Appstle℠ Subscriptions App

Dear Merchant, This is Ria, the co-founder of Appstle. I'm sorry for the confusion you had. Your subscription was canceled on August 18, 2025. The charge you noticed afterward was issued by Shopify for the previous billing period (July 14 – August 13, 2025). Since Shopify manages all billing, we do not have control of it. No further charges were made by Appstle after your cancellation. Please feel free to reach out to us at [email protected]. We will be happy to walk you through any remaining question.

Based on store and intercom chat evidence, this review has been flagged to Shopify as a competition malpractice.

Dear Merchant, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the confusion around testing with the Bogus Payment Gateway. To clarify, the Bogus Payment Gateway is only supported on Shopify development/test stores—not on live stores. Since your store is a live one, this is why the test subscription order couldn’t be completed using that method. For testing on live stores, Shopify requires enabling Shopify Payments in Test Mode. This is the only supported way to test subscription flows with real stores. As a third-party app, Appstle does not control or manage payment gateways—we rely entirely on Shopify's infrastructure for processing billing attempts. We’ve shared Shopify’s official guide (https://help.shopify.com/en/manual/payments/shopify-payments/testing-shopify-payments) on how to activate test mode with Shopify Payments, which allows you to test subscriptions properly. Please feel free to reach out directly if you've any questions or concerns—we’re here to help.

Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for taking the time to share your feedback. I have gone over your ticket. We'd like to highlight that a wide range of built-in customization options are available for product pages, Build-a-Box, and the customer portal, which can be managed directly from your end. For merchants who prefer hands-on assistance, we offer complimentary customization support within our app's scope. Please feel free to reach out to our 24x7 available support. You can also email me at [email protected].

Dear Merchant, Thank you for your feedback. Please note that based on Shopify policies, Shopify charges merchants according to the plan they select and the time they have the app installed. Since you upgraded to the Business Plan and uninstalled the app without downgrading, Shopify billed you for the Business Plan accordingly. Our refund policies are 100% based on Shopify policies, and one of our merchant success team members has reached out to you about this as well. It looks like you've reinstalled our app. If you need any help, please feel free to reach out to the support team. We’re available 24x7.

Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for taking the time to share your feedback with us. Looks like our team member has addressed the concerns you had regarding the discount display behavior on Shopify's checkout page. Please don't hesitate to let me know if there's anything that still seems unclear, or if you need further assistance—we're here to help!

Glad that we are able to meet your requirements. Ratings like yours motivates us to work hard and continuously improve

Dear Merchant, This is Ria, the co-founder of Appstle. I apologize for the delay in your ticket. Typically these issues are escalated internally for fast resolution, but there was an unfortunate human oversight in doing so this time. Looks like the Senior developer is in touch with you now. Please reach out to me anytime at [email protected]. Once again, we sincerely apologize.

This is Ria, the co-founder of Appstle. I am sorry your migration experience was less than smooth. I looked into the issue, and the errors in the first batch of imports caused an issue. I see that you are now co-ordinating with Hemant to get this ironed out. We will be monitoring this on priority to ensure your start with Appstle goes smooth. Please feel free to reach out to me anytime at [email protected]

Dear Merchant, This is Ria, the co-founder of Appstle. I apologize for the inconvenience you faced. I have reviewed your concerns and connected with the Merchant Success Head, who will contact you to discuss any remaining concerns related to your store. We hope things are now working smoothly and as expected! Please do not hesitate to contact me at [email protected] or [email protected] if you have any other questions. We are available 24x7x365.

Dear Merchant, This is Ria, the co-founder of Appstle. We understand how the appearance of two subscription options on your product page could have caused confusion and frustration. I would like to explain the situation thoroughly, and clarify what happened. Upon reviewing your case, we discovered that the issue was not due to any change we made, but was a result of a pre-existing configuration. Specifically, the product was added to two subscription plans, which led to the two subscription options/widgets displaying on your product page. This setup had been in place before we made any updates or changes, meaning that no action on our part contributed to the problem you experienced. Once you informed us of the issue, we immediately investigated the cause and resolved it within just a few minutes. To ensure you fully understood what had happened, we also shared a screencast video that demonstrated how the product had been added to both subscription plans. Additionally, we provided an explanation of the steps we took to resolve the issue and ensured the product page was displaying correctly. We genuinely appreciate your feedback and are always working to provide all our merchants with a smooth and seamless experience when using our app. Your satisfaction is our highest priority, and we are committed to clarifying any further questions you may have. Please feel free to reach out to me anytime at [email protected].

