![Appstle℠ Subscriptions App for Shopify](https://cdn.shopify.com/app-store/listing_images/80b36c79c341ba709db28b0a5294fda0/icon/CP7b-sDuuPgCEAE=.jpeg)
Appstle℠ Subscriptions App
Best Subscriptions App for eCommerce Subscriptions | Appstle
Rating
4.9
feedback
3,621
chart
#541
All reviews
Rating Breakdown
Aug. 21, 2024
It says its free until $500 but then to be able to use it they tell you that you need to pay this and that. Then you’re jus loosing you’re time setting up this app to find out after about prices that were not advertised before. THIS IS NOT OK !!!
This is Ria, the co-founder of Appstle. I apologize for any confusion you’ve experienced and would like to provide some clarity. We have multiple pricing tiers, as outlined in the Shopify listing page. The plans are based on monthly subscription revenue of the merchant as well as the sophistication of the features. In the FREE plan, the subscription widget setup in product page in available. We believe this feature is essential to get up and running in subscriptions, and hence is a part of the free tier. I believe our support engineer demonstrated this feature for you. Please find below the relevant links where our pricing plan is outlined: - Shopify Application Listing Page: https://prnt.sc/C2VPudvabNy5 - Application Billing Page: https://prnt.sc/dATFgONC6tQK - Website Pricing Page: https://prnt.sc/16a6Pbs6ohaK - Working Widget on Your Product Page: https://prnt.sc/9VD8K1b7PWle Beyond having the subscription widget on product pages, you had requested the integration of the widget on your store's custom landing page. As outlined in our pricing plans, this feature is included in our Business plan and higher tiers. This information is stated on our application billing page, pricing section, and website (all links are shared above). Appstle's pricing tiers and feature gating are based on the development cost, infrastructure, 24x7x365 support, etc. At Appstle, we are committed to transparency, and the pricing information is available across multiple platforms shared above. If you have any further questions or need assistance at any time, please email me at [email protected]. You can also reach our 24x7x365 support team at all times. Our team always strives to go over and beyond to help our merchants succeed. Thank you for your understanding.
April 30, 2024
- Installation took a entire week of me staying up to midnight asking them whether the installation had completed - They only work PCT time zone which meant i wouldnt get a response until after 6.30pm - Today after 5 days of correct orders they charged 116 wrong subscriptions to customers, taking hundreds of pounds from them without their consent. My customers are furious, I have to refund all of them manually one by one, some have cancelled their custom with me. They have ruined my website, caused me to lose 90% of my customers. I do not recommend this app and I strongly recommend you avoid them if you value your business and your customers.
Feb. 28, 2024
Worst experience ever. I never write bad reviews but I feel compelled to warn others against the repeating issues I faced. The customer portal was always having issues. repeated issues. sometimes double processing issues. the worst. When I would reach out to tech support they would say "looks good on our end" as if they had no responsibility for fixing their coding issues. I stayed with Appstle far too long. Now I have new subscription app with amazing tech support and I am kicking myself for not jumping ship earlier. buyer beware.
April 8, 2024
Do not migrate to Appstle from another system! The migration has been a disaster and we have lost tens of customers and a lot of revenue. Appstle's customer service are helpful, and Muhammad in particular is very good, but the software is appalling. Even though it was more expensive, I should DEFINITELY have stayed with Bold.
Feb. 5, 2024
In order to add subscription functionality, the app will delete your existing product and recreate it. In the process, resetting SKU, and shipping weights without notifying us before hand. Ended up messing up many of our ongoing orders and costing us significant time to clean up.
