Appstle℠ Subscriptions App for Shopify

Appstle℠ Subscriptions App

Retain customers with subscriptions, subscription box, bundles
Rating
5.0
Feedback
8,932
Reviews
Chart
#31
Shopify

All reviews

5 / 5 Share
Sept. 4, 2023

Store Using app Total reviews Average rating
A Simpler Place 9 days 1 5.0
Developer Reply

Thank you for the great rating! We're glad to be a part of your store's ecosystem and support you in your growth :)

2 / 5 Share
Oct. 10, 2023

**Latest Update** Well the lead dev/co-founder has been very difficult to communicate with. But these guys have made their analytics section 10x's better since I spoke up. So I need to give credit where credit is due. They deserve it. But we are also having trouble with email's not being sent....a bunch of our customers aren't getting appstle's emails and sure enough the tests are returning errors....they have no solution for it. Its a very buggy application, and the devs don't like to admit ANY fault and can be difficult to deal with. Their reviews are fake....check the other 1 star reviews to see the real situation, here. I really hope we can find a way to move off the app before we get to big. The absolute worst analytics section i've ever seen. English isn't the first language of their UI devs so the definitions of the features make no sense at all.... and they clearly have no experience running subscription models - they are missing every crucial piece of data that we need - its seriously the worst analytics section i've seen in 8 years...it shows nothing of use and is missing everything we need. It doesn't even show a real churn rate...its a different calculation that no one would ever use or need. It doesn't show total revenue generated. And it doesn't show any approval rates. I'm telling you guys.....its like these people have ZERO experience with the subscription model. I am beyond frustrated because we built our entire store into this thing. The support is fast and that's the only reason this isn't a 1 star. The widget on the site breaks all the time and every time we list a new product, we have to ask their devs to fix their widget....and they NEVER do it right the first time and we have to point out their mistakes over and over and over - this has happened 3 times now and each time they promise to fix it.... and of course, they do nothing. This app is so disappointing. Unless they fix their analytics, there is no way for us to scale on this. It really sucks.

Store Using app Total reviews Average rating
Organics Ocean 4 months 7 3.4
Developer Reply

Hello. This is Hemant, the co-founder and CTO of Appstle. I am an ex-Apple Siri Staff Engineer and one of my focus areas was analytics. Sharing what I mentioned on our call, our analytics definition and formulas adhere to common parlance, as well and other app benchmarks. If we change the metric formula per your request alone, it will affect our 20,000+ other merchants. We still added a new and unique metric based on your store’s needs and preferred input variables, and unfortunately, beyond that, we will not able to change the label of our existing metric. As regards the widget, our investigation showed that your store was using 2 different templates for 2 different products. Our team was not privy to this critical information and hence we configured widget based on just one template. Let us know if we can help you in any other way. Feel free to reach out to [email protected]

5 / 5 Share
Sept. 2, 2023

Very helpful team who always endeavour to assist you

Store Using app Total reviews Average rating
A Coombs Pet Centre 13 days 9 4.9
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share
Sept. 1, 2023

Brill customer service, thanks! :)

Store Using app Total reviews Average rating
T & J Scents® 8 months 2 5.0
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share
Sept. 1, 2023

Staff were very friendly and attentive with helping me integrate the app onto my store. They go out of their way to help teach me how it all works and how to manage the app on my own. So far everything looks great and i look forward to partnering with them for a long time.

Store Using app Total reviews Average rating
By Aunty Kim About 2 months 1 5.0
Developer Reply

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

5 / 5 Share
Sept. 1, 2023

They were so helpful and responded very promptly. 10/10 would recommend

Store Using app Total reviews Average rating
Gellae About 13 hours 2 3.0
Developer Reply

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

5 / 5 Share
Aug. 31, 2023

The customer service makes the process much easier. Their techs are quick to answer and acquire solutions.

Store Using app Total reviews Average rating
sclass Over 2 years 1 5.0
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share
Aug. 30, 2023

We migrated our subscriptions to Appstle from another subscription app for more functionality. We have not billed our first round of subscriptions yet, but so far so good, and the options for customizing are extensive. I cannot say enough good things about the support! Muhammad and his team answered my many questions with patience (I had a lot) and in a timely manner. This was my main reason for choosing Appstle. Thanks!

Store Using app Total reviews Average rating
Blackout Baking Co. 12 days 1 5.0
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share
Aug. 30, 2023

The app is easy to use, and their customer service is great. Speedy responses with in-depth explanations and videos on how to fix things, which comes in handy for someone like me who's not great at tech!

Store Using app Total reviews Average rating
Oahu Charms About 1 month 3 5.0
Developer Reply

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

5 / 5 Share
Aug. 30, 2023

I've tried many apps, and they've been really helpful! I don't understand how they're available all the time and so nice, fixing everything I need! The system itself is great. I wish I could give them 100 stars if I could!