This is Ria, the co-founder of Appstle. I apologize for any confusion you’ve experienced and would like to provide some clarity. We have multiple pricing tiers, as outlined in the Shopify listing page. The plans are based on monthly subscription revenue of the merchant as well as the sophistication of the features. In the FREE plan, the subscription widget setup in product page in available. We believe this feature is essential to get up and running in subscriptions, and hence is a part of the free tier. I believe our support engineer demonstrated this feature for you. Please find below the relevant links where our pricing plan is outlined: - Shopify Application Listing Page: https://prnt.sc/C2VPudvabNy5 - Application Billing Page: https://prnt.sc/dATFgONC6tQK - Website Pricing Page: https://prnt.sc/16a6Pbs6ohaK - Working Widget on Your Product Page: https://prnt.sc/9VD8K1b7PWle Beyond having the subscription widget on product pages, you had requested the integration of the widget on your store's custom landing page. As outlined in our pricing plans, this feature is included in our Business plan and higher tiers. This information is stated on our application billing page, pricing section, and website (all links are shared above). Appstle's pricing tiers and feature gating are based on the development cost, infrastructure, 24x7x365 support, etc. At Appstle, we are committed to transparency, and the pricing information is available across multiple platforms shared above. If you have any further questions or need assistance at any time, please email me at [email protected]. You can also reach our 24x7x365 support team at all times. Our team always strives to go over and beyond to help our merchants succeed. Thank you for your understanding.

Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for the 1.5 years you were with Appstle, and we are sorry the last few weeks' were not up to the mark. While we regret that your final experience led to the feedback, I'd like to address the points. We hope you give us another try. Customer Portal Issues: Customer portal is an integral part of our app, and our team ensured that every reported issue was thoroughly investigated. After multiple checks by our team, the portal was confirmed to be fully functional each time you reached out. In instances where adjustments were needed based on your specific setup, we provided detailed guidance and solutions to help optimize the experience for your customers. We have now added a more detailed and step by step guidance document and video, to help merchants setup their perfect customer portal. Also, we are always available 24x7 to real-time guide merchants anytime needed. Double Processing of Orders: The double-processing issue was linked to a setting in the app that allowed customers to modify their billing intervals. This was a feature enabled by you, which is designed to offer flexibility to your customers. When this issue arose, our team provided personalized instructions, including screencast videos, to help you disable this feature. These settings are always fully within your control. We have now added more merchant tutorials within the section, and switched to an easier merchant UI, to make the settings navigation very easy. We hope you will consider us again in the future as we continue improving and evolving our services.

Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for your candid feedback. We sincerely regret the difficulties you encountered during your migration to Appstle. We fully understand the frustration caused, especially when it results in lost customers and revenue. Migration Issues: We recognize that the migration from Bold involved unexpected challenges, particularly the missing variant IDs and product URLs in the data from Bold. This required manual intervention on your part, which added complexity and delays. We should have been more supportive during this time, and for that, we apologize. Security Challenge Emails: We understand that the security challenge emails were a major concern. We would like to mention here that these emails were triggered by Shopify’s security system, and not by Appstle. We’d reached out to Shopify support on this. We appreciate your mention of our Manager's efforts, and we are glad that our customer service has been helpful. We would love the opportunity to make things better this time. If you’re open to it, we’re committed to working closely with you to ensure a smooth experience. Thank you again for your feedback.

Hello, This is Ria, the co-founder of Appstle. Our app DOES NOT delete and recreate existing products to add subscription functionality. That is a convoluted and wasteful process. Appstle is natively and exclusively built for Shopify and Shopify Plus platform, and connects the subscription plans to your existing products in Shopify. Therefore, there WILL BE NO CHANGES TO SKUs, shipping weights, or other associated details. Appstle Subscriptions is currently and actively used by 26,000+ Shopify merchants and it is the above Shopify integrated process for all. I have poured through our intercom chats and emails, but did not find any communication or ticket from you regarding this. Our merchant support team is available 24/7/365 and would be happy to assist you. Pls ping us on the chat widget or email us at [email protected]. Furthermore, one of our Relationship Managers has also reached out to you on the email we found on partner dashboard to guide you. We value your business and are committed to ensuring your satisfaction with our app. We would love to provide further assistance on this.