Rating

4.9

feedback

4,077

Reviews

chart

#254

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    11%
  • Less than a month
    21%
  • Less than a year
    50%
  • More than a year
    16%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the exceptional customer service provided by the support team. Users appreciate the quick responses, helpful guidance, and willingness of the team to go above and beyond to assist with any issues or customization needs. The app itself is described as user-friendly, with a wide range of features and customization options. Customers highlight the ease of use, fast customer service, and the app's ability to meet their subscription needs effectively. However, there was one negative review mentioning issues with a basic feature not working properly, causing disruptions in business processes.

Highlights

Exceptional Customer Service and Support
User-Friendly App with Customization Options
Effective Subscription Management
Issues with Basic Feature Functionality
Positive User Experience and Satisfaction

Rating Breakdown

  • 5
    96% (3,906 ratings)
  • 4
    3% (113 ratings)
  • 3
    0% (10 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (36 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 7, 2025

I am a one woman team for my business but got this app up and going fairly easy. However, I did run into a problem with my theme and defaults and needed help. I was quickly able to get personal assistance from a live representative. I worked with Sean. He had my issues resolved in minutes!! He was able to get into my backend theme and fix some things I didn't know how to. He even sent a video response which helped a lot. I even got picky and wanted font colors changed and he did it no problem. HIGHLY RECOMMEND. I can't wait to see this go live!!

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share

Jan. 6, 2025

Brooks helped me fix my subscription button to make it more interactive. Love this app, it's very user friendly and the support is very friendly and the wait time is less than 2 mins. Highly recommended!

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Glad that we are able to meet your requirements. Ratings like yours motivates us to work hard and continuously improve.

5 / 5 Share

Jan. 6, 2025

Has to be the most flexible and versatile subscription app on the Shopify App Store. Also their support goes above and beyond. Brooks on their support team answered all of my questions promptly and even helped us customize the app so it completely matched our brand guide.

Using app

--

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share

Jan. 6, 2025

Easy to use and amazing help chat services.

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Glad that we are able to meet your requirements. Ratings like yours motivates us to work hard and continuously improve.

5 / 5 Share

Jan. 6, 2025

The customer service team are extremely helpful and nothing is too much bother for them.

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.

All reviews

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