Hello, This is Ria, the co-founder of Appstle. Our app DOES NOT delete and recreate existing products to add subscription functionality. That is a convoluted and wasteful process. Appstle is natively and exclusively built for Shopify and Shopify Plus platform, and connects the subscription plans to your existing products in Shopify. Therefore, there WILL BE NO CHANGES TO SKUs, shipping weights, or other associated details. Appstle Subscriptions is currently and actively used by 26,000+ Shopify merchants and it is the above Shopify integrated process for all. I have poured through our intercom chats and emails, but did not find any communication or ticket from you regarding this. Our merchant support team is available 24/7/365 and would be happy to assist you. Pls ping us on the chat widget or email us at [email protected]. Furthermore, one of our Relationship Managers has also reached out to you on the email we found on partner dashboard to guide you. We value your business and are committed to ensuring your satisfaction with our app. We would love to provide further assistance on this.
Feb. 3, 2024
messed up my app embeds
This review is a potential fake and has been submitted to Shopify for investigation.
Jan. 4, 2024
Terrible to set up bundles: it is probably not worth saving the 500 that Recharge charges for bundles. Their app is great for simple subscriptions, but it takes a lot of work to implement as soon as you go to bundles. The bundle box disappears, it doesn't update with the variants selected and the checkout buttons don't work. They claim that it is either Shopify's or the theme developers' fault, which I interpret as the app was built taking specific themes in mind. My conclusion: it is not worth saving the 500 that Recharge charges for bundles. It means you will spend valuable hours trying to make it work.
Dear Merchant, I am the Merchant Success Lead at Appstle. I sincerely apologize for failing to meet your expectations. I have gone over your store bundle configuration issue and the it has been resolved completely. I would love to personally jump in and see how I can help ensure you have a smooth experience with Appstle. Please reach out to me at [email protected] Looking forward to connecting.
Nov. 21, 2023
I cannot recommend the app. I recently asked for support to set up a shipping profile so customers from a specific country would get free shipping when subscribing to a product, and customers from other countries would still need to pay shipping. What happened? The App has a serious flaw and customers outside these countries that are meant to receive free shipping were not able to check-out at all anymore. I have lost sales due to this app and when raising this to their customer service - their attitude towards the issue was absolutely unacceptable. Instead of being curious to understand the issue they basically blamed me for their flawed app. I cannot recommend this app and surprised they have so many positive reviews.
Hi Dear Merchant, This is Ria, the co-founder of Appstle. I really apologize for the inconvenience you faced. I have gone over your concerns, and have also connected with the Merchant Success Head who you spoke to regarding the issue. Thank you for providing us the opportunity to connect 1:1 to explain the shipping setup for subscriptions, and to work on your requirements real-time. We hope things are now working smoothly and as expected! Please do not hesitate to reach out to me at [email protected] or [email protected] if you have any other questions. We are available 24x7x365.
Sept. 26, 2023
Bug after bug after bug!!! This app is poorly made. I've used it over a year now and every 2 weeks there is a serious bug that needs to be fixed. The ONLY reason I have not switched apps is because they have no way of migrating the subscription data to a new app, so we need to leave the app installed for our older subscriptions. DO NOT USE THIS APP, SAVE YOURSELF THE HEADACHE!!!
Hello, We have checked out the issue thoroughly on our end with our developers, and according to the investigation, we believe something has changed in your theme, and it intermittently loaded our script twice, which caused the widget to show up twice on the product. We have made updated our code now, and things are working fine. We've emailed you about the fix as well. Could you please confirm if the issue is fixed on your end? Please feel free to reach out if you need any other assistance, and we will be more than happy to help. Since Appstle, similar to any other software, is a tool embedded in your store site, any change to your store (theme update or installation of other apps) may sometimes result in overriding or conflicting code. If that happens, please either involve your developers immediately to correct the conflicting codes, or reach out to us. Our support team is highly technical and will be able to fix it immediately.