Store Using app Total reviews Average rating
Tidalove 2 days 3 5.0
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share
Aug. 30, 2023

Appstle's Subscription App is easy to implement, has a ton of customization and data available even on the lower plans, and offers quick and personalized support. From the customer side, they find it easy to understand and manage their subscriptions. For us, that's a 5-star app!

Store Using app Total reviews Average rating
Oh!My Snacks 5 months 4 4.8
Developer Reply

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

5 / 5 Share
Aug. 29, 2023

Having used a lot of different Shopify apps over the years the support we have received from the Appstle team is by far the best. Their apps are full featured, well thought out, high functioning, powerful and user friendly. No matter the time of the day or night there is always someone available for tech support. We couldn't be happier with them.

Store Using app Total reviews Average rating
King of the Leaf 14 days 1 5.0
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share
Aug. 29, 2023

Es una excelente herramienta para suscribir a nuestro clientes a nuestros servicios, automatizando las entregas y agilizando los pedidos.

Store Using app Total reviews Average rating
GrouStore 11 months 1 5.0
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share
Aug. 29, 2023

Appstle customer service is great and I got answers for all my questions within minutes. The app itself is easy to use and good value for it's price.

Store Using app Total reviews Average rating
Dermalogica Suomi 22 days 7 5.0
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share
Aug. 28, 2023

Getting set up and everything seems pretty straightforward. I had a bit of trouble customizing my widget to match my theme, but Nayyab and Hasnain were so helpful. They were very patient and kind and set everything up for me just how I wanted it. Great team behind what seems to be a great app!

Store Using app Total reviews Average rating
Sweet Surrender About 2 hours 19 5.0
Developer Reply

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

5 / 5 Share
Aug. 28, 2023

Great customer service, I had a few issues but they were able to assist me through live chat with pictures and videos. They were responsive and extremely helpful. I was very impressed with the level of customer service they have through live chat

Store Using app Total reviews Average rating
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

1 / 5 Share
Aug. 27, 2023

Had to remove the app, installed it for about 1 hour, try to fix a shipping issue (the product was for $0 of shipping in shopify, but the app added a shipping cost of $12 for no reason). Impossible to reach anyone from the US or Canada via customer service, all coming from India. Their english was really bad, and not only did they not solve the issue, but made everything worse. There's so many apps for subscription our there, do yourself a service a choose another. At least you might have a shot at minimally good customer service, and not too many is

Store Using app Total reviews Average rating
Koop Over 1 year 13 1.6
Developer Reply

Hello. This is Ria, the co-founder of Appstle. I went through your chats with the team. As our Merchant Success Engineer as well as her Manager mentioned in the chats and the custom video guide that she made for your store, your shipping rate was coming from your Shopify shipping profile itself. In fact, that’s why the one-time purchase shipping price and subscription shipping price was exactly the same. Since your one time purchase shipping was $12, for order values below a certain threshold, the same applied to subscriptions too. Let me assure you that no other Shopify native or Shopify compatible subscription app would be able to help you here, unless the shipping profile is created on the app side (which the Manager explained in the video she made). I went over the loom my teammate shared and it was very well-explanatory. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter. As for the location of the team, we are a California based company HQed in Menlo Park. We provide 24x7 support for merchants by having support team across geographies and timezones. Since, your ticket came in at 8 PM PST (outside work hours in the California), it was handled by our team in Asia. I personally did not see any communication or language issues in your chat or video, as our entire team across geographies are native English speakers. Please dont hesitate to reach out to us at [email protected] if you have any other questions.In fact, I am sharing it here so that others can decide it on their own. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.

5 / 5 Share
Aug. 26, 2023

I am legit blown away by this app! The customizations are literally endless and it offers migration services if you have a subscription program elsewhere and want to move the products and your current customers to Shopify. I am not super tech savvy at all and the support team has been so amazing about walking me through every step of the way. Plus my customers will have so much more control over their subscription than they did on my Wix plan.

Store Using app Total reviews Average rating
Funky Birdie Amber 5 days 2 5.0
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

5 / 5 Share
Aug. 25, 2023

So far the app is very very good, exactly what i was looking for. Excelent customer service to solve any doubt you can have about the implementation.

Store Using app Total reviews Average rating
MONKEYHANDS 1 day 1 5.0
Developer Reply

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

4 / 5 Share
May 13, 2026

Appstle its a great and versatile subscription app for your store giving you plenty of customization options. However, after quick setup, there were few issues (mainly how the module is integrated and displayed in the store) which made life harder. I had to contact the support, which is amazing and they helped me quickly with everything I needed. It works like a charm now. The only thing preventing 5 stars is that from time to time something stops working without you noticing it as they push a new version and dont check backwards compatibility. But overall the best versatile and flexible tool to manage subscription I came across

Store Using app Total reviews Average rating
LifeUnlocked Almost 3 years 5 4.0
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