Appstle℠ Subscriptions App
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Henry and Ash have been great. Picked up 2 tickets for me, replied within less than 2 minutes and solved my problem within less than 15 minutes both times. Can't complain. Honestly very good customer service, nothing to complain about so far.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Any hitches we've had with the app (mostly just the getting used to the changes from Recharge and migration) have been promptly solved by their support team, who are always eager to help. Now things seem to be working great!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
grate app, really help and custom service works fast and in a excelent way thank you
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Worst experience ever. I never write bad reviews but I feel compelled to warn others against the repeating issues I faced. The customer portal was always having issues. repeated issues. sometimes double processing issues. the worst. When I would reach out to tech support they would say "looks good on our end" as if they had no responsibility for fixing their coding issues. I stayed with Appstle far too long. Now I have new subscription app with amazing tech support and I am kicking myself for not jumping ship earlier. buyer beware.
Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for the 1.5 years you were with Appstle, and we are sorry the last few weeks' were not up to the mark. While we regret that your final experience led to the feedback, I'd like to address the points. We hope you give us another try. Customer Portal Issues: Customer portal is an integral part of our app, and our team ensured that every reported issue was thoroughly investigated. After multiple checks by our team, the portal was confirmed to be fully functional each time you reached out. In instances where adjustments were needed based on your specific setup, we provided detailed guidance and solutions to help optimize the experience for your customers. We have now added a more detailed and step by step guidance document and video, to help merchants setup their perfect customer portal. Also, we are always available 24x7 to real-time guide merchants anytime needed. Double Processing of Orders: The double-processing issue was linked to a setting in the app that allowed customers to modify their billing intervals. This was a feature enabled by you, which is designed to offer flexibility to your customers. When this issue arose, our team provided personalized instructions, including screencast videos, to help you disable this feature. These settings are always fully within your control. We have now added more merchant tutorials within the section, and switched to an easier merchant UI, to make the settings navigation very easy. We hope you will consider us again in the future as we continue improving and evolving our services.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Appstle makes it so easy to set up a subscription plan and modify it however you would like. Their customer service team is fantastic as well! Highly recommend
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Quite complex but great costumer service that helps you setup and tweak to match your wishes. Recommend
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
I always receive help very quickly, simply, and effectively. I recommend!!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
I launched my subscription with Appstle Subscriptions two days ago. Setting it up and just now contacting support for help has been very easy and I got help immediately.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Fantastic customer service, super helpful and available right away. The app is super simple to install and use both back end and from the customer's view point as well. We get regular repeat wine pouch orders because of this app & get to build relationships with our customers, so I highly recommend it!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
The app has been great and really adaptable in ways we've used it. We haven't been able to do it all ourselves, but the team (Ash - specifically) has been very responsive and have provided instant and invaluable help every time we've asked for it.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
have had a good experience so far. customer service seems to take care of any issues pretty quickly
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Great service and helping us to set this up. We have found this app does all we need for what we are about
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Always helpful...never the "outside of our scope" replies when I need help. Highly recommend!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Great customer service via chat! Using the app is going great so far.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Awesome customer service - very efficient!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Fantastic functionality - and even better customer support.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Switching from another subscription app. Much cheaper and get a premium support on the chat with a nice support team. Highly recommended.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Do not migrate to Appstle from another system! The migration has been a disaster and we have lost tens of customers and a lot of revenue. Appstle's customer service are helpful, and Muhammad in particular is very good, but the software is appalling. Even though it was more expensive, I should DEFINITELY have stayed with Bold.
Dear Merchant, This is Ria, the co-founder of Appstle. Thank you for your candid feedback. We sincerely regret the difficulties you encountered during your migration to Appstle. We fully understand the frustration caused, especially when it results in lost customers and revenue. Migration Issues: We recognize that the migration from Bold involved unexpected challenges, particularly the missing variant IDs and product URLs in the data from Bold. This required manual intervention on your part, which added complexity and delays. We should have been more supportive during this time, and for that, we apologize. Security Challenge Emails: We understand that the security challenge emails were a major concern. We would like to mention here that these emails were triggered by Shopify’s security system, and not by Appstle. We’d reached out to Shopify support on this. We appreciate your mention of our Manager's efforts, and we are glad that our customer service has been helpful. We would love the opportunity to make things better this time. If you’re open to it, we’re committed to working closely with you to ensure a smooth experience. Thank you again for your feedback.
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