Appstle℠ Subscriptions App

Dear Merchant, This is Ria, the co-founder of Appstle. We’re sorry to hear that the webhook pricing felt disappointing to you. We work hard to keep our app as one of the most price-competitive options in its category, especially considering the features we provide. We also offer Zapier and Shopify Flow triggers on our free tier, so merchants have automation options available without additional cost. However. Webhook support is different because it relies on a third-party service that has a direct cost for us. Due to that, we charge separately for this specific feature. Hence, we respectfully disagree with calling it a scam, as charging for an optional feature with significant external costs is a normal business decision. Pls feel free to reach out to me anytime at [email protected] if you have any further questions.

Dear Merchant, We apologize for the inconvenience caused to you. Please note that all app billings are processed by Shopify, and we do not have any control over it. That said, we completely understand that the app was not used during this period, and we're happy to offer a refund. Please reach out to us at [email protected].

Thank you for your feedback. We understand that pricing is an important consideration. The $100/month plan you were on is our Business Premium plan, which is one of our more feature-rich and compute-intensive plans. It's designed for merchants who need access to advanced capabilities. That said, it’s possible that the plan may not have been the right fit for your business needs. We do offer more cost-effective plans, such as our Starter plan, which begins at a much lower monthly rate and may align better with your requirements. Our pricing model is thoughtfully built based on two main factors: - The feature set you need - Your subscription revenue Compared to other subscription apps in the Shopify ecosystem, we aim to remain one of the most competitively priced options available, while offering state of the art and robust functionality. We’d love to discuss this further, and help guide you to a plan that better suits your business. Please feel free to reach out to our support team at [email protected], so we can assist directly. We are available 24x7x365.

Based on store and intercom chat evidence, this review has been flagged to Shopify as a competition malpractice.

Dear Merchant, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the confusion around testing with the Bogus Payment Gateway. To clarify, the Bogus Payment Gateway is only supported on Shopify development/test stores—not on live stores. Since your store is a live one, this is why the test subscription order couldn’t be completed using that method. For testing on live stores, Shopify requires enabling Shopify Payments in Test Mode. This is the only supported way to test subscription flows with real stores. As a third-party app, Appstle does not control or manage payment gateways—we rely entirely on Shopify's infrastructure for processing billing attempts. We’ve shared Shopify’s official guide (https://help.shopify.com/en/manual/payments/shopify-payments/testing-shopify-payments) on how to activate test mode with Shopify Payments, which allows you to test subscriptions properly. Please feel free to reach out directly if you've any questions or concerns—we’re here to help.

Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for taking the time to share your feedback. I have gone over your ticket. We'd like to highlight that a wide range of built-in customization options are available for product pages, Build-a-Box, and the customer portal, which can be managed directly from your end. For merchants who prefer hands-on assistance, we offer complimentary customization support within our app's scope. Please feel free to reach out to our 24x7 available support. You can also email me at [email protected].

Glad that we are able to meet your requirements. Ratings like yours motivates us to work hard and continuously improve

Dear Merchant, This is Ria, the co-founder of Appstle. I apologize for the delay in your ticket. Typically these issues are escalated internally for fast resolution, but there was an unfortunate human oversight in doing so this time. Looks like the Senior developer is in touch with you now. Please reach out to me anytime at [email protected]. Once again, we sincerely apologize.

This is Ria, the co-founder of Appstle. I am sorry your migration experience was less than smooth. I looked into the issue, and the errors in the first batch of imports caused an issue. I see that you are now co-ordinating with Hemant to get this ironed out. We will be monitoring this on priority to ensure your start with Appstle goes smooth. Please feel free to reach out to me anytime at [email protected]

Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.

Dear Merchant, This is Ria, the co-founder of Appstle. We understand how the appearance of two subscription options on your product page could have caused confusion and frustration. I would like to explain the situation thoroughly, and clarify what happened. Upon reviewing your case, we discovered that the issue was not due to any change we made, but was a result of a pre-existing configuration. Specifically, the product was added to two subscription plans, which led to the two subscription options/widgets displaying on your product page. This setup had been in place before we made any updates or changes, meaning that no action on our part contributed to the problem you experienced. Once you informed us of the issue, we immediately investigated the cause and resolved it within just a few minutes. To ensure you fully understood what had happened, we also shared a screencast video that demonstrated how the product had been added to both subscription plans. Additionally, we provided an explanation of the steps we took to resolve the issue and ensured the product page was displaying correctly. We genuinely appreciate your feedback and are always working to provide all our merchants with a smooth and seamless experience when using our app. Your satisfaction is our highest priority, and we are committed to clarifying any further questions you may have. Please feel free to reach out to me anytime at [email protected].

Dear Merchant, This is Ria. I am the co-founder of Appstle Inc. We are truly sorry to hear about the difficulties you encountered. We apologize for the delay in the installation/migration process and the inconvenience of waiting for updates. Between the time of the review and this response, we have expanded our migrations team beyond the US, and now offer 24/7 migrations help, with migration specialists available in all time zones to better serve our global customers. This change ensures more timely communication and a smoother experience for all our customers, both pre and post migration. The second issue you mentioned was caused by data discrepancies provided by the previous subscription platform you were on. We hugely rely on data in migrations and always ask our merchants to have that verified before we make the contracts active. We have now added a significant amount of checks and tests in the migration process to spot the mistakes in the migration data provided by the previous subscription app. At Appstle, we always strive to ensure accuracy, and are continuously improving our processes, to hit our goal of 100% accuracy, at all times. We value your feedback and are committed to improving our service. We hope you give us another try.

Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for the 1.5 years you were with Appstle, and we are sorry the last few weeks' were not up to the mark. While we regret that your final experience led to the feedback, I'd like to address the points. We hope you give us another try. Customer Portal Issues: Customer portal is an integral part of our app, and our team ensured that every reported issue was thoroughly investigated. After multiple checks by our team, the portal was confirmed to be fully functional each time you reached out. In instances where adjustments were needed based on your specific setup, we provided detailed guidance and solutions to help optimize the experience for your customers. We have now added a more detailed and step by step guidance document and video, to help merchants setup their perfect customer portal. Also, we are always available 24x7 to real-time guide merchants anytime needed. Double Processing of Orders: The double-processing issue was linked to a setting in the app that allowed customers to modify their billing intervals. This was a feature enabled by you, which is designed to offer flexibility to your customers. When this issue arose, our team provided personalized instructions, including screencast videos, to help you disable this feature. These settings are always fully within your control. We have now added more merchant tutorials within the section, and switched to an easier merchant UI, to make the settings navigation very easy. We hope you will consider us again in the future as we continue improving and evolving our services.

Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for your candid feedback. We sincerely regret the difficulties you encountered during your migration to Appstle. We fully understand the frustration caused, especially when it results in lost customers and revenue. Migration Issues: We recognize that the migration from Bold involved unexpected challenges, particularly the missing variant IDs and product URLs in the data from Bold. This required manual intervention on your part, which added complexity and delays. We should have been more supportive during this time, and for that, we apologize. Security Challenge Emails: We understand that the security challenge emails were a major concern. We would like to mention here that these emails were triggered by Shopify’s security system, and not by Appstle. We’d reached out to Shopify support on this. We appreciate your mention of our Manager's efforts, and we are glad that our customer service has been helpful. We would love the opportunity to make things better this time. If you’re open to it, we’re committed to working closely with you to ensure a smooth experience. Thank you again for your feedback.