Aug. 27, 2023
Had to remove the app, installed it for about 1 hour, try to fix a shipping issue (the product was for $0 of shipping in shopify, but the app added a shipping cost of $12 for no reason). Impossible to reach anyone from the US or Canada via customer service, all coming from India. Their english was really bad, and not only did they not solve the issue, but made everything worse. There's so many apps for subscription our there, do yourself a service a choose another. At least you might have a shot at minimally good customer service, and not too many is
Hello. This is Ria, the co-founder of Appstle. I went through your chats with the team. As our Merchant Success Engineer as well as her Manager mentioned in the chats and the custom video guide that she made for your store, your shipping rate was coming from your Shopify shipping profile itself. In fact, that’s why the one-time purchase shipping price and subscription shipping price was exactly the same. Since your one time purchase shipping was $12, for order values below a certain threshold, the same applied to subscriptions too. Let me assure you that no other Shopify native or Shopify compatible subscription app would be able to help you here, unless the shipping profile is created on the app side (which the Manager explained in the video she made). I went over the loom my teammate shared and it was very well-explanatory. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter. As for the location of the team, we are a California based company HQed in Menlo Park. We provide 24x7 support for merchants by having support team across geographies and timezones. Since, your ticket came in at 8 PM PST (outside work hours in the California), it was handled by our team in Asia. I personally did not see any communication or language issues in your chat or video, as our entire team across geographies are native English speakers. Please dont hesitate to reach out to us at [email protected] if you have any other questions.In fact, I am sharing it here so that others can decide it on their own. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.
Aug. 25, 2023
don't recommend and customer service is pretty clueless. I installed the app and it wasn't working, the radio buttons were NOT showing up on the product page, so a user could not check what frequency they wanted, and couldn't add it to their cart. I messaged customer service, and the first person said that the shopify theme was overriding the radio buttons and would look into it. Two hours later, no thing, then i messaged again and a new person came on. They had the audacity to tell me it wasn't their app widget and they couldn't do anything about it. They don't even know what their own widget looks like. I showed them proof again it was definitely theirs (it was the only subscription app I had installed, was a new store). Again they said the same thing, it's not their app widget, and they couldn't help. Wow! pretty bad customer service.
Dear Merchant, We apologize for the inconvenience you faced with our app. As explained in the loom videos, the issue you encountered with the radio buttons was related to the widget that was being rendered from your own theme. I am glad we were able to align and get that sorted eventually. We are super glad to have you continue with us! We should have been faster with the support, and I sincerely regret the experience you received from the first representative. We have put them back on training, to ensure we don’t have any gaps in our service and to meet the high bar we have set for ourselves. Please feel free to reach out if you have any further questions or concerns.
Aug. 18, 2023
I really am so confused as to how this app has so many reviews. I switched over from recharge to Appstle thinking I could save a few bucks but this app has lost me thousands of dollars. Their platform is outdated and very limited. They also failed to transfer over 100 of my recharge customers and their customer support doesn't seem to care. The customer portal for my customers also doesn't connect and is very limited. You are also unable to set up influencers on a free box without a card on file or jumping through major hoops and it can not be reoccurring. If you sell a monthly subscription box, do NOT GET THIS APP!!! STAY AWAY!! If you sell single products on a subscription then this app should work fine. But it's been a massive headache, they failed to take my recharge transfer seriously and I have been losing money every month with constant errors to my customers that were transferred and not transferred correctly and even simple things and users not being able to login to their portal to update their shipping address. STAY AWAY! Not worth saving money. These reviews have to be fake. Their customer support is all outsourced from India.
Dear Merchant, This is Ria, the co-founder of Appstle. I am sorry to hear that you had a less than stellar experience with us. The migration process is heavily dependent on the data we receive and we always advise merchants to review the migrated subscribers before things are taken live with Appstle. We also have a very hands-on migrations team that reviews the data thoroughly to ensure there are no errors. We do not make things live on Appstle unless we get the green light from the merchant! Sometimes, unfortunately, if the data we receive from the other app has inaccuracies or gaps, things might get delayed. However, rest assured, our team will hold your hand throughout the process. Regarding your concern on influencer marketing, a subscription can not be created in Shopify V2 without a card on file. This is true for all Shopify V2 compatible Subscription apps. We hope things are now working for you as expected and that your subscriptions journey is going well with Appstle. Please do not hesitate to reach out to me at [email protected] or [email protected] if you have any other questions. We are available 24x7x365.
