Appstle℠ Subscriptions App
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Thank you for the great review! We're glad to hear the app is working well for you. Your review motivates us to keep improving and delivering great service!
When I was trying to install the app for first time they were very helpful, in fact, they gave me a feature as a nice gesture. But when I had a few problems trying to set the app. I found the support unfriendly. In order to be able to change something simple as a font, you need to hire a developer, the widget and the interface is not user-friendly. and the design of the pages, well, not design at all. So I think is a complex app. A lot of features are paid.
its not user friendly for the subscriber when they want to cancel. When they want to cancel they email me and it takes up to much time
Hello, This is Ria, the co-founder of Appstle. I’ve reviewed your store configuration and noticed there might have been some confusion. Customers CAN easily manage their subscriptions with Appstle. We offer one of the most comprehensive customer portal. However, since you're using the Shopify Customer Account Pages approach, the Manage Subscription button needs to be manually added. This button wasn’t configured on your account page, which is why customers couldn’t manage their subscriptions directly. We’ve now gone ahead and integrated the Manage Subscription button on your account page. Once a customer logs into their account on your Shopify store, they’ll see the button and can manage their subscription with ease. Please take a moment to check and confirm that everything is working as expected. Let us know if you have any further questions. Our support team is available 24x7x365. You can also reach me directly at [email protected]
Kate has been a great help in integrating the customer data from my old subscription company (which is now out of business). She made the process seamless. Edit: Unfortunately, I will be switching to a different app. You cannot reschedule, edit, or cancel customer subscriptions without the $ 100 USD business premium. This is vital for my business, as often customers ask me to edit their subscriptions for them. This would cost over $1200 a year, which is not reasonable.
Dear Merchant, We’re sorry to hear about the confusion and want to clarify things for you. Even if you're on our free plan, your customers can easily manage their subscriptions. This includes editing, pausing, rescheduling, or even canceling their subscriptions — all through the Customer Portal, which is automatically integrated within their accounts page. There’s no need for a Business Premium plan for this feature, as it’s included for your customers from the get-go. We understand that managing subscriptions independently is important for your business, and we’re here to ensure that you’re set up to use the features that best suit your needs. If you ever need assistance or further clarification, our support team is available 24/7/365. You can always reach us at [email protected].
**Latest Update** Well the lead dev/co-founder has been very difficult to communicate with. But these guys have made their analytics section 10x's better since I spoke up. So I need to give credit where credit is due. They deserve it. But we are also having trouble with email's not being sent....a bunch of our customers aren't getting appstle's emails and sure enough the tests are returning errors....they have no solution for it. Its a very buggy application, and the devs don't like to admit ANY fault and can be difficult to deal with. Their reviews are fake....check the other 1 star reviews to see the real situation, here. I really hope we can find a way to move off the app before we get to big. The absolute worst analytics section i've ever seen. English isn't the first language of their UI devs so the definitions of the features make no sense at all.... and they clearly have no experience running subscription models - they are missing every crucial piece of data that we need - its seriously the worst analytics section i've seen in 8 years...it shows nothing of use and is missing everything we need. It doesn't even show a real churn rate...its a different calculation that no one would ever use or need. It doesn't show total revenue generated. And it doesn't show any approval rates. I'm telling you guys.....its like these people have ZERO experience with the subscription model. I am beyond frustrated because we built our entire store into this thing. The support is fast and that's the only reason this isn't a 1 star. The widget on the site breaks all the time and every time we list a new product, we have to ask their devs to fix their widget....and they NEVER do it right the first time and we have to point out their mistakes over and over and over - this has happened 3 times now and each time they promise to fix it.... and of course, they do nothing. This app is so disappointing. Unless they fix their analytics, there is no way for us to scale on this. It really sucks.
Hello. This is Hemant, the co-founder and CTO of Appstle. I am an ex-Apple Siri Staff Engineer and one of my focus areas was analytics. Sharing what I mentioned on our call, our analytics definition and formulas adhere to common parlance, as well and other app benchmarks. If we change the metric formula per your request alone, it will affect our 20,000+ other merchants. We still added a new and unique metric based on your store’s needs and preferred input variables, and unfortunately, beyond that, we will not able to change the label of our existing metric. As regards the widget, our investigation showed that your store was using 2 different templates for 2 different products. Our team was not privy to this critical information and hence we configured widget based on just one template. Let us know if we can help you in any other way. Feel free to reach out to [email protected]
Was interested in the app with all the reviews but when I scheduled a demo nobody showed up and nobody contacted me. Not interested in trying an app that does not offer good service.
Dear Merchant, This is Ria, the co-founder of Appstle. We sincerely apologize for missing the demo call. There was a Calendly mix-up and the event went into a wrong category. Our Merchant Success Manager has reached out to you to re-schedule the call, at your convenience. Looking forward to hearing back from you. Regards, Ria
downloaded this to have a look about. ended up not using it. I unistalled it and its left files and crap everwhere. poor coding
Dear Merchant, We apologize that you had a less than stellar experience with our app. Those files are added to load our subscription widget faster on your store. Whenever there is an uninstallation, Shopify automatically removes our code block from your theme files. Those files are not referenced anywhere else. Hence, it would be helpful for us to get more insights into the problem you have mentioned. Please let us know if you are available for a call. If the problem was caused by Appstle, we would be more than happy to fix it for you, and consult on any other questions you may have.
Great price but I’ve been waiting over a week for their developers to move only 2 subscribers from bold to appstle and no response or resolution. This is my second time making the request so I’m still paying bold while waiting for appstle to do something they claim is super quick and easy.
Hi, Thankyou for the feedback. We apologize for the delay caused in migrations. Since, the migration process involves data which is required from the previous app, we could not move subscribers to Appstle until all data was in place. Also, to make things faster and more hands on, since the time of the review, we have brought in a dedicated migrations team to work with merchants every step of the way. We hope that you are enjoying your experience with Appstle Subscriptions. Please do not hesitate to reach out to us at [email protected] if you need any other assistance. We are available 24x7x365.
I've decided to update my review after some time using the app. The app is fine, and more or less does what I need it to, but I'm having a lot of trouble with the customer service. Response times are extremely slow, and the answers they provide are usually very vague and not helpful. I can definitely attest that the level of support has diminished since starting with this app. Currently, I have many subscriptions that are scheduled to process, but are not processing a their scheduled time. The response I received to this issue was "they are in the queue, please give it more time." Even after asking to elaborate, I could not get a more straightforward answer. Support I've received in the past has eventually lead to a solution, though it's usually not exactly what I've been seeking. There are a lot of limitations within subscription settings that don't make sense, and the way much of the user interface is translated into English is difficult to understand. Overall, not pleased with the user-friendliness of the app. --- original review --- Kehanvi was a huge help today. Initially I had a problem with theme integration, which was a simple fix. That led into some more specific questions about my subscription offerings, and I was able to figure out exactly what I needed. Thank you! So far it seems like Appstle is going to work great for our business. There is a little bit of a learning curve setting it up, but it has a very customizable experience. Looking forward to launching our first subscription.
Hi, This is Ria, the co-founder of Appstle. We apologize for the less than stellar experience with our customer service. Since the time of the review, we have beefed up our Merchant Support team, to ensure we have strong 24x7x365 support from a highly technical team, across time zones. We hope all your issues are sorted now, and that you are having a smooth journey with Appstle Subscriptions. Please do not hesitate to reach out to [email protected] if you have any other questions. We are available 24x7x365.
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