were having. Vuk replied and solved our issues within 10 minutes. Thanks, Vuk!!!

Feb. 4, 2021

I've been using ReCharge for almost 5 years now. It's by far one of the most reliable and income building apps in my toolbox. With over 700 subscribers to date, I would never consider eliminating or switching. Customer service is top notch! Nathan was extremely helpful and offered more than simply answers, but solutions that I hadn't even considered. One of my most favorite apps in the app store! Thank you ReCharge!

Jan. 18, 2021

App can be a bit clunky to setup and has weird quirks (you can't have a customer enter the frequency, you have to predefine it for them) but their support teams are really strong! Katrina N. helped me recently and she was knowledgeable and a quick responder to solve my problem.

Jan. 18, 2021

Great tool, it does what you expect. Although I am still waiting for the integration with the Shopify checkout. We can't implement tax exemption in the EU for this reason. Customer service is excellent.

Jan. 17, 2021

I really like the helpfulness of the customer service on Re-Charge. I've never had an issue that they couldn't solve.

Jan. 13, 2021

Extremely customizable and makes it easy for both customers and agents to set up adjustable subscriptions. Support is fast and responsive. Very happy with the service provided!

Jan. 13, 2021

I like the functionality of the app very much, however customizing the widget (i.e. removing one time purchase option) is a little too restrictive. Everything else is great!

Jan. 13, 2021

Customer service has always been very helpful and prompt! The app itself has been wonderful to use with our subscription business and we are very happy with the performance and abilities.

Jan. 13, 2021

Customer service is always prompt and helpful. The product itself works in predictable ways and has been robust. You can tell that it has been built by good Engineers.

Feb. 24, 2021

IF YOU CAN AFFORD PAYING FOR ANOTHER APP, PLEASE SAVE YOURSELF AND YOUR CLIENTS MONEY AND DO NOT USE RECHARGE My previous review said that the customer service was great... They upgraded me to the advanced support because of a big problem that their software caused. BUT I think it's even worse than before.... Support takes days to reply. They assure me that problems are resolved and the same things are still happening. All my new subscribers get Recharged in double for their first subscription. It's frustrating to try an explain to NEW customers what is happening and then I have to refund them which I lose money doing because of transaction fees.... I've been growing with a rate of about twenty new subscribers per month.... So you can imagine the issues I'm dealing with.... Support is almost unexistant at this point Even though I was upgraded to the advantage level support for the issue below... BEWARE there is an issue when applying store wide discounts to your website for sales and such, even if you choose NOT to apply discounts on the Subscriptions when creating in shopify, the system does not take that into account and provides the discounts anyways. You have to manually code the discount into the recharge app, which might I add is not a simple task if you don't have the knowledge to do that. This issue cost me 250$. But they were quick to offer free advantage plan support for three months. Please read carefully when choosing this platform to make sure you don't have a similar issue. Back end could use some work. They should revise how they display upcoming subscriptions, and they don't really take into account if you have more than one type of sub, because they just bundle everything together in the back end.... could be confusing some times. Customer tagging based on subscription type should be editable, because it would solve multiple issues.... Including a list of customers for specific subs, make it easier to count how many I need to prepare, and also make syncing with Mailchimp a breeze as all my lists are managed manually now...

Jan. 12, 2021

Great and helpful customer service that always answers really fast! They really care about helping you.

Jan. 12, 2021

Great app. Amazing customer service, always swift responses with lots of relevant and helpful information!

Jan. 11, 2021

I can hand on heart say that this is one of the best customer service experiences I have ever received. I recently reached out to Recharge because our original app installation was no longer active and I had the absolute fortune of contacting Kyle Turner at Recharge, who was so knowledgable and helpful! He raised a ticket and went out of his way to get the issue resolved very quickly. Recharge - you're a great app but not just that - you also obviously hire truly exceptional people as well. I am so impressed, a huge thank you to Kyle and the team.