June 2, 2023
It has some flaws that made it impossible for us to use it. First, it right away shows in the live version before you finished to set it up. But much worse, some things can not be translated to German and it keeps showing a page loading sign on the product page after the app was installed.
Dear Merchant, We are sorry you had less than a stellar experience with our store. We do support publishing widget on non-published themes. However, it’s not the default setup option as most merchants find it hard to follow. We also support widget on products in draft or unpublished stage. This way, widget won’t be visible to others. Also, could you let us know what label is not translatable? We have stores with various languages using our app. We also reached out to you 2 days back asking if you need any help. Please give us a try again. Our support team is available 24X7 and can be reached out via our chat widget.
May 26, 2023
How the hell is this 4.9 stars? I tried testing this in my store. The subscription wouldn't show up until after I canceled the order. Of the two items I subscribed to, only one showed up. Maybe it's because they don't know how to process a pick-up order. They leave "null" in place when you don't enter a first name. Customer service is entirely offshored; I must assume the developers are as well. If you want to lose orders and piss off your customers, I strongly recommend Appstle. Guess there's a reason other apps feel comfortable charging $99 for similar services.
Hi, this is Ria, the co-founder of Appstle. I’m addressing your points one by one Our dev and support teams are global and are based across continents and time zones. Hence, the 24x7x365 support! Appstle Subscriptions is currently being actively used by 15,000 plus merchants, with solid widget integration across pages. However, some stores can have lingering code from other apps which can interfere with the widget. In most cases, our highly technical support team can fix it on the spot. However, sometimes the issue can be more complicated as Appstle works in an ecosystem of other Shopify apps and not in silo. Your ticket was one such, and hence under dev review and escalated. It needed further investigation. It was less than 12 hours since you first pinged us with the ticket. In my experience it’s a highly reasonable time to investigate and get back on an issue that is caused by other app code, as we want to ensure that our solution is sustainable.
May 15, 2023
What a nightmare!!!! We installed this app, and noticed a MAJOR DROP in sales only to find out that it had broken our entire /cart page!!! No one was able to checkout until we caught the problem! Whether or not someone had purchased a subscription, they were not allowed to checkout - it would take them to the /cart page where a loading icon would just rotate for hours on end. As a quick fix, we had to put up a pop-up cart that would allow for checkouts. Not only was this the worst experience we've ever had with an app, but all their instructions on how to setup the subscription were wrong. Support would tell me to do things and test orders that didn't end up working the way we wanted them to. Those test orders also went towards our monthly limit!! Not only did we not have a cart page active, terrible support, and a major headache, we had to pay for it all!!
Dear Merchant, I am the CTO of Appstle. I am sorry you had less than stellar experience with us. The cart widget doesn't work out of the box for all themes. That's why we have a note in the portal to reach out in case it doesn't work. All the other issues are already taken care of. There was a high surge of merchant chats at that point of time, hence it took us some time to reply.
May 2, 2023
The free version is completely USELESS. I don't know why they even bother offering it. Every single feature of any use is not included. Waste of time.
This is a fake review, which us and a few other apps have been experiencing the past few days. https://www.linkedin.com/posts/sweta-mohanty-9808a0a6_ecosystem-ecosystem-competition-ugcPost-7057060732160409601-L5z5?utm_source=share&utm_medium=member_ios The review left within a minute of installation, and the language is not only insulting Appstle but also hundreds of our merchants who have benefitted so much from our free and starter plans that are there to encourage and support new and small businesses. The review has been reported to LinkedIn.
