Appstle℠ Subscriptions App
Retain customers with subscriptions, subscription box, bundles
Rating
5.0
feedback
7,086
chart
#196
All reviews
Review RSS Feed
May 19, 2026
We’ve used Appstle for nearly 5 years and, overall, the platform has worked well for our subscription business. However, over time we’ve become increasingly frustrated by features that were previously available on our account being moved behind higher-tier plans without any proactive communication. Most recently, a feature we had actively used operationally for years was suddenly disabled and reclassified as “Business Plan only,” despite there never being any indication that it had originally been a temporary or complimentary feature. Even internally, support responses appeared inconsistent regarding the entitlement itself. The issue is not simply about paying more. SaaS platforms evolve, and pricing structures change. The frustration comes from long-standing workflows suddenly breaking after years of use, creating operational issues and customer friction for merchants who built parts of their subscription experience around these features. To Appstle’s credit, the team eventually resolved the issue after escalation and re-enabled the functionality on our account. We appreciate that outcome. However, I strongly believe the company needs to improve transparency around feature migrations, legacy account handling, and communication with long-term customers. Merchants who supported the platform in its earlier stages should not feel like established functionality can disappear overnight unless they upgrade to increasingly expensive tiers.
Hi, This is Ria, the co-founder of Appstle. Thank you for being a long term customer of Appstle. When we price gate previously available features, our standing policy is to grandfather long-term merchants, and that policy is built directly into our app. When a new plan-gated feature is added, accounts that pre-date it are automatically treated as already having access. That's why you've continued to enjoy a number of capabilities on your free current plan, which for newly installing merchants, sit on our Business or higher tiers (extended limits, several Customer Portal options, automation features, etc). The "Let customers add one-time purchases to their subscription orders" toggle is the one case where this didn't behave the way it should have on your account, since a backend check was overriding the grandfather rule. As you mentioned, we have now applied a fix to that issue. Feel free to reach out to us anytime at [email protected] if you have any other questions.
May 7, 2026
I am writing to share my positive experience with your team. The customer service I received during the setup process was second to none. The representative asked insightful questions to understand my needs and even identified helpful features I was unaware of. I was particularly impressed that I received this level of support while using a free account.
May 5, 2026
Very happy with the app, it works well. Doesn't do all the things I want it to do (I have a somewhat different subscription setup), but it's simple enough to manually adjust where needed. Support is great, too, anytime I've needed help someone was on hand to walk me through or fix a problem for me.
April 23, 2026
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
April 20, 2026
We chose Appstle because it offered the customer experience we were looking for at a price that made sense for our scale. We migrated from a Paywhirl / Infinite Options situation which was a tedious migration. We're still working out kinks more than 2 weeks in, but the team has been very responsive and generally supportive. I have a basic working knowledge of coding and am quite familiar with Shopify, so I did pretty well, but someone new to both could potentially really struggle if you have a sizable migration.
April 16, 2026
Using app
Almost 2 years
Total reviews
2
Average rating
4.5
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
April 14, 2026
April 8, 2026
This app is great, the support team is awesome, shoutout to Stefan! There are some things that I don't like, I can't be happier with the product. 4 Stars because there is room for improvement, and I'm more than happy to give some more in-depth on what can be better.
April 6, 2026
Sie ist toll, der Kundenservice war super! Es wäre toll, wenn man die App auch auf deutsch nutzen könnte.
April 1, 2026
Fantastic tech support! Prompt and kind :)
Glad that we are able to meet your requirements. Ratings like yours motivate us to work hard and continuously improve.
March 31, 2026
I have recently switched from an alternative subscription app, and found this one to be much better value and the support has been great.
Thank you for the great review! We're glad to hear the app is working well for you. Your review motivates us to keep improving and delivering great service.
March 30, 2026
March 27, 2026
March 25, 2026
Brooks was great and quick help! With the basic plan I've been impressed and surprised by some features I just learned about.
March 19, 2026
I just download this app. I am still making my way around it. I ran into an issue while setting up the subscription plan. I contacted support, they got back to me in no time. I was chatting with Adam, He assisted me well, I appreciate his expertise and patience. Honestly I don't know how well the app performs yet or how much value it's gonna bring to my store, but so far I am satisfied with their support system.
Feb. 27, 2026
Had some trouble editing my subscription after hitting the limit, but the customer service is top-notch. They’re incredibly fast and helpful whenever I reach out. Highly recommended for the support alone!
Feb. 6, 2026
Het is een puzzel om alles voor het eerst in te richten. Maar de ondersteuning is fantastisch. Snel contact via de virtuele assistent. Heel vriendelijke en behulpzaam!