Recharge Subscriptions

Jan. 11, 2021

Extremely prompt responses, usually same day. Helped us with updating our quarterly billing schedule with ease.

May 20, 2022

Significant issues are left unresolved We have an integration with Rise.ai and we have flagged many times that there are some significant issues with the way recharge has set it up. We flagged this to Rise as well. They are aware of it and explained that many customers are experiencing the same issue and that recharge can easily make a plan to make the integration work smoother. However, as it turns out they are not prioritising this leaving ourselves and many other merchants to their mercy. What is this issue? We have a subscription business, obviously. Recharge works with one integration only for gift cards, which is rise.ai. When customers receive a gift card and we need to correctly register it, recipients need to give in credit card details in check-out, which to many is a serious issue. I have flagged and flagged this numerous times, I know for a fact other merchants have too and they refuse to do something about it. Not taking any responsibility. It has led to so much manual work and inconvenient workarounds that we have come to a point where we actually can't scale if we keep using recharge. I'm currently looking at other options than recharge, because gifting is a major part of our income and their refusal to remove this UX obstacle is revenue-impacting.

Jan. 8, 2021

Jessie M provides amazing customer support, which is a big reason why we use this app. They're constantly working to make things better and truly care about their customers.

June 10, 2022

We had a bunch of subscriptions that needed to have their subscription product updated due to an accidental deletion of the original product. I reached out to ReCharge support and they responded SAME day. Even more impressive is that this experience is pretty much the norm with ReCharge -- they've ALWAYS been hyper responsive and their responses are always detailed and specific, leading directly to a solution. Wonderful support. :-)

May 6, 2021

Je suis très contente de cette application. Par contre, il faut tout traduire si votre site n'est pas en anglais. Le support est super et répond très vite et est très agréable. Rien à dire

Jan. 7, 2021

Great customer service from Jessie M! Got my issue fixed without lifting a finger and within hours. Very pleased!

Jan. 7, 2021

Big shout out to Jessie M for the super fast and friendly help I've had updating the app settings! Thanks a million!

June 28, 2021

Customer service has been great and the move to the integrated Shopify checkout is a lifesaver! A huge part of our business is subscriptions and this fits the bill.

Jan. 6, 2021

Great support from Recharge, quick to respond and to sort issues. Their team is always understanding and helpful

Jan. 5, 2021

Great customer support! I had an issue with a notification email and their support team helped all the way.

Jan. 5, 2021

We've been using this app for a number of years for subscription services and it is pretty seamless. If we don't know something, we just ask support and they respond quickly with either an answer or recommendations/resources.

Jan. 5, 2021

Great app with great customer service! Whenever you have a question, it only takes minutes to hours until they get back to you.

Jan. 4, 2021

The support is fantastic and super quick. I've needed help several times, and their response time always amazes me. Very few companies offer this type of service.

Jan. 4, 2021

Great support - quick and effective on any of our issues. Anytime we have an problem with the app we're able to get help.

Jan. 4, 2021

Great service from Clayton and Javaughn re bulk edits to orders when we needed it. Timely, clear and polite. Thanks

Dec. 31, 2020

There are better subscription solutions out there. I tried using this app for subscriptions, but I had to change the API keys for my payment provider and ReCharge doesn't allow us to to change API keys securely in the app, and the support team asked me to email them the new API keys, which is completely insecure. How can I trust a company that suggests that? Any decent app would allow me to securely update the keys directly in the app, without having to contact their support team, or send via insecure methods.

Jan. 5, 2021

Diana was good. It took a little bit for her to understand thee issue. However, that might a little on me since I knew from past experience what needed to be done and might have not provided as much context with my solution. I did appreciate though after sending her information from my past discussion with another recharge support customer that she looked back into the situation and was able to quickly find the solution. She was also very kind and kept a cheerful attitude through it all!

Dec. 30, 2020

Works great and fantastic, responsive support (thanks Filip). Subscription revenue has been an important part of our products business

Dec. 30, 2020

So far it's working flawlessly for my coffee subscription company. What I love about the experience so far is that the online support I am receiving is good and thorough. For a newby like me, it's a somewhat complex install because it requires learning Shopify really well and making it work with ReCharge, with the help of support I was able to get it working right. I didn't have to wait long and they were great!

Dec. 29, 2020

The customer service ReCharge provided via email was great. Alicia responded quickly, gave me lots of good links for exactly what I needed, and helped me better understand how to utilize the app.