April 25, 2023
Terrible experience and I only installed it, nothing else. I quickly realised it was far too complicated for my needs, so uninstalled and removed the code snippets (yes, uninstalling still leaves code behind). I still have code which Appistle are blaming on Shopify, Shopify put a request into PayPal when I installed the app, asking for recurrent payments to be approved (they weren't by the way), so now I have a permanent message from PayPal about this on my Shopify dashboard. I just want this code removed and the absolute mess sorting out. Shopify are currently trying to sort the mess out for me, which absolutely is not their job when it comes to apps. Unless you 100% want to use the app, and are not just trying it out with their 10 day trial, I would not even entertain it. I know I'm going to get replies from them 'reaching out' and wanting to chat, but the numerous emails back and forth haven't sorted anything so far.
Dear Merchant, I am the CTO of Appstle. I am sorry you had less than stellar experience with us. I have personally gone over your issues. Let me go over it one by one. 1) Paypal Messaging: Anytime you would install a subscription app, and if your Paypal payment processor isn't configured correctly for Subscription, Shopify would show you this message. It's for your convenience. It's Shopify's way of letting you know that Payment processor isn't ready for Subscription purchase. 2) Shipping - General Profile: Again, if you have a subscription app installed, Shopify lets you know what Shipping profile was used for the order. The reason being, for subscription orders, you can use a different shipping profile if you want to. Hence, it's for your convenience. It's not a bug or anything like that. 3) Left over snippet: We use Shopify recommended App Embed block approach. This gives the merchant the ability to add/remove our code by enabling/disabling app extension in the theme. There are a few things I can see with the code you pointed out. It's commented. That means, it's disabled and it can't do any harm. If you are using any caching app/tool, it may be trying to add our snippet even though the extension is disabled. However, since the extension is disabled, Shopify is complaining about the fact that it can't find our extension. Again, it won't cause any issue. But more importantly, we are not adding that code. You can check with Shopify. The snippet is added by Shopify. Thanks, Hemant
April 23, 2023
Appstle is not user friendly at all and has very little direction to set up a recurring subscription. I followed the tutorial that was sent to me by support and it still charged my customers everyday for three days after they subscribed to my monthly subscription. I highly do not recommend
Dear Merchant, I am the CTO of Appstle. I am sorry you had less than stellar experience with us. I have personally checked your store subscriptions. You had set the recurring order frequency for them as 1 day. By the time you changed the frequency to 1 Month, 3 subscription orders were already placed by your customers. Hence, the system place recurring orders for those subscriptions. I can confirm that you now have the right setting and the issue shouldn't be happening anymore. However, I will be more than happy to get on a call and explain the flow to you. Please reach out to me at [email protected]
April 9, 2023
App is ok but support is not, Mann in particular. I used every resource available but still was unable to resolve issues. When I asked for help I was just given a simple answer and the support chat was ended without me having an opportunity to follow up and Mann never asked if I needed anything else or if my issue was resolved. I have felt with many different types of support through Shopify and this has by far been the worst
Dear Merchant, We are sorry to hear you had a less-than-stellar experience with us. Our intention is never to make our merchants feel that we are unreachable. Our team has curated a short loom video specifically going over the subscription model that you are looking for, explaining limitations and workarounds along with it through the email along with short tutorial videos attached for our Appstle Menu feature as a workaround for your model. If you need any help with the setup or if you would like to schedule a call with our support specialists, feel free to reach out to us anytime. Thank you for your valuable feedback.
April 6, 2023
Great support and 24/7 customer service with amazing service! The features within the app are great and so is the support UPDATE: Support was two faced. Really great in the beginning, but then they don't care about you. Takes multiple requests to get anything changed, long times with no response, and incorrect migration. When we migrated my customers were getting charged full price, you can see how this is not good for business. Took over a week to get this resolved with Appstle support
Dear Merchant, I am the Merchant Success Lead at Appstle. I sincerely apologize for failing to meet your expectations. We have gone through the issues you mentioned and ensured that those are fixed already. I would love to personally jump in and see how I can help ensure you have a smooth experience with Appstle. Please reach out to me at [email protected] Looking forward to connecting.